Call Center Senior Associate
Req ID : 243291
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Call Center Senior Associate to join our team in Chicago, Illinois (US-IL), United States (US).
The person in this role will serve as a Customer Care Associate working in office face to face with customer. Primary duties will include :
Respond to customer contacts via inbound calls, assist customer in person, service system emails and process written correspondence Full payment Certificate.
Educating customer on their account and billing question, concerns and request.
Promote positive customer relations while maintain the highest standards of ethics, quality and service.
Log issues in Customer Service Tracker system (CIT Tracker).
Tracking each issue requires logging (if applicable) business information, name, account number, and details.
Provide proper resolution that fully meets all City Policies, Procedures and Protocols.
Research and analyze inquiries taking appropriate action in resolving their billing situation.
Required Skills :
Minimum of one year experience working in call center interacting face to face with customers
Minimum of one year experience resolving billing issues.
About NTT DATA Services
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Managing Director, Client Partner
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Managing Director, Client Partner to join our team in Remote, Colorado (US-CO), United States (US).
The Managing Director, Client Partner owns relationships with a set of clients with goals including : Driving customer satisfaction, growing account revenue, and maximizing account profitability.
The Client Partner will lead all aspects of customer engagement, account gross margin, account strategy, as well as revenue and service delivery.
Additionally, the Client Partner will be actively initiating and supporting pre-sales / sales efforts in pursuit of new accounts in partnership with the General Manager and Sales;
as well as supporting those new clients along with supporting existing clients by focusing on the following : Customer relationship management, expansion of services within the account(s) assigned, and ensuring the delivery team(s) are delivering high-quality work.
In this role, Managing Director, Client Partner will report directly to the General Manager.
Successful Client Partners will collaborate well with client personnel and internal team members in technical delivery and business development roles.
The Client Partner's contribution will be measured on business growth and the profitability of client engagements. Client Partners are expected to manage and grow client engagements to annual revenues between $5M and $25M depending on the level.
Job Responsibilities Include :
Lead multiple accounts revenue & gross margin growth, targeting $5-25M depending on level
Actively collaborate with Sales to hunt for new accounts, targeting 1-10 new logos depending on level
Leverage Sales support, ensure clear GTM messaging across accounts
Ensure strong client relationships, CSAT, business value realization
Set client expectations around the value company will deliver and manage the team to exceed those expectations
Actively lead, coach & support matrixed delivery teams on accounts
Groom delivery and client partner talent to scale accounts as appropriate
Actively participate in SLT & other matrix support & improvement efforts
Lead and deliver all programs successfully for customer engagements
Effectively position company as the client’s partner for defining and delivering innovative technology solutions at the speed of a startup
Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams
Drive adherence to the company's Delivery Process as part of standard delivery management
Basic Qualifications :
4+ years' experience in consulting or IT services industries sales
4+ years of experience in one or more of the following areas : strong technology solution definition and delivery in a consulting role;
account management and business development experience in the services industry; and depth in one or more vertical industries.
4+ years of experience leading and managing teams to successful outcomes
Preferred Skills :
Must be able to resolve issues and manage escalations within engagement teams and directly with the client
Ability to engage and build relations with senior leadership at Fortune 500 organizations. Client Partner must be able to drive and lead business discussions with domain solutions support from practice managers
Strong skills in managing P&L for an organization
Excellent communication to communicate at all levels and presentation skills
Strong networking skills
Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail
Metrics used to evaluate performance as a Client Partner :
Revenue growth
Account margin
Total revenue target between $5M - $25M (to be achieved over a period of years)
Customer satisfaction as defined by referenceable clients who actively provide referrals
Must reside in the US
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $121,900.
00-$282,000.00. This range reflects the minimum and maximum target compensation for the position across all US locations.
Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and / or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
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About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.