Nicklaus Children's Hospital Jobs (7)

Description

Job Summary

Responsible for all business and financial operations of the employed Group Practice (GP) at NCHS. Advises the Leader regarding overall plans, business-related policies, and programs across all clinical departments and divisions related to the group practice.

Develops, plans, directs, and controls broad administrative activities toward achieving the GP's business objectives consistent with the mission of NCHS in accordance with applicable laws and policies.

Identifies opportunities for business and financial improvement and recommends specific initiatives to ensure financial viability through short- and long-range planning in order to achieve and maintain growth.

Continually evaluates and makes timely adjustments to strategies and plans. Works closely and collaboratively with the Group Practice Medical Directors to manage the clinical operations of the GP and ensure premier customer service and high-quality care.

Works closely with the employed physician directors and administrative directors. Directs the work of staff, leads the decision-making process, provides consistent leadership, and maintains excellent interpersonal relations with all clinical faculty and staff.

Job Specific Duties

• Assists in establishing financial goals and priorities for the group practice that are aligned with NCHS priorities. Oversees and is accountable for the development and management of the annual operating budget for the GP.
• Assists in the development and execution of the GP’s strategic plan in collaboration with leadership and under the direction of the Vice President.
• Determines and makes recommendations regarding human resource needs for GP operations, including recommendations for probationary actions and / or terminations.

Works collaboratively with GP Medical Directors and the Vice President to develop short- and long-term recruitment plans consistent with the strategic plan and within defined business and financial boundaries.

• Ensures all professional service contracts are current and market-competitive.
• Leads efforts to develop and deploy program-specific and practice-wide marketing efforts to promote a common and consistent brand for the GP.
• Leads practice-wide strategic and business efforts in consultation with employed physicians and administrators.
• Oversees all healthcare facility-planning functions for the GP, including proposed use of space in consultation with GP Medical Directors and Vice President.
• Oversees the preparation of financial, operational, and management reports to support the clinical practices.
• Participates and plays a lead role when appropriate in negotiations regarding financial relationships, consistent with the GP’s, and NCHS mission and applicable laws and regulations.
• Plays a lead role in the development of multidisciplinary programs and clinical ventures with affiliated entities in collaboration with leadership and employed physicians.
• Provides administrative leadership to administrative directors, practice managers, and physician leadership to promote a collaborative and productive environment that is working toward common practice and NCHS wide strategic goals.
• Serves as a business liaison among departments, private physicians, leadership, and the GP. Serves as the primary representative of the GP to NCHS and other internal and external entities, agencies, and organizations.
• Develop, utilize, and maintain monitoring and reporting systems to ensure physicians, providers, and staffing ratios are at best practice.
• Develop and manage providers compensation database to ensure accurate calculation aligned with contracts and assist in physicians and providers compensation modeling.
• Develop, utilize, and maintain monitoring and reporting systems to ensure revenue cycle activities are meeting stated goals.

Communicate issues as necessary.

• Monitors, assess, and interpret all daily / weekly / monthly billing, collections, and financial reports to determine performance metrics and intervene when necessary.
• Evaluates and identify leading trends and best practice for developing strategies and revenue optimization. Identifying root cause opportunities to engage key stakeholders in the Revenue Cycle and Clinical operational areas to validate root cause, craft solution, implement improvement, and monitor outcome.
• Collaborate with IT, HIM, Operations, Practice Leaders, and Finance for Revenue Cycle processes and systems. Ensure consistent communication regarding the status of problems, enhancements, and development projects occur on a regular basis.
• Manage the analysis and identification of opportunities to improve cash flow, net revenue, and cost containment through effective business improvement initiatives.
• Strategic oversight of vendor partners to promote synergy, economy of scale, and leverage.
• Ensure and monitor a continuous performance improvement cycle that leads to a positive and measurable impact on net revenue outcomes for the health system.
• Reports progress, risks, and requests for escalation to leadership for Revenue Cycle and ensures continuous improvement projects and findings.
• Ensure timely and accurate data reporting regarding revenue cycle activity.

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Business Administration, Healthcare Administration, or related field
• 4-7 years of p rogressively responsible direct healthcare administration experience
• Experienced healthcare director in physician practice management and ambulatory clinic operations
• Experience with national and local physician practice trends, policies, and issues affecting pediatric group practices and faculty practice plans

Knowledge, Skills, and Abilities

• Ability to organize, direct, and coordinate staff of professional and administrative personnel.
• Effective business intelligence.
• Ability to work with senior executives while engendering the trust of the employed physician leaders.
• Interpersonal skills necessary to establish and maintain effective working relationships with physicians and all levels of personnel, both internal and external.
• Knowledge of healthcare business planning, marketing, financial management, and facilities management is essential.
• Self-confident, creative, and aggressive in identifying new ways to improve the efficiency and effectiveness of group practice operations.
• Ability to communicate effectively both verbally and in writing,
• Sound judgment in applying and interpreting policies and procedures.
• Superior analytical ability.
• Vision, commitment, and fortitude to identify and bring important issues to the forefront while facilitating involvement and action from the staff, physicians, and senior leadership.

Job : Management

Management

Primary Location :

Florida-Miami-NCHS Corporate Headquarters

Department :

NCHS-NCPS FINANCE-1000-900903

Job Status

Full Time

Description

Job Summary

Assesses, plans, implements, evaluates, and supervises individual patient care on a nursing unit according to unit policies and procedures.

Supports and upholds the Patient Bill of Rights. Practices under the supervision of the Manager / Director.

Qualifications

Minimum Job Requirements

RN - Registered Nurse RN Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) maintain active and in good standing throughout employment

ACLS - American Heart Association ACLS as specified by the department- maintain active and in good standing throughout employment

CPI - Crisis Prevention Institute as specified by the department- maintain active and in good standing throughout employment within 90 days

CPR BLS -American Heart Association BLS maintain active and in good standing throughout employment

BACKGRD - Level II Background Check as specified by the department- maintain active and in good standing throughout employment

NRP - Neonatal Resuscitation Program as specified by the department- maintain active and in good standing throughout employment within 90 days

PALS - American Heart Association PALS maintain active and in good standing throughout employment within 2 years

Must complete competency assessment tool upon 3 months for non-Intensive Care Unit and 6 months for a Critical Care setting of hire date

Minimum 2000 hours Level II / Level III NICU experience required

Knowledge, Skills, and Abilities

Career Development : National certified within 5 years of hire and pursues BSN preferred.

Pediatric Nursing in an acute care setting preferred

Job Specific Duties

Communicates the patient's progress, critical findings, and changes in condition with physician or disciplines involved in the care of the child.

Performs & documents discharge planning per policy.

Completes all nursing assessment of patients. Completes admission history & discharge planning thoroughly and accurately.

Ensures all admission history includes spiritual needs, cultural, developmental, educational / learning needs, and psychosocial needs.

Delegates nursing care based on knowledge of staff qualifications and competency.

Performs reassessments as per policy and when there is a change in the plan of care and / or when an intervention is performed.

Plans, implements, and documents the plan of care in collaboration with the other disciplines and services to assure safe and efficient care.

Provides education and documents on patient / family teachings on health related needs (i.e. disease, medications, treatments, pain, discharge, safety, nutrition, skin care etc).

Promotes a safe "error free" working environment by consistently performing thorough hand-offs & infection prevention measures.

Assesses all body systems, ensures safe, effective, & efficient care.

Ensures absence of medication errors, avoidance of falls, ouch-free procedural pain, reduction of pain, absence of blood borne infections, surgical site infections, & secure of endotracheal tubes.

Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).

Job : Nursing - Clinical

Nursing - Clinical

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :

TRANSPORT TEAM-2100-780020

Job Status

Full Time

Description

Job Summary

Manages the patient experience, striving to inspire an exceptional and memorable encounter for the patient families served.

Evaluates the patient family journey and develops policies and procedures that provide a high level of service for patients and their families.

Acts as liaison between patients and other health care service providers. Supports and upholds Health System Values, Patient Bill of Rights, and the Code of Business and Ethics Conduct.

Serves as a resource to staff and customers, and collaborates with others to advance the Health System's Mission of putting children and families first.

Job Specific Duties

• Directs the operations of Patient & Guest Relations, Michael Fux Family Center, Service Excellence, and Children's Experience teams.
• Directs department(s) staff including hiring, firing, orientation, training, and evaluation within established guidelines.
• Develops Customer Service culture standards and training plans to embed service excellence in the hospital, outpatient locations, and employed practices.
• Defines benchmarks and goals to quantify productivity and effectiveness of departmental efforts.
• Monitors service excellence scores / patterns to comparatively trend and define opportunities and action plans for improvements.
• Directs operational systems and staff work product to further enhance the customer experience. Works with Process Improvement team to improve efficiencies and eliminate waste to improve process and drive experience.
• Collaborates and supports Senior Leadership by providing guidance in the implementation of projects to increase family-centered care services hospital-wide to provide amazing patient care.
• Manages Children's Experiences team with a vision to create positive memories for the hospitalized child, as well as, those who have outpatient or diagnostic procedures.

Is creative in seeking or advocating for programs that differentiate Nicklaus Children's from the competition.

Manages the team that reviews all complaints on a daily, weekly, and monthly basis. Director ensures team is focused on the accuracy of documentation;

coordination and follow-up on all pending complaints; and reviews issues that cross departmental lines.

Key stakeholder in the oversight, development, and implementation of Family Advisory Council goals that are patient / family centered.

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Hospitality Management, Healthcare Administration, or related field
• Customer Service Training / Certification
• 3-5 years of management experience in Hospitality Industry or Healthcare

Knowledge, Skills, and Abilities

• Bilingual English / Spanish preferred.
• Ability to analyze information and formulate effective plans for using information.
• Ability to interpret, adapt, and react calmly under stressful conditions.
• Ability to manage budgets and provide productivity assessment reports.
• Demonstrated skill in planning, organizing, monitoring including report development, and presentation.
• Excellent oral, written, interpersonal communication, and facilitation skills.
• Reacts positively to unplanned circumstances, demands, and challenges of the concern / complaint process.
• Strong customer service skills, training and advocacy for customers.
• Strong understanding of measurement methodologies and the drivers of loyalty and patient satisfaction.

Job : Management

Management

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :

PATIENT & GUEST SERVICES-2100-868001

Job Status

Full Time

Description

Job Summary

Responsible for the oversight and management of auditing and monitoring activities, policies and procedures, risk assessments, and development of risk-based educational materials to ensure compliance with federal / state laws and regulations, and Nicklaus Children's policies.

Responsibility involves the management of three (3) billing compliance personnel, workflow analysis, productivity, auditing, quality review, problem resolution, and hands on supervision.

Job Specific Duties

• Provide oversight on billing compliance auditing, monitoring, and educational activities within the compliance department.
• Create audit schedules and manage workflows to adhere to the audit schedule.
• Oversee and supervise billing compliance personnel, including work allocation, production expectations, training, quality of work performance, and implement corrective action plans to improve performance, if needed.
• Develop methods to effectively communicate information through presentations, graphs, reports, educational materials, etc.
• Develop, establish, and review policies and objectives consistent with those of the organization to ensure efficient departmental operations.
• Conduct DRG validation (clinical / coding) audits to determine accuracy of billing through verification of coding and supporting clinical documentation.
• Consult and seek guidance and direction from the compliance directors and / or Chief Compliance Officer as necessary.
• Review, assesses, study, and analyze the overall coding, billing, documentation and reimbursement system for potential compliance problems.
• Serve as a point of contact for reports of billing compliance concerns or potential issues. Respond timely and professionally.
• Support the development and rollout of billing compliance educational materials and provide in-person or on-line training as needed.
• Investigate billing compliance matters filed with regulatory agencies at the direction of the compliance directors and / or Chief Compliance Officer.
• Conduct and / or manage special projects to include due diligence audits, government and payer audit investigations and queries, including, Recovery Audit Contractors (RAC) and Medicaid Integrity Program Contractors.
• Maintain current knowledge of changes in federal and state coding and billing regulations / guidelines and ensure staff is kept informed.
• Perform special audits and other duties as assigned.

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Healthcare Administration, Business, or related field
• Certified Inpatient Coder (CIC) required upon hire
• Certified in Healthcare Compliance and / or other Coder certifications Hospital Fee and Professional Fee (e.g., CPMA, CPC, CCS, RHIT) required within one year in position.
• 4-7 years Experienced in billing compliance, medical coding, or other relevant experience
• 4-7 years Supervisor experience in compliance coding / billing audits
• Healthcare provider / payer experience
• Complex investigation and audit experience

Knowledge, Skills, and Abilities

• Thorough knowledge and understanding of diagnosis-related group (DRGs) and overall hospital billing, coding, and documentation.
• Knowledge and understanding of Centers for Medicare and Medicaid Services (CMS) guidelines.
• Ability to maintain highest level of confidentiality.
• Ability to follow-through, meet regulatory deadlines, and anticipate.
• Ability to lead in a team environment with minimal supervision.
• Strong analytical and problem-solving skills.
• Excellent time management and organization skills.
• Able to use considerable use of tact, diplomacy, discretion, and judgment.
• Systems knowledge of Cerner.
• Effective training and presentation skills.
• Knowledge of Federal and State regulations related to healthcare billing compliance.

Job : Management

Management

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :

COMPLIANCE-1000-910900

Job Status

Full Time

Description

Job Summary

Responsible for growing, shaping, and maintaining the hospital and health system brand with news media, influencers, consumers and collaborators.

Identifies public relations opportunities, maintains media relations, and shares our story through external communications.

Serves as a key member of the health system storytelling team, developing messaging to share our stories to advance awareness of our mission, vision and contributions to our community.

Develops written communications including press releases, media pitches, features / stories, and print and digital communications.

Supports development of videos to share key stories and advance awareness of the hospital's role in improving patient / family lives.

Job Specific Duties

Drafts press releases, pitches stories, identifies PR opportunities, manages media lists, cultivates relationships and coordinates PR requests to maximize brand’s exposure locally / nationally.

Adheres to department checklists and HIPAA requirements in coordinating media stories.

• Serves as PR liaison for philanthropic and clinical inquiries. Captures and shares daily news coverage with the extended team.
• Works with Marketing Analyst to develop monthly and quarterly PR reports and assess how we compare to our benchmark hospitals and local competitors.
• Responsible for being part of communications on-call rotation, serving as assigned 24 hours per day and during emergencies such as hurricanes to respond to the media and address other communications needs of the health system.
• Participates in developing institutional policies and procedures concerning the dissemination of information about the institution to the media while maintaining confidentiality.
• Serves as key member of the storytelling team, working collaboratively to develop compelling written content to share across all platforms, including hospital and foundation websites and internal and external e-newsletters and print collateral.
• Responsible for patient-related marketing initiatives including identifying patients and coordinating videos / photoshoots, speaking engagements, and event appearances for patients and their families.
• Works with the hospital’s staff (doctors, nurses, etc.) to identify new patient testimonials and PR stories. Assesses PR trends and proactively seeks opportunities for our clinicians to address these trends.
• Works with department leadership, risk management and administration in the development of responses to sensitive issues, maintaining confidentiality of all information associated with such issues.
• Assists in securing and developing success stories and testimonials in order to increase institutional appeal and support fundraising and community awareness-building opportunities.
• Works in collaboration with leaders to develop speaking points and other logistics as needed for key stakeholders including leaders, donors, patient families and more for media events.
• Obtains and maintains written consent for patient photos / video. Obtains all necessary approvals prior to any external communications.
• Supports the PIO function when Incident Command (IC) is open, helping to manage media requests, and provides updates to external audiences as approved by IC and more.
• Contributes to team proofreading of materials, including print and electronic content in English and potentially Spanish.
• Ensures the integrity of the hospital, health system and foundation brands ensuring alignment across all entities.
• Keeps abreast of industry trends and marketing / PR best practices.

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Public Relations, Marketing, Communications or related field
• 3-5 years of Marketing / Public Relations experience
• Experience in storytelling, interviewing and content creation

Knowledge, Skills, and Abilities

• Able to work evenings and weekends.
• Bilingual : English / Spanish preferred.
• Strong attention to detail.
• Excellent written and verbal communications skills.
• Skilled in writing, layout, editing and proofing.
• Ability to write business letters, news articles and press releases aligned to the brand's messaging and voice.
• Demonstrate resourcefulness in identifying and engaging targeted news media, community partners and influencers through research and strategic planning.
• Strong self-starter with proven project management skills.
• Ability to make sound decisions in a fast-paced environment with minimal guidance.
• Able to work well under pressure of deadlines.
• Strong organizational and time management skills.
• Strong interpersonal skills and high level of customer service.
• Well-organized and able to adapt quickly to changing priorities; able to multi-task.

Job : Marketing

Marketing

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :

MARKETING AND ADV-1000-953901

Job Status

Full Time

Description

Job Summary

Plans and manages projects of significant complexity and risk including hospital and outpatient facility renovations, new construction, and / or space reallocation.

Manages all phases of the project life cycle including planning, design, procurement, construction, schedule / cost management, risk management, and close-out.

Ensures projects are in full compliance with all applicable policies, procedures, codes and regulations. Provides proactive and timely leadership and management during all project phases and overall project resources and produces documentation necessary to plan, define, and implement the assigned projects.

Provides proactive and timely leadership and management during all project phases and for all project resources. Ensures all key project objectives are achieved including safety, cost control, quality, schedule goals, and client satisfaction.

Produces documentation necessary to plan, define, and implement the assigned projects.

Job Specific Duties

Plans, designs, and executes multiple construction & renovation projects to meet program requirements, budget, safety, & time constraints.

Prepares project management plans for all assigned projects.

• Coordinates projects with all impacted MCHS stakeholders and provides on-going project communication to appropriate parties about the project’s impact and status.
• Develops move / equipment management plans and leads implementation.
• Manages the procurement process required by the project and participates in contract negotiations resulting from Request for Proposal selection.
• Obtains all required hospital approvals (e.g., legal and management) and submits required documentation to the appropriate departments for purchase order issuance.
• Documents project information in an accurate and timely manner; ensures project files and electronic records are current, complete, and accurate.
• Ensures compliance with AHCA, ADA, NFPA, OSHA and local building codes. Follows up on issues and concerns, and takes corrective measures as needed.
• Determines and evaluates risks that may affect the project and implements risk mitigation strategies and contingency plans to avoid project delays / cost overruns.
• Reviews progress / status of all projects and identifies specific activities to be performed to ensure project deliverables, milestones, and required tasks are completed according to project deadline.
• Develops and delivers project management training, workshops, and process improvement initiatives.

Qualifications

Minimum Job Requirements

• Bachelor's Degree Architecture, Engineering, Interior Design, Construction Management or a related field (OR) 10 years of related work experience (Required)
• More than 10 years experience construction project management and / or healthcare planning and design
• 4-7 years experience in healthcare project management

Knowledge, Skills, and Abilities

• Project Management Professional (PMP) certification is preferred.
• Ability to implement MCHS procedures to ensure safety and security.
• Well organized with strong planning, project management, and leadership skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to prepare accurate project scope documents, budget estimates, and schedules.
• Prior experience developing conceptual plans, budgets, and schedules.
• Highly skilled at monitoring and managing all aspects of a turnkey project delivery process.
• Familiarity with construction contracts and construction delivery strategies.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Proficient in Microsoft Project or Primavera scheduling software.
• Proficient in AutoCAD.

Job : Professional

Professional

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :

CONSTRUCTION-1000-944900

Job Status

Full Time

Description

Job Summary

Provides diagnostic, therapeutic, surgical, and preventative care under the supervision of a surgeon. Assists the surgeon in the global management of patient care in all peri-operative settings.

Completes pre-op tasks including physical examinations and recording health history. Orders appropriate laboratory and radiographic tests.

Participates in daily rounds, writes progress notes, conducts patient education, writes prescriptions, and prepares discharge summaries.

Job Specific Duties

• Performs comprehensive and problem focused history and physical examinations.
• Performs first assist duties.
• Provides pre and post-operative surgical care.
• Conducts daily hospital rounds.
• Writes orders and progress notes.
• Initiates emergency resuscitation and stabilization as necessary.
• Orders appropriate laboratory tests, radiological studies, and consultations.
• Participates in committees, research, and special projects related to specialty area.
• Participates in quality improvement program.
• Formulates and implements treatment and therapeutic plans for hospitalized patients.
• Performs procedures as demonstrated through competency.
• Orders and / or prescribes controlled and non-controlled substances for inpatient / outpatients (DEA required for controlled substances).
• Assists with call.

Qualifications

Minimum Job Requirements

• Graduation from an accredited Physician Assistant program (Required)
• PA - Physician Assistant Current and valid Physician Assistant licensure with the State of Florida
• NCCPA - Ntl Commission on Certif of PA
• CPR BLS -American Heart Association BLS American Heart Association (AHA) BLS - must maintain active and in good standing throughout employment
• PALS - American Heart Association PALS American Heart Association (AHA) PALS - must maintain active and in good standing throughout employment
• BACKGRD - Level II Background Check
• Must maintain current continuing education requirements as specified by the American Academy of Physicians Assistants (AAPA) and the State of Florida Regulatory Agencies.

Knowledge, Skills, and Abilities

• Ability to relate cooperatively and constructively with patients, families, and co-workers.
• Ability to communicate verbally and in writing.
• Able to maintain confidentiality of sensitive information.
• Ability to problem solve, formulate a plan of care, and evaluate the patient's response to care.
• Ability to interpret, adapt, and react calmly under stressful conditions.

Job : Professional

Professional

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :

NCPS-PLASTIC SURGERY-3100-440785

Job Status

Full Time