National Vision Jobs (2)

Job Description

What would you do? The Specifics

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store.

They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track.

The role provides prompt, courteous service to customers either on the phone or in person.

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail / deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Job Description

What would you do? The Specifics

The role is responsible for selling, fitting and dispensing eyewear to customers.

• Meets National Vision's sales and company objectives.
• Works to bring National Vision’s Mission, Vision, and Values to life by fostering an inclusive and respectful environment for associates and customers.
• Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law.
• Performs insertion and removal training of contact lenses to customers, as permitted by state law.
• Educates clients on proper eyeglass and contact lens care.
• Maintains accurate and organized patient records.
• Notifies customers when orders are ready or of any delays.
• Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Diligently maintains the cleanliness of all equipment, workstations and the overall facility on a daily based on safety protocols.
• Ensures inventory control and loss prevention procedures are followed at all times.
• Maintains visual merchandising according to Brand and Company Standards.

Qualifications

Are you the right fit? The Suitable Talent

• 1+ years related experience or training in retail / customer service preferred.
• Strong selling skills, aimed at meeting both the store's and self-sales targets, by following company policies.
• In some locations, bilingual abilities preferred.
• Ability to give instruction in a clear and concise manner to customers.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.

Education : High School Diploma or equivalent required