Nati Trancas Malibu, Inc Jobs (2)

Job Summary

Nati Boutique, a rapidly growing boutique retailer, is seeking an experienced and professional Retail Store Manager to join the team at our busy LA store.

As the Store Manager, you will be responsible for ensuring the store operates smoothly and efficiently. You will hire, train, and supervise staff, schedule shifts, and implement operational processes that attract and retain customers while driving sales.

Additionally, you will work closely with and directly under our CEO and co-owner, driving the financial sales goals of our Los Angeles location.

Our team has a passion for fashion, are hard-working, have good communication skills, and are trustworthy and reliable. Our employees love their work and the environment of our store and locations.

Successful Store Managers lead by example and uphold the highest standards in customer service. They know that it requires their full attention and passion to help women feel great when they enter and leave our store.

If you’re knowledgeable about store operations and have a passion for fashion, we want to hear from you!

Responsibilities

• Own the day-to-day responsibilities of a high-volume sales environment.
• Ensure there is sufficient associates to operate the store.
• Manage the training, scheduling and development of new Sales Associates.
• Drive the development of process improvements, link warehoused inventory into the store, track inventory performance, assist with restocking and organizing items, as well as overall inventory management.
• Lead the processing of exceptions including returns, damages, and other customer service issues.
• Ensure inventory is properly stocked and displayed to maximize sales.
• Deliver a high level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, accurately execute end-of-day settlements.
• Maintain expert-level product knowledge by familiarizing yourself with store inventory.
• Communicate customer questions, concerns, and / or feedback to the team in an appropriate time frame.
• Demonstrate a professional and warm attitude that encourages a strong sense of teamwork at all times, especially during fast paced peak hours / seasons.

Qualifications

• Minimum 2-3 years in a Store Manager role at a high-volume fashion retail company, required.
• Solid understanding of sales techniques and best practices in customer service.
• Excellent team building and leadership skills and proven experience coaching employees in tactics to attract and retain clientele.
• Proven ability to lead a small to medium sized Sales team in order to meet and exceed sales goals.
• Familiarity with inventory control systems and procedures.
• Bachelor’s degree in management, business administration, or relevant field, preferred.
• This role requires open availability to work 5 days (40 hours) a week, including regular weekend shifts and some holidays.
• A positive, outgoing, and engaging personality - able to initiate contact with the customers and identify their shopping needs.
• Positive, can-do attitude with a proactive mindset; desire to wear many hats and jump in to help wherever needed. Desire and motivation to go above and beyond the call of duty.
• High level of maturity, integrity and attention to detail.
• Able to establish and maintain a good rapport with coworkers and customers.
• Must be able to stand up to 8 hours and carry up to 50lbs with or without reasonable accommodation. This position involves moving large bags of inventory.

Benefits / Perks

• Competitive salary and generous annual bonus program
• Employee sponsored healthcare
• Fun and energetic environment with a growing retailer
• Direct exposure and regular interaction with owners
• Employee discount

Job Types : Full-time

Work Remote Options : No

COVID-19 considerations :

We follow all LA county guidelines for small business retail.

Nati Boutique, a rapidly growing boutique retailer, is looking for experienced and service-oriented Sales Associates to join our fun-loving and hardworking teams at our Prince Street location in Soho.

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent shopping experience. Our team has a passion for fashion, are hard-working, have good communication skills, and are trustworthy and reliable.

Our employees love their work and the environment of our store and locations. They know that it requires their full attention and passion to help women feel great when they enter and leave our store.

Does this sound like you? We look forward to receiving applications from outgoing individuals who are eager to join our Nati family!

Responsibilities

• Arrive on time and ready to work all assigned days.
• Maintain a professional appearance and demeanor at all times.
• Deliver a high level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting room(s) are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, and bagging items.
• Accurately execute end-of-day settlements.
• Assist with restocking items and overall inventory management.
• Maintain product knowledge by familiarizing yourself with store inventory and soliciting product information from co-workers.
• Communicate customer questions, concerns, and / or feedback to the team in an appropriate time frame.
• Demonstrate a professional and warm attitude that encourages a strong sense of teamwork, especially during fast paced peak hours / seasons.
• Provide a professional and friendly phone experience when answering store phone calls.

Qualifications

• A passion and true talent for sales.
• At least 1 year of fashion retail experience, highly preferred.
• Previous experience in sales, customer service, or related fields, preferred.
• Understanding of sales techniques and best practices in customer service
• High school diploma, GED, or equivalent, preferred.
• Must have open availability to work regular weekend shifts and some holidays.
• Willingness to work as a part of a team and collaborate effectively.
• A positive, outgoing, and engaging personality - able to initiate contact with the customers and identify their shopping needs.
• High level of integrity and attention to detail.
• Strong verbal and written communication skills.
• Able to receive feedback from customers and remain calm under pressure.
• Able to establish and maintain a good rapport with coworkers and customers.
• Desire and motivation to go above and beyond the call of duty - proactive rather than reactive mindset.
• Must be able to stand for 8 hours, carry up to 25lbs with or without reasonable accommodation.

Job Types : Full-time, Part-time

Work Remote Options : No