Customer Service Associate
The Customer Service Associate position entails multiple job operations in a fast paced exciting environment with customers in the automotive field.
In this position, the desired candidate will be able to answer phones with a phone scripted response, provide customers with written estimates that the candidate will create through the Midas sales process, and perform other duties as assigned.
This position also includes posting part invoices to repair orders, scanning and saving repair orders and invoices, cleaning the front shop area and the customer bathroom, and the back office area.
This position will require full time with at least a 40 hour work week with at least 5 days on the schedule. The store is closed on Sunday and the candidate will receive one additional day off during the work week.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Strives for harmony and teamwork within the store.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Maintains safe work environment.
- Maintains a professional appearance.
- Other tasks as assigned.
- Attends managers meetings.
- Contact customers to notify them of finished repairs, date of next scheduled service and other relevant automotive information.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to check out customer on the the point of sale (POS) system.
- Ability to give correct change and accept cash payments from customers.
- Ability to stand on your feet for long lengths of time.
- Ability to lift over 50 lbs.
- Ability to communicate with customers and de-escalate customer service issues when they come up.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.