CALL CENTER SPECIALIST
Your Job :
This position will provide support to the Liver Institute clinics. Centralized services will include answering incoming calls from patients, other departments and outside organizations.
Serves as first point of contact into the Liver Institute clinics as it relates to coordination of care. Serves as a liaison between patient and clinical support staff.
Your Job Requirements :
High School Graduation or GED. Diploma from an accredited medical assistant program required. Position requires an individual with diverse skills.
Individual must be able to work on discrete tasks in a high volume, high-pressured environment. Good judgment and professional demeanor is a must.
- Current National Medical Assistant Registration / Certification required.
- 2+ years of professional medical knowledge in a practice setting is preferred. Bilingual a plus.
Your Job Responsibilities :
Answers incoming calls made to the Liver Institute clinics. Maintains strictest confidentiality while attempting to provide first call resolution.
Screens calls, takes messages when applicable, and conveys information to appropriate parties in accordance with department workflows.
Will also reschedule appointments as necessary. Will need to learn functionality of phones.
Offers exceptional customer service while answering telephones professionally and with a positive attitude. Has the ability to handle multiple tasks.
Must be able to research required information using available resources. Capable of handling and resolving customer issues.
Must be able to identify and escalate priority calls per department workflows.
- Ensures all patient calls that are submitted to the physician team are submitted and completed within a timely manner. Documents all calls with patients and physicians in the EMR.
- Demonstrates proficient knowledge of care management protocols. Comprehensively plans for care management of targeted patient populations using protocol defined by Medical Director.
Proactively communicates with patients regarding care plan in an effort to facilitate achievement of desired treatment plan.
- Demonstrates the ability to effectively communicate STAT phone calls to the appropriate personnel.
- Complies with all administrative workflows of the department. Maintains and follows all policies and procedures of Methodist Health System and those specific to this department.
- Communicates to management any issues or delays that may directly impact patients quality of care and customer service.
- Willingly participates in continuing education and other applicable activities to maintain professional competence.
- Works collaboratively with other members of the department to cultivate a team approach focused at achieving the highest quality of patient care and staff cooperation.
- Will work with the following EMR systems : NextGen, Meditech, OTTR and e-Clinical. May use other systems as needed.
- Will use Microsoft Office (Word, Excel, Power Point, Outlook and Internet). May need to use other functions as necessary.
- Performs other tasks, special projects as assigned by management.
- Flexible work schedule may be available per business needs. Normal work hours are 8AM-12PM and 1PM-5PM with a 1 hour lunch from 12PM-1PM.
PI218067934
MEDICAL TECHNOLOGIST - CHARLTON CAMPUS
Your Job :
In this highly technical, fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the very best care for our patients by providing timely and accurate lab results.
Your Job Requirements :
- Bachelor's degree from an accredited college or university of Medical Technology or related area of specialty
- Or any equivalent combination of experience and / or education from which comparable knowledge, skills and abilities have been achieved
- Or for individuals educated outside the United States, a translation of that education (equivalency statement obtained from a business dedicated to this service) that shows equivalence to above requirements.
- Certification / registration or certification / registry eligible as a Medical Technologist is required
- ASCP certifications received after January 2004 and AMT certifications received after January 2006 must be kept current through continuing education as required by the specific associations
- Certified MT work experience
Your Job Responsibilities :
- Communicate clearly and openly
- Build relationships to promote a collaborative environment
- Be accountable for your performance
- Always look for ways to improve the patient experience
- Take initiative for your professional growth
- Be engaged and eager to build a winning team
PI218073747
Physician Assistant - Joint Arthroplasty
Physician Assistant Needed for Joint Arthroplasty Practice in Dallas
Methodist Medical Group has an immediate need for a highly qualified Physician Assistant to serve as a key team member in support of a new Orthopedic Adult Joint Reconstruction practice beginning summer of 2023.
This practice is closely aligned with Methodist Dallas Medical Center, a 592-bed teaching hospital near downtown Dallas.
Primary responsibility of this position will be Operating Room First Assist so prior Orthopedic experience in the OR is essential.
Additional duties include patient education, prescribing medication, dictating reports, charting, etc. Preferred candidate will have a minimum of 2+ years advanced practice experience in an orthopedic surgery practice.
Selected candidate will be employed by Methodist Medical Group, an affiliate of Methodist Health System, with a competitive salary and a comprehensive benefit package.
Contact :
Susan Hellman, Director, Physician Recruitment
Phone : 214-947-7139
Fax : 214-947-7542
STAFF NURSE PRN SEASONAL
Your Job :
In this highly technical, fast-paced, and rewarding nursing position, you'll collaborate with multidisciplinary team members to provide the very best care for patients.
Registered nurse renders highly professional and technical nursing care to assigned patients. Provides direct and indirect patient care using the nursing process (assessment, planning, implementation, and evaluation).
Directs and supervises other assigned team members and collaborates with multidisciplinary team members to provide age / developmentally appropriate care in accordance with unit standards of care.
Your Job Requirements :
- Graduate from an accredited school of nursing
- Current BCLS required
- Current license to practice professional nursing in Texas or eligibility to do so
- At least 1 year Registered Nurse experience
Your Job Responsibilities :
- Communicate clearly and openly
- Build relationships to promote a collaborative environment
- Be accountable for your performance
- Always look for ways to improve the patient experience
- Take initiative for your professional growth
- Be engaged and eager to build a winning team
PI218066119