Dispatcher (TLC)
Job Description The Dispatcher is responsible for the day-to-day routing of third party transportation vendors and trip operations.
The Dispatcher works to assure safe, cost effective, and on-time performance of third party transportation providers and drivers.
This is a remote position. If selected, equipment provided. Shift : Friday- 10 : 30am-7pm EST Saturday -Tuesday -2 : 30pm-11pm EST (off days Wed & Thurs) What Will Your Job Look Like?
- Assign same day and urgent trips to third party transportation providers
- Organize and route trips based on schedule and location to ensure optimal fleet performance
- Provide assistance to transportation providers and drivers with issues related to trip performance
- Document and report provider no shows or on-time-performance issues
- Inform transportation providers of any new trips that occur
- Establish and maintain effective communication with transportation providers
- Provide feedback to leadership and Fleet Management on transportation providers performance
- Monitor on-road provision of service for quality and on-time-performance
- Route and Schedule next day and future trips to third party transportation providers daily for assigned region
- Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
- Communicate and escalate issues with unscheduled trips as appropriate
- Other duties as assigned All you need is...
- High School Diploma or G.E.D.
- 6 months of customer service experience
- 2+ years in transportation routing, dispatching, and scheduling expertise preferred
- 1 year experience working with the applicable transit scheduling system preferred Even better if you have...
- Ability to maintain a high level of confidentiality
- Excellent communication and interpersonal skills
- Knowledge of GPS and GIS systems preferred
- Good organizational skills
- Detail oriented
- Ability to meet deadlines and complete work in a timely manner
- Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
- Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills What we have to offer :
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity / Paternity Leave
- Birthday Holiday
- Tuition Reimbursement
- MTM Perks Discount Program
- Milestone Anniversary One Month Sabbatical
- Leadership Mentoring Opportunities *Some incentives not available at all locations Hourly rate : $17.16 / hr Equal Opportunity Employer : MTM is an equal opportunity employer.
MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
If you are in need of accommodations, please contact People & Culture.
Dispatcher (TLC)
Job Description The Dispatcher is responsible for the day-to-day routing of third party transportation vendors and trip operations.
The Dispatcher works to assure safe, cost effective, and on-time performance of third party transportation providers and drivers. This is a remote position.
If selected, equipment provided. Shift : Friday- 10 : 30am-7pm EST Saturday -Tuesday -2 : 30pm-11pm EST (off days Wed & Thurs) What Will Your Job Look Like?
- Assign same day and urgent trips to third party transportation providers
- Organize and route trips based on schedule and location to ensure optimal fleet performance
- Provide assistance to transportation providers and drivers with issues related to trip performance
- Document and report provider no shows or on-time-performance issues
- Inform transportation providers of any new trips that occur
- Establish and maintain effective communication with transportation providers
- Provide feedback to leadership and Fleet Management on transportation providers performance
- Monitor on-road provision of service for quality and on-time-performance
- Route and Schedule next day and future trips to third party transportation providers daily for assigned region
- Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
- Communicate and escalate issues with unscheduled trips as appropriate
- Other duties as assigned All you need is...
- High School Diploma or G.E.D.
- 6 months of customer service experience
- 2+ years in transportation routing, dispatching, and scheduling expertise preferred
- 1 year experience working with the applicable transit scheduling system preferred Even better if you have...
- Ability to maintain a high level of confidentiality
- Excellent communication and interpersonal skills
- Knowledge of GPS and GIS systems preferred
- Good organizational skills
- Detail oriented
- Ability to meet deadlines and complete work in a timely manner
- Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
- Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills What we have to offer :
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity / Paternity Leave
- Birthday Holiday
- Tuition Reimbursement
- MTM Perks Discount Program
- Milestone Anniversary One Month Sabbatical
- Leadership Mentoring Opportunities *Some incentives not available at all locations Hourly rate : $17.16 / hr Equal Opportunity Employer : MTM is an equal opportunity employer.
MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
If you are in need of accommodations, please contact People & Culture.