Restaurant Manager
JOB SUMMARY
Areas of responsibility include Restaurants / Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar / lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
demonstrates honesty / integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility. Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices. Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York.
From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.
Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite.
We invite you to explore careers at St. Regis.
Restaurant Manager
JOB SUMMARY
Areas of responsibility include Restaurants / Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar / lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
demonstrates honesty / integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility. Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices. Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York.
From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.
Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite.
We invite you to explore careers at St. Regis.
Recreation Attendant
POSITION SUMMARY
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone / game-room, fitness center, and child activities center.
Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests.
Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events.
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor / manager Provide assistance to injured guests until the arrival of emergency medical services.
- Clean and maintain recreational facilities, equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager;
- complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional;
- maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;
anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.
g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and / or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and / or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Director of Sales 1 Southwest Multi Hotel Sales
JOB SUMMARY
Responsible for executing sales strategies and closing large group opportunities and for the team executing Group opportunity management (e.
g., Full Service and Select Service / Extended Stay, 10-300 peak room nights) and catering business for properties within the parameters handled by the group sales team within a market.
Monitors the effectiveness, quality, and productivity of the Group Sales team and sets the goals and direction of the group opportunity management team.
Partners closely with the Area Director, Sales, through a dotted line reporting relationship, to manage successful execution of the sales strategy by focusing on transactional excellence for customer accounts served in the market.
Partners with Area Sales leaders and properties to execute sales strategies and close group and catering business. Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
CANDIDATE PROFILE Education and Experience Required :
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
2 years experience in the sales and marketing or related professional area. OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; experience in the sales and marketing or related professional area. Preferred :
- 4 year college degree.
- 2 years of experience selling group business experience, either at a property or in a sales office.
- Previous experience leading teams
- Group sales opportunity management experience, either at a property or in a sales office.
- Experience managing operations in a call center environment, preferably specific to group and catering business in the hospitality industry.
- Experience working with properties, regional leaders, and revenue management to develop and execute selling and pricing strategies.
CORE WORK ACTIVITIES Managing Sales Activities
- Responsible for the team executing Group opportunity management (e.g., Full Service and Select Service / Extended Stay, 10-300 peak room nights) for hotels within a market.
- Partners with Area Sales leaders and properties to execute sales strategies and close group and catering business within the parameters handled by the Group Sales team within the Sales Office.
- Monitors the effectiveness, quality, and productivity of the team and sets the goals and direction of the Group opportunity management team.
- Manages and deploys sales resources to close the best opportunities for each property based on market conditions and individual property needs.
- Develops strategies and manages the execution of activities to drive financial results, guest satisfaction, human capital index, and market share.
- Interprets market data to define, adjust, and execute group sales strategies.
- Verifies the transfer of accurate, complete, and timely information to Sales and Event Management resources.
- Understands and uses property satisfaction surveys to analyze opportunities for improved customer service.
- Identifies and implements improvements to drive continuous improvement in Event Satisfaction scores.
- Serves as an authority on sales processes and sales contracts.
- Implements process improvements and best practices.
- Works with Revenue Management to establish proper pricing, appropriate transient and group mix, and implementation of sales strategy.
- Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.
- Provides critical input to market leaders for development of property and overall market sales strategy.
- Performs other duties, as assigned, to meet business needs. Building Successful Relationships
- Creates, maintains, and expands senior level relationships with key customer decision makers and influencers within the market.
- Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
- Drives customer loyalty through excellent customer service throughout the sales process.
- Provides the effective resolution of guest issues that arise as a result of the sales process and brings issues to the attention of property leadership team as appropriate.
- Identifies and addresses Customer and Guest Satisfaction issues to improve results, create customer loyalty, and increase market share.
- Partners closely with the Area leadership and the properties to successfully execute the sales strategy by focusing on sales excellence on customer accounts served in the market. Leadership
- Provides business leadership and promotes accountability to drive superior business results for Group sales; including successful execution of Group Sales strategies and business processes.
- Verifies that Group team members create clear expectations for customers and properties throughout the sales process.
- Partners with the Area leadership and the hotels to manage successful execution of the sales strategy by focusing on transactional excellence on customer accounts served in the market.
- Directs the day- to- day operations of the Group Sales team and verifies that the team achieves and / or exceeds targeted revenue and booking objectives.
- Manages and deploys sales resources to close the best opportunities for each property based on market conditions and individual property needs.
- Verifies that Group team members establish clear expectations for customers and properties throughout the sales process.
- Creates individual performance objectives for team members based on the group’s goals and tracks progress regularly against these objectives.
- Manages the Group’s performance (e.g., revenue, operational excellence, customer satisfaction) and manages the Group’s operating budget.
- Partners with Human Resources to attract, develop, and retain the right people in order to support the strategic priorities of the Group Sales team, and anticipate future talent needs based on business growth plans.
- Maintains effective structures, processes, and jobs, and adheres to performance management systems.
- Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues, and holds staff accountable for successful results.
- Champions leadership development and workforce planning priorities by assessing, selecting, retaining, and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future;
continues to upgrade the Sales and Marketing talent; works with Human Resources (HR) to anticipate future talent needs based on business growth plans
- Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
- Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
- Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
- Coaches and develops the Group team’s sales skills.
- Monitors the effectiveness, quality, and productivity of the Group team and sets the goals and direction of the Group team.
- Transfers functional knowledge and develops the sales and marketing acumen of Sales Office associates. California Applicants Only : The salary range for this position is $93,713.
00 to $204,107.00 annually. Colorado Applicants Only : The salary range for this position is $93,713.00 to $185,551.00annually.
New York City & Westchester County, NY Applicants Only : The salary range for this position is $113,393.00 to $204,107.00 annually.
Washington Applicants Only : The salary range for this position is $93,713.00 to $204,107.00 annually. In addition to the annual salary, the position will be eligible to receive a quarterly bonus.
Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Host or Hostess-Seasonal
JOB SUMMARY
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs;
placing clean / current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance.
Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.81 to $21.81 per hour and may offer 401(k) plan, earned paid time off and / or sick leave, and other wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Concierge Attendant
POSITION SUMMARY
Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location.
Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc. Set up, stock, and maintain work areas.
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Transport dirty linen to correct area to be cleaned, separate napkins from tablecloths, and restock linen shelves with clean linens.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Assist other departments when needed to ensure optimum service to guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager;
and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and / or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Franchised Executive Chef
JOB SUMMARY
About Trilith Guesthouse Located in the heart of the Town at Trilith, Trilith Guesthouse will serve as the quintessential hub for professional creatives, artists, storytellers, and makers.
This boutique hotel, located adjacent to Trilith Studios, will surprise and delight both business and pleasure travelers.
Overview of the role The Executive Chef will be responsible for the direct oversight of Trilith Guesthouse’s Food and Beverage outlets.
The Executive Chef will act as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our team members, guests, and community while simultaneously ensuring the success and profitability of our unique food and beverage offerings JOB REQUIREMENTS What you have Minimum 3-year experience in a hotel, with 1 year as an Executive Chef Leadership skills to motivate and develop staff Ability to work effectively under time constraints and deadlines Previous experience analyzing P&L statement Excellent communication skills, both written and verbal Proven experience in food inventory and food cost control Strong creativity to produce unique and impactful menus for all Food & Beverage outlets Experience in interviewing, hiring, and training salaried managers and hourly staff Insight and knowledge on opening a hotel restaurant and various F&B outlets Minimum 3 years’ experience in progressive management experience What you’ll do Manage daily operations of all F&B outlets.
Responsible for complying with company policies which include financial performance, effective food and labor cost control, guest satisfaction, personal development, procurement, community relations, equipment standards, and a high level of the sanitation and safety standards Oversee, implement, and rollout all kitchen operations to include new recipes, menu writing and design, meal presentation, and new-employee training.
Oversee the efficient distribution of all supplies and equipment to all food and beverage outlets. Promote and maintain interdepartmental communications and work collaboratively with all hotel departments Efficiently manage banquets and events in coordination with banquet team Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets Maintain accurate controllable check book controls for expenditures.
Develop budgetary goals with superior and monitor for results Attend BEO, culinary, and hotel department meetings as appropriate Other necessary duties as reasonably required Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the property, the resort, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high-pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Mainsail Lodging & Development is a proud equal opportunity / affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.
It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and / or local law.
Mainsail Lodging & Development maintains a drug-free workplace. This company is an equal opportunity employer. frnch1
Housekeeping
JOB SUMMARY
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries;
- complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional;
- maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language.
Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.21 to $21.21 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and / or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Bartender
JOB SUMMARY
Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests’ evolving needs.
They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done.
Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests’ needs.
They should be passionate about the guest service experience, but also have an eye for detail from the money that moves through their hands, to the information they provide to guests, to the quality of their drinks.
No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, and ensuring your uniform and personal appearance are professional.
Bartenders will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance;
reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Bartenders to get it right for our guests and our business each and every time.
The pay range for this position is $19.73 to $19.73 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and / or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful.
Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members.
If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail.
They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels.
In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Director of Sales 1 Southwest Multi Hotel Sales
JOB SUMMARY
Responsible for executing sales strategies and closing large group opportunities and for the team executing Group opportunity management (e.
g., Full Service and Select Service / Extended Stay, 10-300 peak room nights) and catering business for properties within the parameters handled by the group sales team within a market.
Monitors the effectiveness, quality, and productivity of the Group Sales team and sets the goals and direction of the group opportunity management team.
Partners closely with the Area Director, Sales, through a dotted line reporting relationship, to manage successful execution of the sales strategy by focusing on transactional excellence for customer accounts served in the market.
Partners with Area Sales leaders and properties to execute sales strategies and close group and catering business. Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
CANDIDATE PROFILE Education and Experience Required :
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
2 years experience in the sales and marketing or related professional area. OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; experience in the sales and marketing or related professional area. Preferred :
- 4 year college degree.
- 2 years of experience selling group business experience, either at a property or in a sales office.
- Previous experience leading teams
- Group sales opportunity management experience, either at a property or in a sales office.
- Experience managing operations in a call center environment, preferably specific to group and catering business in the hospitality industry.
- Experience working with properties, regional leaders, and revenue management to develop and execute selling and pricing strategies.
CORE WORK ACTIVITIES Managing Sales Activities
- Responsible for the team executing Group opportunity management (e.g., Full Service and Select Service / Extended Stay, 10-300 peak room nights) for hotels within a market.
- Partners with Area Sales leaders and properties to execute sales strategies and close group and catering business within the parameters handled by the Group Sales team within the Sales Office.
- Monitors the effectiveness, quality, and productivity of the team and sets the goals and direction of the Group opportunity management team.
- Manages and deploys sales resources to close the best opportunities for each property based on market conditions and individual property needs.
- Develops strategies and manages the execution of activities to drive financial results, guest satisfaction, human capital index, and market share.
- Interprets market data to define, adjust, and execute group sales strategies.
- Verifies the transfer of accurate, complete, and timely information to Sales and Event Management resources.
- Understands and uses property satisfaction surveys to analyze opportunities for improved customer service.
- Identifies and implements improvements to drive continuous improvement in Event Satisfaction scores.
- Serves as an authority on sales processes and sales contracts.
- Implements process improvements and best practices.
- Works with Revenue Management to establish proper pricing, appropriate transient and group mix, and implementation of sales strategy.
- Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.
- Provides critical input to market leaders for development of property and overall market sales strategy.
- Performs other duties, as assigned, to meet business needs. Building Successful Relationships
- Creates, maintains, and expands senior level relationships with key customer decision makers and influencers within the market.
- Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
- Drives customer loyalty through excellent customer service throughout the sales process.
- Provides the effective resolution of guest issues that arise as a result of the sales process and brings issues to the attention of property leadership team as appropriate.
- Identifies and addresses Customer and Guest Satisfaction issues to improve results, create customer loyalty, and increase market share.
- Partners closely with the Area leadership and the properties to successfully execute the sales strategy by focusing on sales excellence on customer accounts served in the market. Leadership
- Provides business leadership and promotes accountability to drive superior business results for Group sales; including successful execution of Group Sales strategies and business processes.
- Verifies that Group team members create clear expectations for customers and properties throughout the sales process.
- Partners with the Area leadership and the hotels to manage successful execution of the sales strategy by focusing on transactional excellence on customer accounts served in the market.
- Directs the day- to- day operations of the Group Sales team and verifies that the team achieves and / or exceeds targeted revenue and booking objectives.
- Manages and deploys sales resources to close the best opportunities for each property based on market conditions and individual property needs.
- Verifies that Group team members establish clear expectations for customers and properties throughout the sales process.
- Creates individual performance objectives for team members based on the group’s goals and tracks progress regularly against these objectives.
- Manages the Group’s performance (e.g., revenue, operational excellence, customer satisfaction) and manages the Group’s operating budget.
- Partners with Human Resources to attract, develop, and retain the right people in order to support the strategic priorities of the Group Sales team, and anticipate future talent needs based on business growth plans.
- Maintains effective structures, processes, and jobs, and adheres to performance management systems.
- Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues, and holds staff accountable for successful results.
- Champions leadership development and workforce planning priorities by assessing, selecting, retaining, and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future;
continues to upgrade the Sales and Marketing talent; works with Human Resources (HR) to anticipate future talent needs based on business growth plans
- Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
- Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
- Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
- Coaches and develops the Group team’s sales skills.
- Monitors the effectiveness, quality, and productivity of the Group team and sets the goals and direction of the Group team.
- Transfers functional knowledge and develops the sales and marketing acumen of Sales Office associates. California Applicants Only : The salary range for this position is $93,713.
00 to $204,107.00 annually. Colorado Applicants Only : The salary range for this position is $93,713.00 to $185,551.00annually.
New York City & Westchester County, NY Applicants Only : The salary range for this position is $113,393.00 to $204,107.00 annually.
Washington Applicants Only : The salary range for this position is $93,713.00 to $204,107.00 annually. In addition to the annual salary, the position will be eligible to receive a quarterly bonus.
Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marketing Coordinator
JOB SUMMARY
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales / tours.
Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales / tours prior to scheduling a tour for a Marriott vacation club property.
Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities / services.
- Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
- maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;
- anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language;
- prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $26.50 to $26.50 per hour.
This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Employees will accrue 0.07693 PTO balance for every hour worked. Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.
Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next.
Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra : Detox.
Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Server
JOB SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections.
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and / or beverages.
Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.
g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and / or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.