Mainsail Lodging & Development Jobs (2)

Job Summary :

Barbacks will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to the Bern’s Legacy and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

• Knowledge of all beverages to include liquors and wines
• Serves guests in an efficient courteous manner following the proper steps of service
• Report to work on time and in proper uniform / approved attire
• Work as part of a team with all team members within the hotel
• Check station assigned for cleanliness of area
• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
• Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
• Ability to pair wines with meals
• Knowledge of all menu items to include : prep time, preparations, sauces, and accompaniments
• Ability to use descriptors to describe dishes
• Be aware of any specials, soups, drinks, and any items that are running low
• Ability to handle station, or when situations arise, ability to let manager / supervisor know ahead of time so as not to affect the guest experience
• Follow cash handling procedures, and must be able to explain shortages and overages
• Follow the proper steps of service consistently with every table as outlined in training manual
• Upsell items to guests at all interactions
• Bus tables quickly and quietly ensuring no sticky residue is left on the table
• Ability to carry tray
• Detail tables and remove items not in use
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Perform other duties as management requests to service our guests
• Ability to use POS (point of sale) system
• Follow the procedures addressed in the training manual

Hotel Performance

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality / serving position preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g. tablets

Physical Demands

• Ability to stand for extended periods of time
• Ability to walk and bend
• Ability to lift 25 lbs.
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

We are an equal opportunity / affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and / or local law.

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About the Epicurean Atlanta

Here at the Epicurean Hotel, we have crafted a food lover’s paradise. Our hotel is a wine lovers dream, a foodie’s fantasy, and a place for connoisseurs to indulge in their appetite.

We believe there is no greater homage to life than to indulge and experience all the flavors that it has to offer. If you share our passion and have the right ingredients to add to our recipe, we would love to get cooking with you!

Overview of the role

The Hotel Maintenance Technician is responsible for assisting with the operation, maintenance, service, and repair of equipment as assigned.

This person is also responsible for participating in the preventative maintenance program, handling guest or residents’ requests and other work orders as assigned.

They are also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, etc., as assigned.

What you have

License or experience in one or more trade including : plumbing, electrical, HVAC, air conditioning, and refrigeration units

Experience in hotel building systems, or hospitality related maintenance field

Excellent communication skills, in written and verbal formats

Strong customer service skills

Technology skills. The ability to use tablets, iPads, and computers

Eagerness to work on a team and achieve goals and complete projects together

Basic knowledge in air conditioning, refrigeration, electrical, mechanical, plumbing, electronic systems, fire alarm systems, carpentry, kitchen equipment, and energy conservation.

Ability to work long hours if needed

A strong sense of ownership in everything that you do

High school diploma, equivalent, or higher

What you’ll do

Handle and complete guest maintenance requests in a timely fashion

Do periodic property tours and exterior perimeter for debris and trash removal, lighting examination, and irrigation check up

Perform repair and preventative maintenance on plumbing, HVAC, laundry equipment, exhaust fans, vacuum, and other equipment throughout the hotel

Report emergencies and safety hazard immediately and assist with safety concerns

Maintain the maintenance area or department in a clean and orderly state, to include cleaning, inspection, and inventory of tools, parts, and supplies

Actively engage and promote safety and safe work practices, interdepartmentally and hotel wide

Communicate daily activities and work orders to other shifts using approved communication methods and standards

Interact with hotel guests to resolve maintenance issues in a professional and courteous matter that is align with Mainsail standards

Comply with Mainsail Lodging and Development’s standards and regulations to encourage safe and efficient hotel operations

Other necessary duties as assigned by reasonably assigned

Physical Demand

Ability to sit or stand for extended periods of time

Ability to bend

Ability to lift, pull 50 lbs

Ability to communicate clearly

Ability to work long hours as needed

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the property, the resort, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail Lodging & Development is a proud equal opportunity / affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and / or local law.

Mainsail Lodging & Development maintains a drug-free workplace.

joinmainsail

We are an equal opportunity / affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and / or local law.

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