LRS Jobs (1)

Position Summary

The Operations Dispatcher is responsible for providing an outstanding customer experience while managing the customer’s needs in a timely, effective manner.

Each dispatcher is assigned an area zone and is required to prioritize calls by requested times, size of customer, and customer need.

A dispatcher is directly responsible to ensure work is being done in the most efficient way possible while driving productivity to meet goals set by management.

Responsibilities

• Answer and assist every ETA call that comes into the dispatch center while keeping our customer experience top notch
• Route and send daily orders into the system to the driver’s route while maintaining communication throughout the day with the driver
• Keep an upbeat and positive attitude throughout the day in the midst of heavy phone volume with drivers
• Work a Saturday rotation as instructed by management
• Enter customer issues into the system for management to review
• Report damage and / or accidents to roll-off operations manager

Qualifications / Knowledge / Critical Skills

• Ability to multi-task
• Strong written and verbal communication skills
• Task oriented
• Upbeat and energized to complete tasks with a positive attitude
• Waste industry experience preferred but not required
• General industry knowledge preferred but not required
• Good general computer knowledge and typing skills
• Must work well under pressure

Physical Demands / Environmental Factors

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear

• Occasionally required to stand and walk
• Must frequently lift and / or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
• Some travel required, locally / domestically

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.