Los Angeles Athletic Club Jobs (2)

Description

For more than 142 years, The Los Angeles Athletic Club has remained dedicated to its mission of providing for the body, mind, and spirit of its members.

Our private club includes state-of-the-art athletic and spa facilities, award-winning restaurants, bars, luxury meeting rooms, special event rooms, hotel rooms, and an array of social, business, and athletic events.

Come join our team! We have immediate openings for experienced individuals to fill the position of a On Call .

JOB SUMMARY :

This position contributes to the success of Los Angeles Athletic Club by creating positive experiences for every member and guest who visits the club by ensuring all hotel guest rooms are impeccably clean and set up per LAAC standard at the time of the guest’s arrival.

RESPONSIBILITIES :

Clean and Maintain Guest Rooms

• Clear checked out rooms of all traces of previous guests
• Clean bathroom, floors, furniture, and fixtures of all rooms assigned
• Re-stock all amenities as directed
• Replace all used towels and linens with fresh clean towels and linens
• Maintain pacing and timeliness to complete assignments on time
• Adapt to changing assignments as supervisor or manager directs
• Report and turn in all Lost and Found items to supervisor on the same day
• Follow proper cleaning protocols to ensure rooms are safe and clean for next guest

Communicate and Collaborate with Hotel Team and other Club Departments

• Report maintenance concerns to Supervisor / Engineer
• Keep assignment sheets up to date and organized
• Adapt to needs of the Club
• Update Supervisor on status throughout the day
• Check in with Supervisor or Front Desk for updates on the day’s assignments
• Listen to feedback and coaching and apply it as directed
• Attend and participate in regular staff meetings

Use Correct Safety and Security Protocols

• Communicate with guests respecting their privacy and security of their belongings
• Use proper privacy etiquette and security protocols when using housekeeping keys to access rooms
• Use correct methods of reporting hazards and safety concerns
• Use personal protective equipment correctly
• Be alert and aware of your surroundings
• Use proper techniques as trained by safety manager and supervisor
• Read and be familiar with all chemicals and equipment used
• Participate in and be familiar with emergency drills and evacuation procedures

Deep Cleaning

• Coordinate with supervisor to prepare rooms for deep cleaning and special projects (cleaning curtains, cleaning upholstery, etc.)
• Thoroughly inspect mattresses to ensure there is no damage, no insects, and they are not soiled
• Have furniture moved as needed to clean and inspect all corners and difficult to reach areas

Maintain Cleanliness throughout the Club

• Assist in keeping cart, employee areas, and storage areas clean and organized
• Be alert and aware of areas in the Club that need attention and inform supervisor

EDUCATION, LICENSES, & CERTIFICATIONS :

• Ideal : Minimum of one (1) year of experience in same or similar positions in the Hospitality industry
• Ideal : High School Diploma or GED Equivalent

ESSENTIAL QUALIFICATIONS :

• Required : At least eighteen (18) years of age.
• Required : Reliable and punctual attendance.
• Required : Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
• Ideal : Bi-lingual oral, speech, and writing skills in English and Spanish or other language is an asset in this position
• Required : Excellent interpersonal and customer service skills
• Ideal : Excellent verbal and written communication skills; ability to convey message clearly and compose correspondence with correct and proper grammar.
• Required : Capable of working effectively independently with minimal supervision
• Required : High attention to detail and accuracy
• Required : Strong organizational skills
• Required : Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
• Required : Ability to elicit and accept constructive feedback.

PHYSICAL REQUIREMENTS, DEMANDS, AND WORKING CONDITIONS :

Physical Exertion

Heavy : Exerting up to 50 pounds of force occasionally, and / or up to 35 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects (for example housekeeping cart with supplies, linen cart, and small hotel room furniture).

Hourly $19.00 USD

Description

For more than 142 years, The Los Angeles Athletic Club has remained dedicated to its mission of providing for the body, mind, and spirit of its members.

Our private club includes state-of-the-art athletic and spa facilities, award-winning restaurants, bars, luxury meeting rooms, special event rooms, hotel rooms, and an array of social, business, and athletic events.

We have immediate openings for experienced individuals to fill the position of a On-Call Club Ambassador. Come join our team!

A Club Front Desk Ambassador is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities include but are not limited to :

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Perform any related job duties as assigned

Job Requirements :

• Must have excellent customer service skills
• Prior experience in a similar position a plus

Hourly $20.00 USD