Loews MH Operating Company LLC Jobs (2)

Loews Minneapolis Hotel, a 22-story property with a history of excellence, is located at the intersection of its city’s business, theatre, and entertainment districts.

Its thriving art scene and friendly atmosphere makes this Midwest metropolis a perfect place for a getaway. Welcome to where Business and Entertainment Meet.

Job Specific

• Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
• Prepares all necessary mixers and garnishes prior to start of service and during shift as needed
• Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"
• Cleans and restocks glassware throughout shift
• Greets guests in a polite professional manner according to Loews standards
• Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience
• Records all aspects of guest order accurately and enters them into computer
• Prepares alcoholic and non-alcoholic beverages to order upon request
• Serves guests in a polite, professional manner according to Loews Standards
• Monitors guests to prevent over indulgence and ensure safety
• Maintains cleanliness and sanitation of bar service area at all times
• Prepares and presents accurate record of guest charges
• Collects monies due and or applies charges to guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Inventories all beverages and operating supplies, orders replacement items as needed
• Performs all closing duties, secures all inventory and supplies
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualification Standards

Skills, Experience, Education, Licenses / Certs)

The individual must possess the following qualifications and be able to explain and demonstrate that s / he can perform the essential functions of the job, with or without reasonable accommodation :

• High School diploma or equivalent
• One + years experience as Bartender in a high volume, upscale Hotel or free standing Lounge environment
• Thorough knowledge of Alcoholic Beverages, Cocktail recipes, preparation methods, glassware, equipment and service
• Certification of training in Responsible Vendor requirements or ability to obtain same
• Basic computer and cash handling skills
• Ability to stand stoop, bend and lift items weighing up to 50 pounds repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Loews Minneapolis Hotel, a 22-story property with a history of excellence, is located at the intersection of its city’s business, theatre, and entertainment districts.

Its thriving art scene and friendly atmosphere makes this Midwest metropolis a perfect place for a getaway. Welcome to where Business and Entertainment Meet.

Job Specific

• Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
• Cleans and sanitizes all assigned rooms and bathrooms
• Follows the designated sequence of room assignments
• Cleans guestroom windows to hotel standards
• Replaces all amenities and linens according to hotel standards
• Keeps cart and linen closets clean and orderly
• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
• Notifies Supervisors of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per hotel standards
• Reports items of value left unsecured in hallways and guestrooms
• Cleans assigned rooms within shift time requirements, passing all inspections
• Removes Room Service trays from rooms and places in on floor by room entrance
• Replaces burned out light bulbs according to hotel standards
• Assists in preparation and deep cleaning of VIP rooms
• Cleans spots on walls
• Cleans spots on carpets
• Completes special cleaning projects
• Refills cleaning bottles with chemicals according to department guidelines
• Applies excellent guest relations skills when interacting with guests
• Interacts with guests in a friendly and professional manner
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar / knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Satisfies guest requests for information and services
• Demonstrates a friendly attitude to co-workers and all other hotel staff
• Treats guests and other employees with courtesy and respect
• Consistently maintains a positive attitude that ensures the best guest experience
• Gives recognition to repeat guests
• Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
• Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
• Thorough knowledge of proper cleaning methods for various surfaces
• Uses proper chemicals when cleaning as described by the department’s procedures
• Thorough knowledge of proper carpet and upholstery care policies and procedures
• Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
• Performs all duties in a timely and professional manner
• Performs a visual inspection before leaving any areas
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
• Observes hotel telephone etiquette, message, and call handling procedures
• Reads departmental log book and bulletin board on a daily basis
• Observes guidelines for using and maintaining all pertinent equipment
• Complies with all specific HOSTAR policies and procedures
• Follows policies and procedures in preparing for and performing turndown service
• Attends all department meetings as scheduled
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Demonstrates ability to provide coverage in related departments as directed
• Special projects and duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Service orientation
• Able to work as part of a dynamic quality-driven team
• Basic English language skills
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays