LNO Hotel Corporation Jobs (3)

Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel.

Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.

Oversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests.

Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Overnight Front Desk Agent by providing constant feedback and training.

Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.

Responsible for controlling the inventory levels and works closely with the purchasing department.

Job Specific

• Ensures that Overnight Front Desk Agents are friendly, professional, and efficient during registration and checkout of hotel guests.
• Assists Overnight Front Desk Agents in satisfying guest requests and resolving guest complaints.
• Prints reports to monitor guest balances and notifies guests with over limit accounts.
• Assists agents and handles guest requests.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Act as Manager on Duty.
• Promotes Team work across Hotel and division on the overnight.
• Notifies appropriate individual promptly and fully of problems and / or unusal matters of significance.
• Executes emergency procedures in accordance to hotel standards.
• Ensure compliance of safety regulations and procedures on overnight shift.

General

• Attends Hotel trainings as required.
• Maintains cleaniliness of hotel lobby and areas.
• Other duties as assigned.

Qualifications

• College Degree
• Previous Hotel experience
• Previous Opera knowledge

Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel.

Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.

Job Specific

• Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance
• Sets up assigned station with all required supplies, "Mis en Place"
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guests so as to enhance the dining experience
• Records all aspects of guests order accurately and enters guest orders into POS terminal
• Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
• Monitors preparation of individual courses to ensure proper flow
• Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered
• Serves all food and beverage items professionally, according to Loews Standards
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Prepares and presents accurate, complete guest check
• Collects monies due and or applies charges to guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Performs all side work duties as assigned by manager / supervisor
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School diploma or equivalent
• One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
• Thorough knowledge of food terminology, food service techniques and sanitation standards
• Exceptional guest service skills
• Basic computer skills
• Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel.

Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.

Responsible for patrolling and monitoring hotel facility to ensure the safety and security of guests and employees and the protection of hotel property and assets.

Reports suspicious / unsafe activities or conditions to Security management to obtain direction and assistance.

Job Specific

• Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
• Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
• Monitors / controls access to all facility employee entrances, ensures that only authorized individuals enter
• Maintains a visitor sign-in / out log and issues temporary passes to visitors / vendors
• Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
• Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
• Maintains signature lists of Management personnel authorized to sign package removal passes
• Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
• Prepares necessary maintenance requests for safety related maintenance requirements identified
• Monitors CCTV cameras, radio communications, and Fire Control Computers
• Documents all security related issues and assistance provided in appropriate Security reports
• Logs, stores, and returns lost and found items in accordance with hotel policies
• Enforces hotel rules / regulations in accordance with Employee Manual and hotel policy
• Monitors and ensures compliance to hotel key control policies by all employees
• Interacts with guests in a courteous and professional manner
• Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
• Completes all daily reports in accordance with the Safety Security Manual
• May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
• May assist in the collection / distribution of employee uniforms
• May assist in the distribution of employee paychecks
• May assist in obtaining materials from Storeroom areas during non-operating hours.
• Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
• Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
• Answers department phone lines in prompt and courteous manner in accordance with all Loews hotels standards
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area

Qualifications

• Excellent communication and guest service skills
• Minimum two years previous Security department experience preferred at a similar quality property
• CPR certified
• Knowledge of hotel operations
• Able to work a flexible schedule, including weekends and holidays