Security Agent
About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture.
From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.
LINE hotels are both reflective and responsive shaped by the communities they are part of while also contributing something new to those places.
LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
We are seeking a dynamic Security Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
- Must be courteous and gracious, maintaining a professional demeanor at all times
- Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
- Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness
- Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
- Answer house calls, assist guests and employees with respect to safety, security and hotel operations
- Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation
- Initiate and follow-up all investigations of crimes committed against property and persons
- Assist ill and injured guests and employees, ensuring documentation and disposition of reports
- Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
- Watch for suspicious persons entering, exiting, or loitering around building
- Conduct walk through observations of entire hotel
- Promote safe work practices
- Answer security telephone and safety hotline calls and respond in a timely manner based on priority
- Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty;
report any alarms similarly
- Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log
- Take ownership of all service issues brought to your attention by guests
- Maintain an increased awareness of safety issues throughout the hotel
- Participate in scheduled departmental and administrative meetings as requested
- Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
- Be familiar with all safety and emergency procedures including OSHA requirements
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
Bartender
Who We Are... More than a group of hotels, The LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture.
From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.
LINE hotels are both reflective and responsive shaped by the communities they are part of while also contributing something new to those places.
LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
The Role
We are looking for a Bartender to support and report directly into the Restaurant Manager. This is a fast-moving business so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.
Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you.
Being an active communicator who is customer centric and a collaborative team player is a must to ensure the experience provided is uniquely brilliant.
Main Duties
- Manage bar section while ensuring Company standards and quality control is upheld at all times
- Ensure that the health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is adhered to at all times
- Provide guests with craft cocktails and food forward dishes while offering pairs options and promoting up-sellable opportunities
- Uphold Mystery Shopper guidelines and all Service Standards
- Assistant management with recruiting, training and in the moment problem solving during a busy service
- Maintain a positive attitude while being customer oriented and sales minded
- Work cross-functionally with all departments to create operational efficiency and ease of service
- Maintain a safe, clean, organized, and stocked work area
- Complete opening, turnover, and closing checklist daily
- Responsible for product rotation of all fruit, purees, milks, juices, syrups, infusions, bitters, and seasonal fruit
- Help maintain wine & spirit inventory sheets by updating on an as needed basis
- Communicate any changes to the wines by the glass to FOH staff
Requirements
- A minimum of 2+ years of experience in a fast paced and professional environment
- Previous experience as Bartender, lead Bartender or server / bartender in a high-volume craft cocktail forward establishment
- Proven success of champion of the culture, facilitating excellent communication and engagement
- Team focused with an understanding of the bigger picture and how you can contribute
- Able to effectively manage different stakeholders and be persuasive
Physical Requirements :
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry or lift at least 20 to 60 pounds.
- Occasionally kneel, bend, crouch and climb as required.
- Must be able to use step ladder
Our Doors Are Yours To Open
The Line SF is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.