Legacy Community Health Jobs (3)

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay.

Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV / AIDS screening.

At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 17+ clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include : Adult primary care, HIV / AIDS care, pediatrics, OB / GYN and maternity, dental, vision and behavioral health.

We also service students within KIPP, Galena Park ISD and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Position Summary

The Executive Assistant is the strategic business partner of the CHRO and CIO. This position serves as the primary point of contact for internal and external constituencies.

The Executive Assistant is a strategic partner of the IT and HR Leadership teams, providing proactive support for daily operations of both functional areas.

Essential Duties & Functions

EXECUTIVE SUPPORT

• Assist the CHRO and CIO in day-to-day activities
• Via access to CHRO’s Outlook inbox and calendar, manages active calendar of appointments for the CHRO. Includes setting and coordinating meetings with internal staff and external individuals
• Plans, coordinates and ensures the CHRO’s schedule is followed and respected
• Provides a "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CHRO’s time
• and office
• Have a thorough understanding of the CHRO’s vision and goals for the organization in order to fully support the CHRO and senior executives in achieving them
• Records minutes of HR functional team meetings
• Update and maintain internal departmental SharePoint site
• Maintain relevant leadership contact lists and organizational structural documents
• Creates initial drafts for executive and leadership presentations
• Composes and prepares correspondence of varying levels of confidentiality
• Arranges complex and detailed travel plans, itineraries, and agendas; compiles documents for travel-related meetings Communicates directly with Board members, donors, and constituents, and on behalf of the CHRO on matters related to the CHRO’s initiatives Researches, prioritizes, and follows up on incoming issues and concerns addressed to the CHRO, including those of sensitive or confidential nature Provides a bridge for smooth communication between the CHRO’s office and internal departments, demonstrating leadership to maintain credibility, trust and support with senior management staff Works closely and effectively with the CHRO to keep him / her / them well informed of upcoming commitments and responsibilities, following up as appropriate Works collaboratively with executive assistant team and HR team Complete payroll for CHRO direct reports on a biweekly basis, and additional payroll coverage for leadership staff as needed Manages a variety of special projects for the CHRO, most of which will have organization wide impact Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CHRO’s ability to effectively lead and execute Legacy’s Human Capital strategy Prioritizes conflicting needs, handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
• Completes expense reports ensuring accurate and timely submission of reports with accompanying receipts Unwavering attention and adherence to Legacy’s mission, vision, and values
• Responsible for calendar management via Outlook; track commitments and tasks to completion.
• Responsible for meetings set up to include MS Teams. Set up and shut down of video, audio and at times web conferencing.

Managing large and small conferences.

• Demonstrates a high caliber of customer service to internal team members, across all levels; represent by acting as spokesperson, as needed as it relates to business matters.
• Coordinate complex travel arrangements, including registration for conferences and speaking engagements.
• Work on spreadsheets for given projects, as needed.
• Create and / or edit presentations via PowerPoint.
• Work closely with the Executive Assistants for others of the Executive Leadership team, and other colleagues in support of special assignments.

Collaborate and contribute ideas to best practices with Executive Assistant Team Members.

COMMUNICATIONS, PARTNERSHIPS, OUTREACH SUPPORT

• Must have excellent written and verbal communication skills and the ability to manage people up and down the organization chart
• Partners with the marketing team to ensures that the CHRO’s bio / curriculum vita is kept updated and responds to requests for materials regarding the CHRO and the organization in general
• Edits and completes first drafts for written communications to external stake holders for strategic Initiatives
• Follows up on contacts made by the CHRO and supports the cultivation of ongoing relationships
• Attend external and internal functions with and on behalf of the CHRO
• Assist the CHRO with the management of CHRO’s external boards and commissions
• Performs other duties as assigned.

Required Education, Certifications, Licenses, & Training

Bachelor's degree required or equivalent.

Required Years of Experience

A minimum of 5 years’ experience supporting C-Level Executives

Required Knowledge, Skills, and / or Abilities (minimum requirements)

• Maniacal organizational skills
• Expert MS PowerPoint and MS Excel
• Great written and verbal communication skills including the ability to work well with all levels of people including public figures / officials
• Must be able to communicate effectively with staff, community, and the general public
• Work history that illustrates both maniacal organization and prioritization skills
• Proactive problem solving capabilities
• Demonstrated high levels of both initiative and exemplary customer service
• Ability to meet new challenges with an open mind and an optimistic response
• Strong reporting and presentations skills
• Expert proficiency with Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms
• The ability to effectively manage / coordinate a wide variety of simultaneous projects and to successfully prioritize multiple tasks with good judgment
• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Ability to remain calm under stressful conditions
• Love of learning and new technologies
• Must be able to work evenings and some weekends based on projects, meetings, events
• Must be able to manage multiple deadline and decision making responsibilities.

Physical & Mental Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Frequently required to sit; occasionally required to stand and walk.
• Frequently required to talk and / or communicate both expressively & receptively.
• Occasionally required to lift and / or move up to 25 pounds.
• Occasionally required to bend, twist, climb, and reach.
• Moderate concentration / intensity, which includes prolonged mental effort with limited opportunity for breaks.
• Normal memory, taking into consideration the amount and type of information.
• Moderate level of complexity for decision making.
• Must be able to handle normal levels of intensity.

Work Environment

• May be exposed to infectious waste, diseases, conditions, etc., including viruses.
• The noise level in the work environment is usually moderate to loud.
• May work in open area at times and be exposed to various distractions.

Organizational Competencies

All Legacy staff are required to follow and uphold Legacy’s Mission, Vision, and Values, Legacy’s Policies and Procedures, The Code of Conduct and The Code of Ethics and Compliance Plan.

In addition, the following competencies are expectations for all employees :

Respectful and Courteous to Others

Employees refrain from disruptive and disrespectful behaviors that could be offensive to patients and employees, potentially creating a disruptive work environment.

Upholds Confidentiality of All Sensitive Data

Employees respect the rights of privacy of our patients and employees including adhering to all HIPAA compliance regulations.

Values Cultural Differences

Employees are courteous and respectful in interactions with employees, patients, and our community.

Responsive

Employees respond quickly, graciously and appropriately to employees and patients.

Clear and Effective Communication

Employees are personally accountable to foster positive and clear communication with all employees and patients.

Teamwork and Adaptability

Employees contribute positively to the Legacy team and are committed to treating others with courtesy, honesty, and respect.

Exhibits ability to handle and adapt to changing work environments or unexpected events. Ability to change methods and approach to best fit situations.

AAP / EEO Statement

It is the policy of Legacy Community Health to provide equal employment opportunity (EEO) to

all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or

expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Legacy will provide reasonable accommodations for qualified individuals with disabilities.

Job Description

The Helpdesk Supervisor will provide IT technical and customer support to all end users of Legacy Community Health Services in a helpdesk setting.

Duties include documenting, tracking, and monitoring issues and request to ensure appropriate assignments to technical experts.

The position will also handle tier III escalations to ensure complete customer satisfaction, while maintaining service levels.

Other duties for the Supervisor include, but are not limited to, performance improvement activities, supervising staff, and actively participating as a member of department management to achieve operational goals.

The end goal is to facilitate efficient patient care by enabling the organization with excellent IT Support

Essential Functions

• Leads incident management tracking, trending, and adherence to established Service Level Agreements (SLA’s)
• Supervise a variety of Help Desk functions to ensure effective and accurate completion of customer help desk requests
• Supervise and monitor all open tickets and identify overdue issues, providing resolution in a timely and effective manner
• Continual assessment of agent productivity and call activity in order to ensure maximum performance and support department service standards to the fullest extent
• Provides advanced level technical support to tier III related issues while continuously demonstrating excellent customer service skills
• Identifies opportunities for process improvements and implement changes to improve efficiency and effectiveness of the Help desk
• Leads a team of employees in providing software training and subject matter expertise in Windows, Microsoft 365, Acrobat, and other applications
• Provides Help desk reports on a weekly / monthly basis in the ServiceNow ticketing system
• Assumes the responsibility of publishing valued knowledge articles for both internal and external customers
• Creates and maintains ServiceNow knowledge database to ensure contents are relevant and up to date
• Provides reporting (AHT, abandoned rate, ASA, AQT, etc.) on a weekly / monthly basis in Five9 cloud contact center solution
• Assumes the role of a ticket manager to triage tickets in a timely
• Demonstrates leadership skills to cultivate overall Help desk technical skills
• Oversees Help Desk team scheduling and time approvals
• Assists in interviews with Help Desk hiring
• Reviews helpdesk tickets for quality check and provide feedback accordingly
• Communicates anomalies or issues that require escalation to the Desktop Support Lead and Director IT Support Services
• Manages the process for communicating outage / emergency activities to the organization
• Other duties as assigned

Required Education, Certifications, Licenses, & Training (minimum requirements)

High school diploma or GED

Required Years of Experience (minimum requirements)

• Two (2) years of supervisory / team lead Help Desk / Service Desk experience
• Two (2) years of Active Directory & Azure Active Directory experience
• Four (4) years of working in a Help Desk / Service Desk environment
• Five (5) years of supporting a ITSM ticketing system (ServiceNow, Salesforce, etc.)

Required Knowledge, Skills, and / or Abilities (minimum requirements)

• Excellent written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Independent, self-starter, team player with a positive attitude

Ability to supervise direct reports

Desirable Knowledge, Skills, and / or Abilities

• Associates Degree in Information Systems or related field
• Eight (8) years of working in Information Technology field
• Strong knowledge of computer hardware and software, including Microsoft 365, printer management, and Windows Operating Systems required
• Health care industry experience
• Five9 Cloud Contact Center application experience
• A+ certification
• ITIL Foundation certification (v3 minimum)
• HDI Support Center Team Lead certification

Benefits

As part of values that Healthcare is a Right and not a Privilege, we offer a suite of benefits

• Medical / Vision / Dental (Costs of benefits are based on your yearly salary ) Medical visit copays are waived when seeing a Legacy provider.
• 9 Holiday + 1 Floating Holiday
• 403b Retirement Plan
• Bright Horizons Back-up Care As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app your easy, time-saving solution to managing family care challenges while on the go.
• Paid Time Off (PTO) PTO Exchange benefit

PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.

With PTO Exchange, you can convert a portion of your unused PTO into :

• 403(b) Retirement contributions
• Student loan payments / Tuition for the employee
• Leave Sharing donations to fellow employees

Job Description

Under the direct supervision of the Manager, the Lead Certified Medical Billing Coder, serves as a subject matter expert, providing direction to less experienced staff.

May assist with training, auditing, and / or reviewing productivity and quality rates under the leadership of department management.

Reviews supporting clinical documentation for clinical based services and procedures to ensure accurate code assignment.

The Lead Coder is also responsible for acting as a communication link between a billing office and a care provider's office as well as training providers during their onboarding orientation process.

The Lead Certified medical billing / coder specialist must be skilled in understanding medical terminology and searching the medical providers documentation to identify all diagnoses, conditions, reasons for treatment, services and procedures recorded.

Essential Functions

• Responsible for maintaining coding compliance for multi-specialty clinic.
• Responsible for maintaining current ICD-9, ICD-10, CPT and coding skills.
• Perform internal quality assurance - summarize findings and report these to the Manager.
• Identify areas of coding weakness and develop training plans to address.
• Review / Audit patient disputes surrounding inappropriate coding in a timely manner.
• Review / Audit insurance denials related to coding questions in a timely manner, providing remedy as needed.
• Manage multiple tasks, prioritizing workload in an efficient manner.
• Communicate clearly both verbally and in writing.
• Audit new providers on 100% review for 30-90 day period.
• Audit coding team members productivity
• Ability to train both providers and coders during their onboarding to the organization.
• Maintain an active Certified Professional Coder certification.
• Assist the billing / collection specialists in verifying and correction coding issuers per the insurance request or claim denials.
• Performs other duties as assigned.

Education & Training Requirements

• High School Diploma or equivalent required
• Graduate of an AHIMA or AAPC Certified Coding Program that includes Anatomy and Physiology required
• One or more of the following is required : Certified Coding Specialist (CCS) or Certified Professional Coder (CPC) or Certified Professional Coder Apprentice (CPC-A) (Must have active credential(s) to apply.

Those with a credential or training in progress will not be considered). required

Work Experience Required

• Minimum of three years of related experience in a business, medical or technical environment required
• Previous experience in a medical office setting and / or experience with an Electronic Medical Record preferred
• Certified Risk Coder (CRC) credential and / or knowledge of risk adjustment coding preferred

Benefits

As part of values that Healthcare is a Right and not a Privilege, we offer a suite of benefits

Medical / Vision / Dental (Costs of benefits are based on your yearly salary )

Medical visit copays are waived when seeing a Legacy provider.

9 Holiday + 1 Floating Holiday

403b Retirement Plan

Bright Horizons Back-up Care

As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app your easy, time-saving solution to managing family care challenges while on the go.

Paid Time Off (PTO)

PTO Exchange benefit

PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.

With PTO Exchange, you can convert a portion of your unused PTO into :

403(b) Retirement contributions

Student loan payments / Tuition for the employee

Leave Sharing donations to fellow employees