Latitude Jobs (3)

Primary Responsibilities :

• Provide support to customers for the purpose of installing, troubleshooting and assisting in the use of Fund software and integrated products.
• Perform limited hardware support based on Member Support Center guidelines.
• Reference support documentation to assist in the research and resolution of a problem.
• Test solutions to technical issues.
• Submit unresolved issues to Information Technology groups or vendors as required.
• Document inquiries (i.e. calls, emails, etc.) in the incident tracking system, including a complete description of the problem, troubleshooting steps taken, equipment information and results.
• Document resolutions to recurring problems, anomalies, and trends for technical and training materials.
• Ensure that proactive measures are taken to identify customer problems. Document customer issues. Review customer history for open issues or trends and then proceed to work on resolving the issue.
• Identify and communicate to the team trends that can further affect our customer base.
• Follow up on escalated incidents, including notification of status to affected customers.
• Provide support to other Member Support Center Specialists in troubleshooting and resolving issues as needed and document potential training opportunities.
• Maintain skills on Fund software product changes and upgrades; maintain knowledge of all company products and services.
Job Specifications :
• Education :
• Education :
• High School diploma
• Experience :
• One year in a call center or support center environment with experience in technical support using analytical skills to troubleshoot issues is required.
• One year experience in real estate / title closing is highly desirable.
• Knowledge / Skills / Abilities :
• Oral and written communication skills
• Problem solving
• Analytical skills
• Windows and Microsoft Office
• Troubleshooting hardware and software related issues
• Teamwork
• Flexibility regarding the change of shift assignments to meet business needs

Currently seeking a bilingual call center representative for a mid sized credit union in Suitland, MD. Representative will be taking incoming calls to resolve member needs, complete phone transactions, assist members with loan applications, and promote services based on needs.

Requirements :

• Bilingual (English & Spanish)
• 1 year of experience in a call center or as a customer service representative
• Effective customer service, sales, and communication (written and verbal) skills
• Proficient in Microsoft Office Word, Outlook, and Excel

Work performed in a fast paced environment with moderate noise level. Apply today!

We are currently seeking a Finance Manager. Under the general direction of the Senior Vice President of Finance & Accounting, the Finance Manager provides computational, quantitative, and analytical support to the credit union’s senior managers, supports programs and / or models that evaluate the organization's asset / liability strategy as well as assist with the development of critical analyses that drive decision-making for the credit union’s balance sheet.

Knowledge and experience in C. Myers Asset Liability Modeling system is strongly preferred.

A key function for this role will be to assist in the design, development and deployment of automated systems to manage and analyze data, monitor and report on interest rate risk and liquidity risk, and perform forecasting, periodic stress testing, and scenario analysis.

Likewise, the Finance Manager will have a strong understanding of the relationships between various components of the balance sheet such as NEV, liquidity analyses, ROA, ROI, etc.

Primary Responsibilities

• Assists in the (a) preparation of executive level presentations (ALCO, Board, etc.) and (b) reporting the interest rate risk position, including duration of equity, economic value of equity sensitivity, and earnings at risk.
• Communicates valuation and net interest income analytics to senior management. Reports results of Asset-Liability Management (ALM) Stress Tests (Liquidity, IRR, and Capital).
• Assists in the documentation, implementation, and monitoring of policies, procedures, and practices for interest rate, liquidity, and funding risk, as well as investment portfolio management.
• Develops documentation for modeling processes and data management.
• Implements and deploy automated solutions for the collection of data and the production of risk metrics reports
• Streamlines, re-factors, and enhances existing risk and performance analytics and processes
• Conducts data querying, manipulation, transformation, and analysis of large data sets
• Contributes to the process of model and technology improvement across various analytic and database tools
• Designs, builds, and maintains a robust framework for the efficient, timely, and accurate production of summary risk information for subsequent distribution to senior management, board members, and regulators.
• Enhances the data and reporting infrastructure to allow for faster and more effective information flow. Assists with the design and implementation of data models, tools, processes, and governance for analytic systems used in ALM.
• Conducts analyses to validate models (e.g. prepayment), market inputs (e.g. volatility), and reported results to ensure adequate modeling and accurate balance sheet risk reporting.
• Develops analytical models to explain the change in values of assets and liabilities, and provides attribution and sensitivity analyses for all inputs and assumptions that may drive gains or losses.
• Implements new measures to quantify risk, assesses portfolio manager performance, and monitors portfolio construction.
• Manages and analyzes data for the purpose of generating collateral cash flows and related calculations.
• Models, analyzes, and reports re-pricing mismatches, basis risk, yield curve risk, and options risk
• Performs model governance activities consistent with best practices and regulatory requirements.
• Assists in the development of liquidity risk measurement and monitoring techniques and systems, and in monitoring liquidity and cash flow projections to ensure that risk limit thresholds are not exceeded.
• Evaluates the performance of a variety of asset and liability portfolios by employing quantitative and qualitative analysis.
• Performs Net Interest Income and Economic Value of Equity forecasting and What-If analyses.

Additional Responsibilities :

Reviews analytical tools, methodologies, and third party reports to ensure that high-quality asset and liability economic analysis is being performed;

assists with back testing model assumptions and results to validate and improve forecasting; assists in business planning, budgeting, and stress testing processes

• Maintains solid understanding of evolving regulatory requirements
• Challenges the status quo and seek opportunities to make processes more robust, accurate and comprehensive
• Assists in various planned and ad hoc corporate projects and initiatives like stress testing, forecasting, corporate planning, quarterly earnings preparation, and other analysis as necessary
• Undertakes other work-related duties as assigned by SVP of Finance and Accounting, EVP / CFO and / or President / CEO.

Requirements

Qualified candidates will have :

• Formal Education
• Bachelor’s degree in Finance, Mathematics, Economics or a related field.
• Master’s degree preferred.

Knowledge & Experience

• Experience in asset liability management modeling software, specifically C. Myers
• Expertise in relational database and SQL
• Strong understanding of data warehousing, analytics, reporting, and best practices
• Excellent problem solving and analytical skills, detail-orientation, independent thinking, and organizational skills
• Knowledge of risk management techniques and quantitative tools such as value at risk
• Self-directed and motivated to solve urgent problems by conducting ad hoc analysis and / or reaching out to other departments as necessary
• Understanding of structured finances, such as MBS and CMO cash flows
• 5+ years of experience directly related to asset liability management or interest rate management, modeling fixed income products, SQL / Tableau
• 5+ years of experience in corporate treasury or finance at banking institution

Personal Attributes

• Strong customer service orientation.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Highly self-motivated and directed.
• Keen attention to detail.