LanceSoft Inc Jobs (12)

Summary

For location, preferred is San Diego with Franklin Lakes next and then other areas if we need to expand to find the right person.

The Project Manager will be responsible for implementation of commercial strategic initiatives which include experience in CRM (Contact Management systems), Contact Master (master data) in a SFDC / Marketo environment.

The project manager will drive the successful implementations through the adherence to a proprietary methodology and regulatory compliance followed for all systems implementations.

The project manager will be the liaison between the IT and business teams to drive a successful outcome.

Responsibilities

The ideal candidate will bring a combination of strategic understanding, change management experience & exceptional communication & analytical skills together.

10+ years of senior project management using PMBOK guidelines.

Experience with managing projects which include SFDC and Marketo systems.

Experience with managing projects which include working within a master data environment and experience with Rialto and data lake implementations.

Proven track record of collaborating with functional leads to solve complex technical / business problems and presenting solutions to leadership.

Ability to handle ambiguity effectively and manage multiple projects at once in parallel.

Experienced knowledge of project management methodologies such as SDLC, SCRUM, Agile, hybrid and best practices.

Experience working with and managing 3rd party vendors

Experience in managing highly visible projects with multiple workstreams and technology.

Experience with executive level communications written & oral. Establish, maintain, and collaborate stakeholder relationships, expectations both internal and external for the project and organization.

Must be a self-starter with the ability to work independently with minimal supervision.

Demonstrable Resilience, empathy, and accountability.

Proficient in using Microsoft Suite (PowerPoint, Excel, Outlook, MS Teams, MS Project.)

Solid experience in software Implementations in Manufacturing.

Core Competencies, Skills, and Knowledge

Program management concepts

Has technical and practical knowledge of the core Program Management Body of Knowledge (PMBOK®) concepts and principles (e.

g., agile, work breakdown structure, waterfall planning)

Demonstrated experience driving projects from initiation through closure.

Skilled in establishing detailed scope, schedule, resources, and budget using standard project tools (MS Project / SharePoint / etc.).

Experienced establishing Stakeholder management plans, Risk / issue management plans, Vendor management plans and Quality plans.

Experienced establishing and following controls to manage scope change and reporting project schedule / budget performance.

Proactive in surfacing risks and issues. Ability to engage project team and stakeholder community to resolve issues and define risk mitigations.

Stakeholder Relationship Management

Establishes and maintains effective relationships with internal customers.

Is committed to meeting internal customers’ expectations and needs while applying the concepts of objectivity and transparency.

Has technical knowledge and communication proficiency to engage with external customers and suppliers.

Leadership Skills and Presence

Gains support by actively and consistently involving others.

Has an awareness of the audience and cultural and ideological differences and knows how to engage them and have an impact on their decisions and behaviors.

Capable of building a leadership presence that inspires project stakeholders and team members to achieve the project objectives.

Proactive in driving creative resolutions to project issues and risk.

Interpersonal Skills

Experienced in the techniques to work in a virtual / cross cultural meeting environment.

Excellent time management skills. Able to work on multiple concurrent activities and prioritize personal workload and team-work load to optimize project delivery.

Ability to lead effective meetings / workshops. Creating meeting objectives, agendas, and timely distribution of meeting minutes.

Ability to manage meeting discussions to achieve meeting objectives and timeline.

Qualifications

Must haves

5 7 years of project management work experience using PMBOK guidelines.

Preferred

PMP, or other PMI Certification or equivalent

BS in Business Administration, Computer Sciences, Engineering, or related degree that provide foundational skills that foster success in managing projects.

Prior experience working in organizations performing process documentation or implementation of business process outsourcing models.

Primary Work Location

USA CA (San Diego Preferred) or NJ - Hybrid Work model

Title : Call Center Representative

Location : New York City

Duties :

Schedule appointments, reminder calls to patients. Book and reschedule clinic appointments. Answer customer inquiries regarding their clinic appointments.

Must answer phones, utilize in house and pagers, make overhead announcements. Other assignment as necessary. Extensive phone experience and computer literate.

Provide professional and quality customer service to employees through adherence to the departments scripts, and in compliance with corporate policies and procedures

Resolved employee inquiries utilizing system tools, reports and policies and procedures

Identify and escalate complex issues and provide follow-up / closure

Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries

Complete payroll and timekeeping related forms

Guide employees through troubleshooting and navigation assistance with ESS, Client and ERC webpages

Collaborate with all areas of Payroll and HR to resolved employee issues

Provide coverage for Payroll Shared Services Call Center

Participate in trainings and review of communications to stay updated on applicable software, policies and procedures

Participate in special projects and perform all other duties as assigned

Skills :

1 year experience and Bilingual (facility specific).

1 year experience and Bilingual (facility specific).

Ability to prioritize multiple projects and work well under pressure due to volume and urgent nature of inquiries

Strong Functional / Technical skills

Plans, prioritizes, and organizes work effectively to produce measurable results

Strong research, communication, and problem-solving skills

Excellent written / oral communication

Education :

High School Diploma / GED.

Minimum Degree Required :

Completed High School (Diploma or GED)

• At least 1 year relevant experience required.
• Determines cost of operations by establishing standard costs; collecting operational data. Identifies financial status by comparing and analyzing actual results with plans and forecasts.
• Guides cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques;

recommending actions. Improves financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management.

• Reconciles transactions by comparing and correcting data. Maintains database by entering, verifying, and backing up data.
• Recommends actions by analyzing and interpreting data and making comparative analyses; studying proposed changes in methods and materials.
• Increases productivity by developing automated accounting applications; coordinating information requirements.
• Protects operations by keeping financial information confidential.
• Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed.
• Additional Information : Support daily Legal Affairs billing operations.
• Audit standard billing and discounts.
• Research ,analyze and provide reporting on billing and finances.

Detailed Job description :

Title : Warehouse Technician

Warehouse Technician

Location :

Fort Lauderdale, FL 33312

Duration :

5-6 months and possible extension

Description / Comment : "Job Position Purpose / Summary

This position is responsible for reviewing inbound RMA's and assigning product to the appropriate channels for further review by the Engineering, Quality, and Operations departments.

This position will also ensure that regulatory standards are met by cleaning and decontaminating product, as is necessary.

Job Position Accountabilities / Expectations

• Receive all daily packages of customer or company-owned product, and, in cooperation with customer service, link each product with an appropriate RMA.
• Clean and decontaminate products being received for service by following the methods defined by the Quality department.
• Evaluate ""soft goods"" that are being received with associated CER's, and disposition the product as required.
• Requalify products into the Rental inventory, including but not limited to : carry bags, heat exchangers, sleeves, hoses, and AC adapters.
• Create returns and adjustments in Great Plains for products being returned into inventory.
• Manage all product deemed ""Discrepant"" and provide all available information to Customer Service in order for a timely resolution of these items.

Qualifications / Education / Experience / Skill Required

Required Qualifications :

• High-school degree or equivalent
• Experience working in a warehouse, and ability to meet necessary physical requirements of moderate lifting
• An aptitude with computer systems, and prior experience with Salesforce and Great Plains is preferred
• Technically proficient to handle test equipment designed for the requalification of product
• Excellent interpersonal skills along with a detail-oriented approach
• Experience working with cross-functional teams

Preferred Qualifications :

Hours : 8 : 00am to 5 : 00pm

Job Description : Pittsburgh, PA - 300 Industry Drive

Onsite role - potential to WFH 1 day per week after training period

Monday-Friday - 8 AM-5 PM

Responsibilities :

• Enter and update data in our systems with speed and accuracy.
• Verify and review data for errors, inconsistencies, or missing information.
• Follow established procedures and guidelines to ensure data entry processes are conducted accurately and efficiently.
• Collaborate with team members to resolve any data-related issues or discrepancies.

Requirements :

• High school diploma or equivalent qualification.
• Strong administrative skills
• High level of comfort using front end of web-based applications
• Strong organizational and time management skills to handle multiple tasks and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to consistently execute repeated tasks
• Organized, high attention to detail
• Basic Microsoft Office application skills Outlook, Word, Excel

Resume Requirements :

• o Strong administrative skills
• o High level of comfort using front end of web-based applications
• o Ability to communicate clearly verbally and written
• o Ability to consistently execute repeated tasks
• o Organized, high attention to detail
• o Basic Microsoft Office application skills Outlook, Word, Excel
• o Excel specific skills VLOOKUP, SUM, SORT
• o Web Based system experience / comfort

Job Description...

Ability to accurately create, edit, save and print documents using Microsoft Word and Excel. Ability to professionally, handle phones, schedule appointments, maintain calendar, type approximately 50 wpm.

Temp position for 6 months

must know ECW

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers / visitors are attended to promptly, courteously, and accurately.

The Receptionist 1 performs basic administrative / clerical / operational / customer support / computational tasks. Typically works on routine and patterned assignments.

The Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages.

Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.

Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and / or email address.

Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and / or within established policies / practices and guidelines with minimal opportunity for deviation.

Required Qualifications

Less than 2 years of technical experience

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

High School Diploma

Additional Information

Short Description :

The client is seeking candidates for the temporary contractor position of Help Desk Analyst in Atlanta, Georgia.

Job Description :

• Bachelor’s degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical / application support.
• Requires good troubleshooting & problem-solving skills.
• Must have strong communication & customer service skills with excellent phone presence.
• Must be dependable, accountable, quick learner with a good technical aptitude.
• Must be detailed oriented for note taking within ticketing system.

Job Duties :

• Answer inbound calls, chat & emails from customers needing assistance.
• Provides technical assistance to both internal and external customers for tier one issues.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Provide prompt and accurate feedback to customers.
• Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution / escalation
• Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
• When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support.
• Update knowledge base and documentation with technical and issue resolution.

Qualifications :

• Five (5) years of experience as a help desk support analyst.
• Strong customer service orientation.
• Excellent listening, interpersonal, written, and oral communication skills.
• Excellent administrative, triaging, and time management abilities.
• Highly self-motivated and directed.
• Experience working in a team-oriented, collaborative environment.
• Experience with Jira or ServiceNow

Job Description

Seeking managers with construction background. Not looking for IT / Scrum Masters.

• Bachelor's Degree in Business; or the equivalent combination of education. Minimum of 3 yrs. experience in proj mngt. Analytical, evaluation skills to define critical tasks, establish sequence of events, identify individuals / teams, timelines, outcomes, product project plans.
• Proj mngt skills to develop, monitor work agreements, budgets, determine specifications, schedules, timelines, define deliverables.

Interpersonal, comm skills to facilitate team efforts, provide guidance, direction to team members, comm proj objectives, parameters, status, outcomes.

Financial modeling to quantify costs / benefits of proj, to track / maintain outcomes. Knowledge of proj mngt techniques, the Company's business, applicable policies, procedures, and practices, and federal, state, and local laws.

Under general supervision, manages moderately complex projects / assignments w / a considerable corporate / business unit impact.

Provides analysis, feasibility studies, establishes project goals, negotiates timelines / schedules, develops project plans.

Responsibilities - Manage moderately complex projects, research, track, report on initiatives.

Ensure that deliverables are completed in accordance to the Standards. Analyze, recommend / implement technical, procedure, process enhancements.

Communicate proj objectives, parameters, status, and outcomes. Manage client expectations.

• Analyze / evaluate skills to define critical tasks. Monitor / maintain project budgets.
• Evaluate / establish project goals, develop project plans, negotiate timelines, schedules, monitor progress against plan.
• Participate with Procurement in Vendor / Client negotiations. Manage interactive between customers and the project team.
• Support the integration / change between the business units.

Title : Receptionist & Switchboard.

Location : Seattle, WA 98104 United States

Duration : 4 + Month (Tem to Perm)

Shift : 8 : 00 AM 5 : 00 PM

Responsibilities :

• This is DLA Piper has contingent start. Once drug ius taken they can start.
• Seeking candidates who will be seated at the main reception area, mainly answering the phone , greeting guests and hospitality services which entails hot & cold beverage setup, setting up breakfast and lunches and breaking those services down as well.
• There is no extensive lifting, standing, or walking.
• Preferred the person has prior reception experience , customer service skills and an upbeat / pleasant demeanor and professionalism is a must.
• Dress code is Business casual, no jeans rips or tears, athletic apparrel
• There is no free parking available at the location and no reimbursement

Job Description :

The Customer Services Representative provides comprehensive customer service to members, providers and prospective members.

The primary responsibilities include but are not limited to documenting all customer contacts into the tracking system, process complaints, conduct outreach efforts, assist in PCP selection, conduct new member orientations, claims review inquiries, handle provider and utilization management inquiries, etc.

Record and respond to all Customer contacts and update in tracking system. Manage and ensure appropriate follow-up and closure for all customer contacts.

Provide on-site as well as telephone orientations to new and existing members. Process and resolve complaints and record given information in the system.

Assist members with the selection and assignment of PCPs. Update all member demographic changes. Provide all benefit / service related information to members, perspective members and providers.

Perform retention efforts for all lines of business. Handle roster Inquiries Handle disenrollment inquiries from members, providers and regulatory agencies.

Handle provider inquiries. Schedule marketing appointments for prospective enrollees Respond to all claim billing inquiries from providers and members All other duties and special projects as assigned by Associate Executive Director

Pay Range : $25 / hr to $30 / hr

Job Description :

Top 5 Required Skills

1. Prepares, loads and solders printed circuit boards, with minimal supervision. Performs rework and modifications of CCAs and some basic components / devices

2. Fabricates moderately complex wire harnesses and various cable assemblies

3. Performs mechanical assembly of panels, test boxes and chassis.

4. Executes plans based on understanding of needs and requirements and resolves moderately complex build issues

5. Reads and interprets moderately complex mechanical drawings and blueprints to perform a variety of assembly operations

6. Performs moderately complex repair work, rework, removal, and modifications to assemblies or sub-assemblies as necessary

Required Education

High School Diploma or equivalent

Physical Requirements

Be able to stand all day

Use small tools such as tweezers

Have good eyesight for polarity

Lift up to 25lb.