JBC Jobs (14)

Title : Customer Service Manager

Company : Luxury DTC Brand

Location : Los Angeles, California

Responsibilities :

• Own the customer experience and inquiries across channels : email, chat, social, DM, Google Business / Yelp.
• Achieve target NPS score and offer a best-in-class experience to every customer.
• Create and execute the best strategies and techniques to increase rate of repeat purchases.
• Partner closely with e-commerce, operations, production, marketing / loyalty, brand, ecommerce.
• Grow, train, and nurture a global customer experience team, establish best practices through consistent online training.
• Contribute to the creation of an integrated data-centric platform to analyze the customer journey and make strategic decisions to improve the customer journey, improve engagement, increase conversion, and minimize returns / cancellations.
• Communicate customer feedback to the appropriate teams.
• Define, manage, and report customer success metrics on a weekly basis.
• Support and improve VIP outreach to create an extra personalized experience.
• Think creatively about what is necessary to bring a personalized luxury experience as well as implement those positive changes.

Requirements :

• Must have 2-3 years of DTC / ecommerce Customer Service Experience.
• Must have experience managing at least one direct report.
• Understanding of luxury customer and product.
• Strong knowledge of Shopify, Zendesk, Google Analytics, Gorgias, etc.
• Bachelors Degree from an accredited institution.
• Strong critical thinking and strategic mindset.

Salary : $50,000 $65,000

Salary is commensurate with experience and is an estimated range provided by JBC

Job Title : Copywriter

Location : Chicago, IL (5 days on site)

Salary : $70-85k

Our client is a national real estate company that boldly transform spaces, industries, and communities across the country, sparking growth and opportunity at every turn.

Known for developing award-winning commercial spaces for world-class companies such as Google, McDonald’s, WPP, Pinterest, Dyson and Tyson Foods, they are also consistently recognized for innovation in multifamily, life sciences and industrial real estate development.

Their team of more than 185 professionals is responsible for a real estate portfolio exceeding $5 billion, and a development pipeline of more than $20 billion.

Job Summary

Our client is seeking an experienced and talented Copywriter to join the firm’s growing marketing team. This individual will have a passion for storytelling and developing and executing creative results that consistently and clearly communicate their unique voice, positioning and messaging through all brand channels.

As a leader in the real estate space, they are known for creating innovative developments that redefine the standard for excellence.

Together with the marketing and communications team, the Copywriter will be responsible for telling the firm’s story across multiple channels and to multiple audiences as we continue to push the boundaries of what’s possible in real estate development.

Responsibilities

• Maintain and ensure consistent brand voice (internally and externally)
• Write and concept for all channels, including website, email, digital, social, and print
• Own, maintain and ensure consistent brand voice across all channels and in marketing materials
• Develop copy and ideas that reflect and support the company’s strategy
• Lead copy development and bring creative campaigns to life across owned channels
• Collaborate with internal creative members and work with external agencies to create fully integrated campaigns
• Audit and enhance existing channel copy for consistency and cross-channel alignment
• Work cross-functionally and collaboratively with key stakeholders
• Proof and edit marketing collateral including leasing presentations, external communications, press releases and more

Qualifications

• Bachelor’s degree in journalism or a related field
• 3+ years of work experience as a copywriter in real estate, finance, or banking
• Exceptional communications, writing, editorial and research skills
• Ability to tell stories and to craft clear, credible copy in a variety of mediums
• Understanding of SEO best practices
• Strong time management and organizational skills, with an affinity for working in a fast-paced environment

Compensation

Market competitive salary as well as a performance-based incentive

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Candidates must have background / experience in ARTS AND / OR MUSEUMS!

Job Title : Temp to Perm Brand Ambassador

Start : ASAP

Duration : Temp to Perm

Location : NYC

Hourly Rate : $20-25 / hour

FT Hours

Job Description :

Ambassadors connect daily with clients, building brand desirability through unique face-to-face interactions and inspiring storytelling.

Ambassadors greet and welcome clients and hold the critical position of embodying the brand through every client interaction.

Responsibilities :

• Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience that positively impacts both service and sales.
• Provide support for client appointments, including hospitality support, ensuring guests have a seamless and memorable experience.
• Make a positive first impression by checking in guests for appointments and special events.
• Attend to the needs of internal and external clients while greeting and directing clients throughout the store
• Communicate with management any potential service issues in a timely manner.
• Share client interactions and impressions of the brand with management.
• Foster collaboration and works best in a team environment.
• Support Company Initiatives and demonstrate agility when it comes to change
• Conduct guided tours of the store, galleries, exhibitions, and activations, showcasing brands rich history and luxury offerings
• Consistently deliver a knowledgeable and curated experience for every client.
• Accurately manage floor waiting lists and execute efficiencies and best practices to better support in-store experience.
• Create positive first & final impressions by greeting at the main entrance.
• Manage and coordinate the elevator experience, including greeting guests at the elevator, providing wayfinding and information support, and coordinating elevator traffic during peak periods.

Ensures proper elevator operation, communicating with the appropriate team members to coordinate appointments and walk-in traffic.

• Serve as gracious and informative hosts inside the elevators to ensure client journeys are seamless. Operate main elevators daily and provide private elevator service for VIP clients and special events.
• Support in hosting role for special events and VIP functions, ensuring guests receive the highest level of service.
• Support the hospitality team to enhance the client experience through swift coordination and provide amenities.
• Support the Back of House team as needed to ensure Clients and Client Advisors receive their merchandise in a timely fashion.

Qualifications :

• Minimum of 1 year of retail, or luxury retail store experience or relevant client-related experience (e.g., hospitality, museum / art gallery, etc.).
• Strong brand and product knowledge.
• Strong interpersonal and relationship building.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Thoughtful, curious, optimistic outlook.
• Must have authorization to work in the United States
• A college / university degree with a fine or performing arts focus.
• Previous experiences in a luxury fast paced environment.
• Experience giving tours or public speaking engagements.
• The ability to speak multiple languages.

Title : Social Media Coordinator

Location : Los Angeles, CA (hybrid on-site)

Company : Contemporary women's denim

Salary : 55,000-65,000

Salary is commensurate with experience and is an estimated range provided by JBC.*

Responsibilities :

• Create and maintain weekly content calendars with strong focus on TikTok video content-Own influencer outreach and communication
• Support Social Media Manager in development of reports on KPIs
• Oversee community management

Qualifications :

• 2 Years relevant social media experience, preferably in fashion industry.
• Strong understanding of video content; specifically TikTok
• Video editing skills

Job Title : Art Director (mid-level)

Company : Agency

Location : New York, New York (Hybrid. Remote options not available)

Duration : Permanent

Pay rate : $80-95k

Our client, a high-end luxury advertising and branding agency, is in search of a mid-level Art Director with hands-on design skills.

This is a hybrid role, sitting on-site in Manhattan 2-3 days / week.

This is a nimble creative team that produces exquisite work, but is humble enough to roll up its sleeves and do what it takes to execute.

Responsibilities :

• Concept, execute, and contribute on-set to 360 campaign work
• Work across all mediums including print, digital, social, video, OOH, and experiential; there are also opportunities to work on packaging, should that be of interest

Requirements :

• 2+ years of experience concepting and designing ads for high-end luxury brands
• Hands-on proficiency in Adobe Creative Suite
• Ability to work in a fast-paced, high-volume environment
• An exceptional creative eye with a high level of taste
• While not required, skills like animation, coding, or illustration would be a plus

Title : Senior Key Account Manager

Company Description : Beauty globally successful brands

Salary : $120k $125k + bonus + outstanding benefits

Location : New York, New York (office is on Broadway)

Working Model : Hybrid 3x / week in-office

Job Summary

Key team member of the Amazon team will be fundamental in the expansion of the Amazon business. In this role, the candidate will be tasked with supporting the Director of eCommerce with all aspect of the day-to-day Amazon business.

Including the expansion to other North America markets.

Principal Accountabilities

• Responsible for brand specific Go-To-Market strategy
• Launch new brands on Amazon Premium Beauty
• Manage Amazon Advertising strategy with Amazon Ads
• Manage budget and own P&L
• Supervise the chargebacks on a monthly basis and coordinate with our agency and warehouse to rectify
• Lead the strategic media strategy by brand and communicate efficiently to agencies
• Onboard new agencies and tools to help accelerate the business
• Adhere to ambitious acceleration targets
• Track Net Sales and all steps of order processing, up to final shipment
• Oversee product (ASIN) creation by aligning with different departments within the company
• Monitor stock issues and transfer requests
• Send weekly recap of Sell-thru and account status
• Ability to work inter-departmentally for deal shaping and creative solutions.
• Resolve customer service inquires, by coordinating with the R&I, Brand, and SCM Teams
• Maintain an suitable, professional, and amicable relationship with all Amazon team members and Agency representatives
• Organize elements of data being received by the Amazon and agencies and relay it internally
• Conduct competitive research and analysis of beauty brands and trends within the market
• Communicate on a daily basis with Amazon team to problem-solve
• Create reporting and relevant internal and external presentations

Candidate qualifications

• 5+ years of experience of eCommerce and / or Amazon account management
• Proficient in Microsoft Excel, PowerPoint
• Required Vendor Central experience
• Experience developing go to market strategy
• Experience with Amazon Ads
• Experience managing budgets

Title : Digital Marketing Manager

Location : West Loop, Chicago onsite 5 days a week

Company : Real Estate

Salary : $75-95K Salary is commensurate with experience and is an estimated range provided by JBC

Our client is looking for a Digital Marketing Manager who will be responsible for telling the firm’s story across multiple channels and to multiple audiences.

Responsibilities

• Develop and execute on email strategy with the support of the team
• Develop proper tracking and reporting for email marketing; drive email database growth
• Develop and execute a firm wide, results-driven organic and paid social media strategy
• Collaborate with marketing & communications team to create a social media calendar
• Create engaging content for all social media platforms (Facebook, Twitter, Instagram & LinkedIn)
• Interact with social community, respond to messages, inquiries, and comments
• Drive audience growth and engagement across all platforms
• Play a key role in the development of paid social media campaigns
• Maintain consistent brand messaging throughout all platforms
• Use reporting & analytics tools to monitor digital platforms successes and challenges
• Suggest new digital platforms and tools

Qualifications

• Bachelor’s degree in marketing or a related field
• 5-7 years of social media marketing & content development experience
• Direct experience using social media management tools
• Experience in Adobe Creative Cloud or other digital media editing tools
• Ability to occasionally work after normal business hours to attend and capture content at special events and brand activations

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Title : Bookkeeper

Company : Luxury Fashion Company

Duration : Full time, Perm

Location : Remote, office based in NYC

Compensation : $80k-90k

Salary is commensurate with experience and is an estimated range provided by JBC.

Responsibilities : Looking for an experienced bookkeeper with a strong understanding of the fashion industry who has a knowledge of wholesale, factors and working with a small business.

Will communicate daily with team and accountant

Will reconcile bank accounts, credit cards, assist with new hire onboarding and paperwork, tax forms, IRS notices, etc.

Requirements :

5+ years’ experience

Experience with factors, aging reports, knowing what needs to be reconciled customer own factor

Knowledge of ADP required

Knowledge of TaxJar (retail sales + websites) is preferred

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Title : Freelance Senior Graphic Designer

Start : ASAP

Duration : Temp to perm

Location : NYC

Hourly Rate : $40 / hr- $50 / hr Hourly rate is commensurate with experience and is an estimated range provided by JBC

Hours : Fulltime

BEAUTY EXPERIECNE REQUIRED

Job Description :

• Overseeing Innisfree rebranding for United States
• Working on 360 assets digital, web, homepages, social, paid ads, print, marketing collateral
• Looking for senior / manager level candidate ideally
• Manage 1 graphic designer
• Report into Art Director
• Must have beauty, skincare, or fragrance experience
• Prior experience working with global international teams
• 5-7 years experience in graphic / digital design setting
• Strong Photoshop, Illustrator, InDesign, After Effects experience

Title : Logistics Specialist

Location : New York, NY Fulltime Onsite

Company : Apparel

Salary : 65-75k *Salary rate is commensurate with experience and is an estimated range provided by JBC.

Responsibilities :

• Manage and fully own the complete order process from start to finish
• Track and trace all active orders for on time accurate shipments
• Liaison between Corporate and 3PL warehouses
• Analyze account orders against inventory stock levels & movement of inventory to meet customer’s sales orders shipments
• Prepare shipping documents
• Communicate with customers and other departments regarding order process : pricing discrepancies, credit issues, back orders, low inventory, shipping methods, etc.
• Flexible to prepare cross functional duties
• Both inbound & outbound experience; experience with routing guides

Candidate Requirements :

• Must have wholesale apparel experience
• 2+ years of wholesale account / logistics coordinator experience
• Strong organizational skills, multi task
• Proficient in Excel, knowledge of A2000 a plus
• Highly organized and detail-oriented individual
• Team player who works well under pressure

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Client : High-End Men's and Women's Fashion Brand

Job Title : Assistant Merchandiser

Start : ASAP

End : Ongoing

Location : New York, New York

Hours : Full time

Pay : 23 / hr 30 / hr *Hourly rate is commensurate with experience and is an estimated range provided by JBC.

RESPONSIBILITIES :

• Business Recapping and Sales Analysis
• Product Knowledge Support and Communication
• Buying / Assortment Planning
• Responding to Store Inquiries and Opportunities

REQUIREMENTS :

• 1-3 years of Merchandising experience
• High proficiency in Excel, required
• Ability to multitask in a fast paced environment
• High level of attention to details
• Good communication skills

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Job Title : Temp Visual Merchandiser

Start : ASAP

Duration : 4 months

Location : New York, NY

will be required to travel to local stores

Full Time Hours

Pay range : $30 35 / hr

Responsibilities / Qualifications :

• Very familiar with a retail visual merchandising environment (in-store, hands on, visual merchandising support)
• Refined expertise in mannequin styling
• Confidence in making visual decisions with / without direction
• Great communication skills
• Ability to travel to local stores
• Knowledge in the programs below Required : Adobe InDesign, Photoshop, all Microsoft Office (Word, Excel, PowerPoint)Plus : SketchUp, Visual Retailing

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