Customer Service
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Remote Available after in-house training
Laptop available for remote work
Paid Holidays
Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Work Schedule
Holidays Off
Career Development & Growth
Tuition Reimbursement
Hands On Training
Responsibilities
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
Requirement
- A Property & Casualty license is preferred but will train good individual.
- Must be highly self-motivated.
- Professional phone etiquette.
- Career minded vision.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.