JAMS Jobs (2)

Overview

JAMS is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Provides case management services and administrative support to panelists (judges and attorneys) and professional service and support to clients.

Implements the effectiveness and best practices of Case Management.

Responsibilities

What you will do

• Collaborates with the panelists to develop and administer their ADR practice.
• Maintains client relations, supports business development, and manages case files.
• Partners with panelists to ensure follow-up on closed cases to determine client satisfaction and future business opportunities.
• Coordinates and re-schedulings hearings or conference calls and pre-hearing preparation calls to ensure client needs are met.
• Communicates and meets with the local manager to discuss case issues.

Qualifications

Qualifications

• Bachelor's Degree in Business, Operations, Management, or related field. Preferred
• 2-4 years of working in legal case management. Required
• 2-4 years of working in legal and client service role. Plus
• Computer literate (Required proficiency)

Internal Canddidate Requirments

• 1-3 years For internal candidates, proven ability as a Case Coordinator, or similar position. Required
• Proficiency in all ADR processes and procedures. (Required proficiency)
• Knowledge of panelists’ practice preferences in the local Resolution Center (RC). (Required proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)

JAMS Values : Taking Care of Our People

Many organizations might communicate various reasons for offering a comprehensive benefit package. Those reasons can range from attracting prospective candidates, to retaining good employees, to sustaining a healthy workforce, positively affecting employee morale, to boosting productivity, and everything in between.

These are all good reasons, but the reason JAMS provides a substantive benefits offering is we value and care about our associates.

It’s just the right thing to do. We take care of our employees because they take care of our company.

JAMS Values Healthcare

Coverage is offered the first day of the month, following 30 days of employment

• Medical (including a Health Spending Account option)
• Telemedicine (including mental health)
• Dental & Vision
• Flex Plan
• Life & Disability
• 401k Retirement Plan (with an employer match)
• Transparency in Coverage - Machine Readable Files

JAMS Values Work-Life Balance

Paid Time Off and Holidays JAMS offers a generous PTO program in addition to 10 fixed holidays

JAMS Values Flexibility

At this time, JAMS is able to offer hybrid remote work arrangements for many roles within the company

JAMS Values Wellness

• Wellness benefit annual subsidy
• EAP - Employee Assistance Program

JAMS Values Incentives

• Annual bonus plan
• Anniversary milestone service bonuses
• Associate referral bonus for referring others who are hired at JAMS and perform well

JAMS Values Professional Development

• Education reimbursement
• Access to JAMS Talent Development and JAMS Institute training
• Access to external training programs

JAMS Values Service

• Service Awards : JAMS offers an annual award (anniversary day off each year) and gift, plus bonus recognition for milestone years
• We are proud to have many associates who have surpassed the 5, 10, 15, 20, 25 and 30-year marks

Overview

JAMS is committed to diversity and inclusion.

A Brief Overview

Provides case management services and administrative support to panelists (judges and attorneys) and professional service and support to clients.

Implements the effectiveness and best practices of Case Management.

Responsibilities

What you will do

• Collaborates with the panelists to develop and administer their ADR practice.
• Maintains client relations, supports business development, and manages case files.
• Partners with panelists to ensure follow-up on closed cases to determine client satisfaction and future business opportunities.
• Coordinates and re-schedulings hearings or conference calls and pre-hearing preparation calls to ensure client needs are met.
• Communicates and meets with the local manager to discuss case issues.

Qualifications

Qualifications

• Bachelor's Degree in Business, Operations, Management, or related field. Preferred
• 2-4 years of working in legal case management. Required
• 2-4 years of working in legal and client service role. Plus
• Computer literate (Required proficiency)

Internal Canddidate Requirments

• 1-3 years For internal candidates, proven ability as a Case Coordinator, or similar position. Required
• Proficiency in all ADR processes and procedures. (Required proficiency)
• Knowledge of panelists’ practice preferences in the local Resolution Center (RC). (Required proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)

JAMS Values : Taking Care of Our People

Many organizations might communicate various reasons for offering a comprehensive benefit package. Those reasons can range from attracting prospective candidates, to retaining good employees, to sustaining a healthy workforce, positively affecting employee morale, to boosting productivity, and everything in between.

These are all good reasons, but the reason JAMS provides a substantive benefits offering is we value and care about our associates.

It’s just the right thing to do. We take care of our employees because they take care of our company.

JAMS Values Healthcare

Coverage is offered the first day of the month, following 30 days of employment

• Medical (including a Health Spending Account option)
• Telemedicine (including mental health)
• Dental & Vision
• Flex Plan
• Life & Disability
• 401k Retirement Plan (with an employer match)
• Transparency in Coverage - Machine Readable Files

JAMS Values Work-Life Balance

Paid Time Off and Holidays JAMS offers a generous PTO program in addition to 10 fixed holidays

JAMS Values Flexibility

At this time, JAMS is able to offer hybrid remote work arrangements for many roles within the company

JAMS Values Wellness

• Wellness benefit annual subsidy
• EAP - Employee Assistance Program

JAMS Values Incentives

• Annual bonus plan
• Anniversary milestone service bonuses
• Associate referral bonus for referring others who are hired at JAMS and perform well

JAMS Values Professional Development

• Education reimbursement
• Access to JAMS Talent Development and JAMS Institute training
• Access to external training programs

JAMS Values Service

• Service Awards : JAMS offers an annual award (anniversary day off each year) and gift, plus bonus recognition for milestone years
• We are proud to have many associates who have surpassed the 5, 10, 15, 20, 25 and 30-year marks