IVR Technologies Inc Jobs (1)

DUTIES and amp; RESPONSIBILITY :

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements :

Minimum 2 years customer service experience

Excellent customer service and listening skills with a genuine passion for helping others

Strong technical and problem solving abilities

Excellent communication and telephone skills

Strong computer skills including MS Office (Outlook, Word, and Excel).