Host
Description
JOB SUMMARY
A Host’s duties primarily focus on ensuring that guests have a positive experience as soon as they walk through the door.
Responsibilities include answering the phone, making reservations, greeting and seating guests, and answering questions about menu items and other general inquiries.
Other specific hosting duties may include assisting management with administrative tasks and setting tables for guests.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to :
- Warmly and graciously greet all guests upon arrival and explain our restaurant concept
- Seat parties based on guest preferences and balance customer flow in server sections
- Upon seating, offer guests a menu and inform them of their server’s name
- When immediate seating is limited, record guest names and the number of people in the party
- Provide guests with estimated waiting time and always maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
- Accommodate special seating requests for guests whenever possible
- Maintain the cleanliness and organization of the host stand
- Inspect table for proper presentation and completeness
- Clean menus of food and stains
- When possible, open the front door for guests entering or leaving the restaurant
- Relay guest comments or suggestions to the restaurant manager on duty
- Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
- Create a welcoming environment for guests by greeting them, thanking them, and saying good-bye
- Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
- Embody and deliver on exceptional service and hospitality
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function at a high level. Furthermore, the individual must be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor and have a strong work ethic.
Must have a flexible schedule, available to work daytime, evening and / or weekend shifts. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Ability to provide verification of legal right to work in the United States. Must be eighteen (18) years of age or older.
EDUCATION and / or EXPERIENCE
2 years of previous and relevant experience in a high-end, high-volume restaurant.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, training materials, and procedure manuals.
Ability to communicate effectively with co-workers and guests.
MATHEMATICAL SKILLS
Ability to perform basic mathematical functions as relates to the essential functions of the job.
REASONING ABILITY
Ability to carry out detailed and specific written and / or oral instructions. Ability to problem solve in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
It is the employee's responsibility to secure and maintain current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies, including a valid Food Handler Card and a valid Alcohol Awareness Training Certificate. Must have upon hire.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.
Hands and fingers are used to handle food, beverages and / or equipment. The employee is frequently required to stoop, kneel, or crouch.
The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.