Industrial Air Centers Inc. Jobs (1)

The Service Manager directs and coordinates all activities of all technicans and service support personnel. Develops and maintains effective Service Department porcesses to ensure internal and external customer satisfaction.

• Oversees branch service support staff and technicians
• Oversees training and cross-training
• Creates technicians work schedules
• Directs and assists in the daily performance of customer service and technican support. Fields complaints and questions regarding customer service issues.
• Interacts with dispatch personnel and warranty administrators to resolve customer disputes.
• Consults with the Parts Department and Warehouse personnel to verify availability of parts.
• Verifies all billing is processed immediately and accurately.
• Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.

Works with technicians to increase efficiency and customer satisfaction.

• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
• Ask and recommend additional work from new and existing customers.

Other duties :

• Conducts meetings and maintains a consistant system of communcation for personnel, and store mangement.
• Conducts annual personnel evaluations
• Additonal duties as assigned.

PI223568785