ICU Medical Jobs (5)

Job Title

Technical Support Specialist II

Position Summary

The Technical Support Specialist II provides in-depth and complex client support for ICU Medical customers. This role will work across functionally across many areas of ICU Medical and ICU Medical’s clients to attack the most complex issues that affect a broad base of customers.

This role is critical to the attainment of the key performance indicators as well as compliance of call center operations.

Essential Duties & Responsibilities

• Provides technical and operational direction to health care professionals responsible for the repair and analysis of ICU Medical’s products, including troubleshooting non-functional systems to ensure continuity of service.
• Identifies, documents, investigates, and resolves the organization’s most complex on-market product issues. These issues frequently affect multiple customers and require cross functional support and / or additional research and reporting to resolve the problem.
• Position will document these complex issues and solutions in a support tracking system which includes a knowledge base module to enable streamlined handling by Client Solution Specialists thus reducing the service impact of these complex incidents over time.
• Consistently and without fail models the highest levels of support professionalism and be an example to the rest of the Client Solution team.

This includes strong customer facing skills specifically communication, presentation, writing and dealing with difficult customers / situations.

Analyze complex applications and user problems; evaluate and suggest alternative solutions.

Knowledge, Skills & Qualifications

• Verbal and written skills are critical to the effectiveness of the individual.
• Strong analytical and problem-solving skills.
• Excellent collaboration skills and able to work in a team environment.
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.
• Business degree augments product knowledge and work experience that allows individual more opportunities within the position and beyond.
• Excellent communication and presentation skills including the ability to present to senior management.

Education and Experience

• High School Diploma or GED.
• Associate Degree preferred.
• Experience with working in a Customer Call Center environment.
• 5+ years of Biomedical Equipment service and repair.
• Experience in at least two of the following key areas below is necessary to meet the objectives of the position :

Biomedical Devices 5+ years

Smart Pump Software / Reports 3-5 Years

Clinical Device Handling 3-5 Years

Minimum Qualifications

Must be at least 18 years of age

Travel Requirements

Typically requires travel less than 5% of the time.

Physical Requirements and Work Environment

• Work is performed in a general office working environment.
• Must be able to sit for extended periods of time.
• Visual and manual dexterity skills required due to prolonged use of computers.

Position Summary

Ideal candidate resides in WA, OR, n. CA, ID, MT, AK

The Vascular Access Sales Specialist is responsible for building and maintaining ICU Medical’s Vascular Access & Blood Collection business in a given territory.

The Vascular Access Sales Specialist is responsible for establishing and developing relationships with key decision makers that are critical to preserving the existing base of business while evolving future business opportunities for ICU Medical.

The position is focused on increasing territory level profitability and expanding the current customer base by selling ICU Medical products and extending relationships into new areas with new customers.

The Vascular Access Sales Specialist also provides post sales implementation support on an ongoing basis to ensure ICU Medical customers are maintaining an overall positive experience.

Essential Duties & Responsibilities

• Territory Revenue Objectives The Vascular Access Sales Specialist will align with the Regional Sales Manager and coordinate daily activities to meet and exceed the annual territory Vascular Access and Blood Collection revenue objectives.
• Master presentation skills and command technical knowledge of the ICU family of products and how they relate to industry guidelines FDA, CDC, SHEA, INS, APIC, VACC, AVA, ONS, ASHP, etc.
• Be able to effectively communicate professionally with Clinicians around how industry guidelines intersect with ICU Medical product portfolios and drive better clinical outcomes.
• Clearly understand the strengths and weaknesses of competing products in the market and how to position ICU Medical’s offerings against them clinically and technically.
• Know the top 50 assigned customer base in the given territory, contracts, pumps, solutions, distribution models, etc.
• Be able to conduct product trials and implementation of all ICU products in the Vascular Access and Blood Collection product portfolio.
• Know your market and the clinicians in the market through local AVA, INS, VACC, APIC, ONS and other local chapters.
• Clearly communicate with Regional Sales Managers, Marketing and Operations Teams on product performance in order to drive better organizational performance on an ongoing basis.
• Meet and exceed all agreed upon annual ICU Medical organizational performance objectives for Vascular Access Sales Specialist role.
• Work on special projects as they arise and are assigned.
• Work occasionally during weekends / nights, when necessary.

Knowledge & Skills

• Self-motivated, energetic, professional, and able to perform job duties with minimal supervision
• Excellent verbal and written communication skills, and strong presentation skills
• Strong organization skills and able to multitask
• Computer literate and proficient in Excel, Word, and Outlook

Minimum Qualifications, Education & Experience

• Must be at least 21 years of age
• Bachelor’s degree from an accredited college or university is required
• Minimum 5 years of medical device sales experience.
• Vascular Access, blood collection and or infusion therapy products are preferred background.
• Proven track record of making quota / growth in territory, development of existing customer relationships with Supply Chain.
• Position requires active and current compliance with all credentialing requirements, including COVID-19 vaccination, to perform the essential function of your role at customer locations.

Work Environment

• This job is a field based role.
• Work may be performed in a home office using standard office equipment, as well as on-site at customer locations.
• While performing the duties of this job, the employee may be required to sit, stand and walk for long periods of time;

depending on the needs of a customer.

• As part of the scope of employment, the employee must hold a valid driver’s license as well as comply and meet the requirements set forth in the Authorized Driver Policy to drive on behalf of the company.
• Typically requires travel more than 50% of the time

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

Job Title

Warehouse Manager

FLSA Status

Exempt

Position Summary

Responsible for direction of all plant warehousing and distribution functions including raw material and spare part receipt, storage, timely movement and issue of raw materials for plant production, palletizer operations, outbound shipping of sub-assemblies, storage and distribution of finished goods and spare parts to customers, distribution centers, and validation of inventory control systems.

Essential Duties & Responsibilities

• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Controls inventory levels by conducting physical counts; reconciling with data storage system.
• Manage operation to ensure accurate inventory transactions and proper documentation of transactions.
• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results
• Manage operation in accordance with all regulatory guidelines to ensure warehousing operations are in compliance and follow procedures consistent with the production of quality products.

Ensure all material is stored and shipped in accordance with applicable guidelines. Assure manufacturing is not interrupted due to material inventory issues.

• Train and mentor other supervisors in the warehouse.
• Develop and implement Standard Work Instructions for all warehouse work areas.
• Lead special projects, and drive improvement in the warehouse
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
• Promote workplace safety and employee wellbeing.
• Manage department budgets
• Maintaining documentation and keeping accurate records of warehouse activities
• Work on special projects as they arise
• Coordinate activities to ensure departmental compliance to all Federal, State, Local and Company regulatory requirements.

These elements include FDA, EPA, OSHA, ISO, EEOC and Company policies relative to the manufacture of product, lot control requirements, documentation requirements, housekeeping, preventative maintenance, calibration, associate training, and safety (equipment, associate and material).

Knowledge & Skills

Demonstrated leadership qualities. Must be proficient in written and oral communications. Must possess effective organizational and interpersonal skills.

Need solid understanding of Lean Manufacturing principles, and experience implementing 5S and Standard Work. Experience in Kaizen principle execution.

• Self-motivated and ability to work independently
• Excellent understanding of warehouse management procedures.
• Proficient knowledge of inventory and inventory control
• Outstanding leadership, organizational, multitasking and problem-solving skills.
• Strong people skills

Minimum Qualifications, Education & Experience

• Bachelor's degree from an accredited college or university is required.
• Master's degree is preferred
• 5 years supervisory and computerized inventory system experience required
• APICs certification or similar is also preferred
• Must be 18 years of age

Work Environment

• Work is performed in a warehouse / distribution center environment.
• While performing the duties of this job, the employee may be required to sit or stand for long periods of time, depending on the task
• Must be able to occasionally move and lift objects of up to 50 lbs
• Typically requires travel less than 5% of the time

ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Title

Warehouse Specialist

FLSA Status

Non-Exempt

Shift

Monday Friday days

Position Summary

The Material Handler supports Production by moving, transferring and pulling orders needed to support Service and Repair.

The Material Handler performs inventory transactions in Oracle and delivers products to production to complete work orders.

Essential Duties & Responsibilities

• Stage Materials in designated areas and maintain organization of the materials
• Maintain clean work environment at all times while performing Material Handler Duties
• Operate Forklift, Walkie Rider, Order selector or pallet jack as needed to provide materials to Production areas
• Pick and pull materials from the warehouse or Kanban areas while performing Oracle transactions
• Verify, Stock returns from production back to warehouse or Kanban locations
• When pulling for any location verify that Part, Lot, QTY and location are correct
• Move finished goods from staging hall to warehouse to ensure area is clear
• Perform label control to ensure that all information is correct
• Reconcile work orders and ensure correct materials are issued and all transaction has been performed
• Perform Daily Cycle counts
• Follow all Safety regulations and procedures
• Perform shift tasks as required
• Pull and Transact Move Orders
• Pull and transact Material Requests
• Fix oracle errors as needed

Knowledge, Skills & Qualifications

• Must be able to read, write, perform basic calculations, and navigate through complex computer programs accurately
• Must have good oral and written skills and able to work with minimum supervision
• Must have open availability and able to work 12 Hour rotating schedule if needed
• Must be able to work in a fast paced environment
• Forklift experience is required
• Oracle experience preferred
• Proficient with Microsoft Office (Outlook, Excel, Word)

Education and Experience

• High School diploma or GED equivalent
• 1 year Warehouse experience or Material Handling

Minimum Qualifications

Must be 18 years of age

Travel Requirements

Typically requires travel less than 5% of the time

Physical Requirements and Work Environment

• While performing the duties of this job, the employee may be required to sit stand or kneel for long periods of time.
• Must be able to use computer or touch screen to enter work order data
• Must be able to occasionally move and lift objects of up to 80 lbs
• Must be able to work around automated robots and heavy equipment

ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

FLSA Status : Non-Exempt

Position Summary :

Performs any one or combination of production line and material handling in manufacturing. Responsible for achieving production standards in manual operations and / or while operating equipment requiring average mechanical skills and aptitude.

Responsible for achieving standard production rates, following safety, compliance, and company policies and practices. Responsible for accurate and timely documentation of work in batch records, log books and other official documents.

Essential Duties & Responsibilities :

Inspect components, materials, documents and final products either as inherent part of the production process or off line.

Performs activities specified in batch record and SOP's. Sample and evaluate product per defined methods, recognizes action levels and notifies area specialist and supervisor if out of limits.

• Perform and document lot changes, line clearances, production processes and cleaning operations.
• Identify non-conforming product (rejects).
• Achieve established labor standards for the respective tasks.
• Provide information and feedback on commodity and process issues. Ensures quality products are delivered to subsequent processes.
• Work in a team environment to coordinate activities, solve problems and effectively communicate. Adapt to changes in a constructive manner.

Participation in area improvements, cost reductions, and meetings. Provide information and feedback on commodity and process issues.

Ensures quality products are delivered to subsequent processes.

• Adhere to cGMP guidelines, SOP's and plant policies / rules.
• All other duties as deemed necessary by supervisor or manager.
• Able to evaluate process, product and equipment performance based on prescribed procedures.
• Work with team members to reach consensus to optimize quality, cost, compliance, customer service and safety.
• Perform other related duties as assigned or required, to include working in the outside elements for material disposition.

Knowledge, Skills & Qualifications :

• Ability to read, write, understand and communicate in English.
• Must accurately follow both verbal and written instructions.
• Ability to perform and document basic mathematical calculations, (e.g. add, subtract, multiply, divide, work with fractions, decimals and percentages).
• Ability to perform minor mechanical adjustments, clear jams, evaluate product within specified limits and troubleshoot equipment.
• Must be able to pass the GMP test and obtain area certifications.

Education and Experience :

High School education or equivalent required.

Minimum Qualifications :

Must be at least 18 years of age

Travel Requirements :

Typically requires travel less than 5% of the time

Physical Requirements and Work Environment :

• Varying levels of physical activity based on specific assignment.
• Must wear hearing protection, safety shoes, prescription glasses (if prescribed), and any / all personal protective equipment (PPE) required to perform jobs in assigned areas.
• May be required to work outside and its elements, to assist with material disposition.
• Must be able to lift up to 35 lbs. unassisted and up to 75 lbs. assisted.

ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.