IBC Bank Jobs (2)

Job Summary

Answer incoming switchboard calls from the public / customers and route them as requested. Be able to adapt easily to a changing work environment.

Utilize troubleshooting and decision making skills to resolve questions. Take on corporate assignments as assigned.

Job Description :

ESSENTIAL JOB FUNCTIONS

Direct calls to the proper destination

Answer 46 calls per staffed hour

Provide World Class service by earning 95% or better on QA scores

Attend the number of hours per day to work as determined by management

Provide basic information to callers regarding operating hours

Identify risk and suspicious activity for escalation

Participate in bank initiative and accept duties as assigned

Educated on standard use of office equipment

Respond to any system anomalies and report to management

SKILLS

Active listening

Reading comprehension

Service orientation

Time management

Writing

System evaluation

EDUCATION & EXPERIENCE

High School diploma or GED

Familiar with phone etiquette practices and basic navigation on the IBC portal. Basic knowledge of Bank operations.

6 months in an office environment with some receptionist experience desired.

Active listening skills and basic problem solving ability. Able to function in a fast paced, performance based environment.

Spanish speaker preferred.

Benefits Overview

IBC Bank offers a comprehensive benefits program to all full-time employees. Many of our benefits are also available for our part-time employees.

See below for a brief description of the benefits that would be available to you as an IBC Bank employee. Many of the benefits are also available to your dependents.

Medical Coverage

We offer employer paid medical benefits to all of our full-time employees. This coverage includes medical and prescription coverage.

As an option, full-time employees can add their dependents to the program and have their cost deducted pre-tax from their paycheck.

Eligibility : After initial probation period.

Dental Coverage

This is an optional benefit offered to all full-time and part-time employees. The plan includes various levels of coverage from single member to family plans.

Eligibility : After initial probation period.

Basic Life Insurance

All full-time employees are eligible for an employer paid life insurance plan.

Eligibility : After initial probation period.

Supplemental Life Insurance

This is an optional program offered to all full-time and part-time employees. This is paid by the employee and can be deducted from paycheck on a post-tax basis

Eligibility : After initial probation period.

Disability Insurance

This is an optional insurance plan offered to full-time and part-time employees. This can be deducted from an employee's paycheck on a post-tax basis.

Eligibility : After initial probation period.

Medical Spending Account

This is an optional benefit that allows employees to set aside up to $2,650 per year for out-of-pocket health care expenses through a pre-tax payroll deduction

Eligibility : After initial probation period.

Child Care Spending Account

This is an optional benefit that allow employees to set aside up to $5000 per year for childcare expenses through a pre-tax payroll deduction.

Eligibility : After initial probation period.

401K

The 401K savings program allows employees to save between 1-15% of their annual income in the bank's 401K plan.

Eligibility : Eligible after first day of the year following employment date.

Profit Sharing

Contingent on the bank's profitability, employees are given contributions based on their pay and years of service.

Eligibility : Eligible after first day of the year following employment date.

Tuition Assistance Program

Offered to full-time and part-time employees attending an accredited institution of higher learning. This program offers reimbursement for tuition for courses related to the financial banking industry.

Eligibility : After six months of employment.

Computer Assistance Purchase Program

All employees are offered the opportunity to purchase a computer through this program. The cost will be payroll deducted from their paycheck.

Eligibility : After one year of employment.

Vacation

Vacation is offered to all full-time and part-time employees who work more than 20 hours per week.

Eligibility : Depending on hire date, after initial probation.

Sick Leave

Sick Leave accumulates on a monthly basis at a rate of one day per month worked for full-time employees.

Eligibility : After initial probation period.

Job Summary

Supports Account Executive team on essential functions supporting clients' service needs to the agency's quality and service standards.

This position includes training to become a full Account Executive.

Job Description :

ESSENTIAL JOB FUNCTIONS

Primary Responsibilities :

• Support Account Executive with day-to-day service needs for clients
• Support Account Executive with marketing for new and renewal coverages
• Support Account Executive with claim and cancellation activities for client

Detailed duties :

• Process Certificates and Evidences of Property with Account Executive oversight
• Issue Auto ID cards
• Add / Remove Lienholders
• Maintain accurate client data in agency management system (AMS)
• Request / follow up / complete / deliver client change requests from carriers / brokers
• Ensure AMS policy, applications, transactions are updated based on changes
• Prepare / Follow-up on policy cancellations forms
• Notify AE of any cancellations
• Request MVRs as directed
• Quote and issue premium finance notes as directed by Account Executive
• Input data into AMS to create client files and policies
• Complete policy checklists as directed by Account Executive
• Pull endorsements and policies from carrier websites
• Create house / property valuations
• Gather Renewal Supplemental applications as directed by Account Executive

Knowledge, Skills and Abilities :

• Ability to communicate and understand orally and in writing with others to explain complex or abstract issues, receive and interpret complex information and respond appropriately.
• Ability to add, subtract, multiply and divide whole numbers and accurately perform simple calculation involving decimals and fractions

Education :

Prefer high school diploma or equivalent

Benefits Overview

IBC Bank offers a comprehensive benefits program to all full-time employees. Many of our benefits are also available for our part-time employees.

See below for a brief description of the benefits that would be available to you as an IBC Bank employee. Many of the benefits are also available to your dependents.

Medical Coverage

We offer employer paid medical benefits to all of our full-time employees. This coverage includes medical and prescription coverage.

As an option, full-time employees can add their dependents to the program and have their cost deducted pre-tax from their paycheck.

Eligibility : After initial probation period.

Dental Coverage

This is an optional benefit offered to all full-time and part-time employees. The plan includes various levels of coverage from single member to family plans.

Eligibility : After initial probation period.

Basic Life Insurance

All full-time employees are eligible for an employer paid life insurance plan.

Eligibility : After initial probation period.

Supplemental Life Insurance

This is an optional program offered to all full-time and part-time employees. This is paid by the employee and can be deducted from paycheck on a post-tax basis

Eligibility : After initial probation period.

Disability Insurance

This is an optional insurance plan offered to full-time and part-time employees. This can be deducted from an employee's paycheck on a post-tax basis.

Eligibility : After initial probation period.

Medical Spending Account

This is an optional benefit that allows employees to set aside up to $2,650 per year for out-of-pocket health care expenses through a pre-tax payroll deduction

Eligibility : After initial probation period.

Child Care Spending Account

This is an optional benefit that allow employees to set aside up to $5000 per year for childcare expenses through a pre-tax payroll deduction.

Eligibility : After initial probation period.

401K

The 401K savings program allows employees to save between 1-15% of their annual income in the bank's 401K plan.

Eligibility : Eligible after first day of the year following employment date.

Profit Sharing

Contingent on the bank's profitability, employees are given contributions based on their pay and years of service.

Eligibility : Eligible after first day of the year following employment date.

Tuition Assistance Program

Offered to full-time and part-time employees attending an accredited institution of higher learning. This program offers reimbursement for tuition for courses related to the financial banking industry.

Eligibility : After six months of employment.

Computer Assistance Purchase Program

All employees are offered the opportunity to purchase a computer through this program. The cost will be payroll deducted from their paycheck.

Eligibility : After one year of employment.

Vacation

Vacation is offered to all full-time and part-time employees who work more than 20 hours per week.

Eligibility : Depending on hire date, after initial probation.

Sick Leave

Sick Leave accumulates on a monthly basis at a rate of one day per month worked for full-time employees.

Eligibility : After initial probation period.