Hub International Jobs (8)

ABOUT HUB INTERNATIONAL :

HUB International Limited ( HUB ) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

With over 13,000 employees in 475+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU :

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer :

• Competitive salaries and benefits offerings
• Medical / dental / vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work / life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY :

The Account Manager manages a book of insurance business with a high degree of independent discretion, autonomy, and decision-making.

As an Account Manager it is important to provide professional and courteous service to our clients, carrier representatives, Underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Responsible for overall retention of accounts and assigned book of business by partnering closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewals while adhering to HUB’s best practices and standard procedures
• Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals.

Identifies and follows-up on cross-selling opportunities when appropriate

• Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
• Manages, organizes, and conducts client meetings when necessary and appropriately documents conversations with clients and carrier representative.

Ensures the quality and accuracy of data in all HUB computer systems and automated agency management systems and prepares reports for Management as required

• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability and may negotiate with Underwriters and carriers
• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients by attending industry-related continuing education training and courses
• Acts as a consultant and makes appropriate recommendations to clients in response to industry shifts and changes independent of Manager approval
• Acts as liaison between clients and insurance carriers to resolve escalated, complex service issues that require policy interpretation and experience-based judgment to resolve and troubleshoot claims and billing issues
• Travels on company business as required
• Monitors functions performed by junior-level Account Managers and Assistant Account Managers and supports, mentors and trains as necessary
• Performs other duties and projects as assigned

REQUIREMENTS :

Minimum of 3 years of experience and demonstrated proficiency in an Insurance Account Management role in required lines.

Brokerage experience is preferred

• Superior customer service and problem solving skills with the ability to work in a team environment
• Excellent written and verbal English communications skills required
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and willingness to travel on business when required
• Supervisory, project leader, mentor or team leader experience preferred

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS

• High School Diploma or equivalent required; College Degree preferred
• Currently licensed in good standing in required lines and states with all necessary CE credits
• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

PHYSICAL DEMANDS

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Department Account Management & Service

Required Experience : 2-5 years of relevant experience

Required Travel : Up to 25%

Required Education : High school or equivalent

EEOAA Policy

E-Verify Program

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.

ABOUT HUB INTERNATIONAL :

HUB International Limited ( HUB ) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

With over 13,000 employees in 475+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU :

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer :

• Competitive salaries and benefits offerings
• Medical / dental / vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work / life balance because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

We currently have an opportunity for Client Service Assistant to join our Florida Personal Lines team. The selected employee will assist Advisors with the processing of new business and Account Managers with the processing and servicing of all personal lines accounts in accordance with the practices, policies and procedures of the Company.

Specific responsibilities include :

• New Business processing which includes entering information into agency management system, issuing evidences, auto id cards, checking in policies, summary spreadsheets, and policy books
• Process total account rewrites for account managers
• Invoice policies and endorsements
• Processing endorsements
• Provide support as needed to account managers
• Working the communication download log daily
• Maintain department marketing material and internal documents
• Support advisors on marketing campaigns and events
• Back-up receptionist as needed
• Other responsibilities as assigned by the manager

Qualifications :

• Florida 4-40 Customer Service license required; must be willing to obtain 20-44 or 2-20
• Demonstrated oral and written communication skills
• Computer proficiency : Microsoft Office Suite, Outlook, etc.
• Ability to work in a fast-paced environment
• Demonstrated attention to detail
• Strong customer service skills
• Ability to work in a team environment

Department Account Management & Service

Required Experience : 1-2 years of relevant experience

Required Travel : Negligible

Required Education : Associate degree (2-year degree)

EEOAA Policy

E-Verify Program

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.

Digital Marketing Manager

Hub International Texas, Inc.

Austin, TX

Create, oversee PPC and display digital marketing campaigns in Google Ads, Facebook Ads, LinkedIn Ads and Microsoft Ads. Build Pixels, caching, tracking to create retargeting marketing strategies.

Manage, optimize, support and train users for the customer relation management (CRM) system, HubSpot. Setup and maintain the marketing automations and pipelines.

Manage relational databases using SQL to get needed data to drive business and marketing decisions. Manage the content management systems (CMS), WordPress building XML.

Develop landing pages using HTML and CSS and optimize SEO for all pages. Create marketing collateral for the sales teams using Photoshop, Adobe InDesign and Adobe Acrobat.

Build and execute demand generation campaigns to drive qualified leads for sales to hit pipeline targets. Map and Manage content for the buyer’s journey and build valuable content to drive the marketing funnel.

Measure and report the effectiveness of all campaign initiatives and website traffic using data visualization tools such as Tableau, Quicksite, etc.

Command the marketing strategy fundamentals including buyer personas, buying journey, competitive positioning, funnel stages, conversion rates and marketing research concepts.

Must have a Bachelor’s degree in Marketing, Advertising, Business Administration, or a related field. Must also have a Digital Marketing Management diploma.

Must have one (1) year of experience as a Digital Marketing Specialist. Must have one (1) year of experience with HubSpot Marketing Software, Marketing Analytics Tools, Google Ads and Marketing Research Concepts.

Remote work allowed 10-20% of the time.

Department Marketing

Required Experience : 1-2 years of relevant experience

Required Travel : No Travel Required

Required Education : Bachelor's degree (4-year degree)

EEOAA Policy

E-Verify Program

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.

About HUB

HUB International is a top 5 global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

HUB has more than 500 offices across the United States, Canada and Puerto Rico with more than 16,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs.

We are a company dedicated to superior customer service with employees committed to adding value to every client activity.

Purpose of Position :

Supports Employee Benefits Specialist in the marketing, sale, and administration of group products.

Essential Functions :

• Prepare requests for proposal (RFPs). Prepare client proposals for current clients and prospects utilizing word-processing, database, vendor information and spreadsheets.
• Must have working knowledge of all lines of Group Benefits products in order to review and prepare proposals.
• Maintain current and accurate prospect, client, and vendor database and hard files.
• Communicate case status with Producer, Employee Benefit Specialist(s), Account Manager(s), Administrative Assistant(s) and Clients.
• Prepare detailed analysis of bids received.
• Sales and service of Individual Insurance policies
• Assure sold business cases are completed and filed.
• Prepare reports including group prospect, renewal, commissions, products and sales.
• Resolve Client questions and problems in absence of Producer.
• Remain current on new products and marketing concepts. Attend continuing education courses and miscellaneous seminars to obtain and / or maintain Group I license.
• Travel to prospect and client location as required for obtaining signatures, policy / contract delivery and problem resolution.

Experience / Educational Requirements :

• High School Diploma; 2 - 4 years of related college experience preferred.
• Knowledgeable of proposal software packages, group life and health insurance products, formal presentation packages, death benefits, life insurance application processing and policy servicing.
• Group I Life & Health Insurance license required (or obtained within 90 days of employment).

Skill and Quality Requirements :

• Computer and office equipment experience :
• Word-processing Software (Word)
• Spreadsheet (Excel)
• PowerPoint Presentations
• Database (Agency Expert)
• General office equipment including copier, fax, 10-key calculator, binder and phone.
• Good data entry skills : typing 45 wpm.
• Spreadsheet development (simple formulas).
• Proposal software installation and utilization.
• Proposal preparation (utilizing word-processor and / or computerized presentation packages).
• Excellent interpersonal and communication skills (oral, written and presentation) :
• Formal presentation preparation skills.
• Ability to speak with clients with poise, voice control, and confidence, using correct English and well-modulated voice.
• Ability to prepare business letters, memos, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
• Leadership, team and customer service attitude.
• Decision making ability; use independent thinking as needed.
• Must be attentive to detail and produce accurate work.
• Must be dependable and flexible in changing priorities with the ability to handle multiple tasks.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagrammatic form.

Working Conditions :

• Extensive periods of sitting and keyboard / computer work.
• Communicates with individuals over the phone and in person.
• May lift packages weighing up to 20 pounds.

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law.

If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

LI-KP1

Department Marketing

Required Experience : 1-2 years of relevant experience

Required Travel : No Travel Required

Required Education : High school or equivalent

EEOAA Policy

E-Verify Program

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.

ABOUT HUB :

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control.

Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success.

At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development .

Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time.

Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you :

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

POSITION SUMMARY :

In the Benefits Call Center Representative role, the successful candidate will work in a call center environment providing benefits administration and customer support services via telephone and email.

Successful candidate will act as a benefit advocate for our clients and help resolve employee benefit issues, as well as educate our clients on how to better utilize their health and insurance benefit plans by performing the following duties :

• Communicates with employers, employees, and insurance carriers to resolve benefit issues.
• Answers benefits and insurance claims questions and recommends corrective services to address customer complaints.
• Works with team and supervisor to resolve complicated and escalated issues.
• Works with a high volume of emails and calls.
• Provides high quality of work with professional demeanor, technical accuracy and conformity to company policies.
• Prioritizes problems and works through priorities.

Salary :

The expected salary range for this position is $16.63 / hour - $25.00 / hour and will be impacted by factors such as the successful candidate's skills, experience, education and licensing certifications, geographic location, approved salary budget, as well as the specific positions business lines, complexity, scope and level.

HUB International is proud to offer comprehensive benefits and total compensation packages which includes health / dental / vision / life / disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, eligible bonuses and commissions for full-time positions (30 hours or more).

FACTORS FOR SUCCESS :

• 2 years of related customer service experience and / or training in health care or benefits administration; or equivalent education and experience.
• Bachelor’s degree is preferred.
• Benefits administration experience or experience working for an insurance carrier is strongly preferred.
• Strong understanding of benefit plans, provisions and customer service skills is preferred.
• Bilingual in Spanish / English Preferred.
• Ability to read, analyze and interpret health and insurance benefit summaries, explanation of benefits, and summary plan descriptions.
• Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions;

Work well in group problem solving situations; Use reason even when dealing with emotional topics.

Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service;

Respond to requests for service and assistance; Meet commitments.

• Strong ability to multi task and handle a high volume of work.
• Team Work - Supports everyone's efforts to succeed.

Join the HUB team and watch your career take off! Apply today!

Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.

Department Account Management & Service

Required Experience : 1-2 years of relevant experience

Required Travel : No Travel Required

Required Education : High school or equivalent

EEOAA Policy

E-Verify Program

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.

About us :

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees.

As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices.

Our structure enables our teams to maintain their own unique, regional culture.

Our Professional and Executive Risk (ProEx) team is growing, and we are looking for a people person who is passionate about working with customers.

If you like managing your own clients and working with a team, this is the right fit for you. As the Account Manager, you are responsible for servicing and retaining our ProEx clients.

You are also responsible for providing support to Producers and / or AEs in obtaining, maintaining, and expanding business.

In this role, you will :

• Maintain a book of commercial accounts
• Coordinate the processing of new and renewal business
• Work with producers to maintain synergy with HUB International corporate goals, our carrier requirements, and the needs of our clients
• Prepare quotations and prepare new client proposals
• Complete new business applications; upload applications using the appropriate company automation system and see through to policy issue
• Review all new policies for accuracy
• Process endorsements and renewals through communication / interfacing with clients and companies
• Process invoices and credits for agency billed business
• Process cancellations according to procedure manual
• Pursue professional studies and maintain familiarity with trends in the industry and new insurance products
• Improve / refine professional skills through continuing education
• Maintain account files in accordance with established procedures
• Gather underwriting, pricing, and supporting data for preparation of submission
• Generate applicable reports
• Establish and maintain good working relationships with company sales representatives, service centers, and underwriting and claim representatives
• Assist in training other employees

What you offer us :

• Current Property / Casualty Insurance License
• 2-5 years of brokerage experience
• High school diploma required, though college degree preferred
• Understand and analyze insurance coverages, forms, and policies
• Above average math skills
• Strong written, oral, and phone communication skills
• Organize, set, and maintain priorities
• Basic knowledge / experience with an agency management system
• Strong working knowledge of Microsoft Office

What we offer you :

• A rewarding job that helps local businesses in the community
• Medical / dental / vision / life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options
• Generous time-off policies (2 weeks of vacation + Personal / Sick / Floating Holidays)
• A work / life balance because that’s important for all of us
• Learn from the expertise of your coworkers
• Growth- HUB is growing, and so can your career
• Be part of a motivated team
• Annual compensation for this position ranges from $60,000- $85,000 annually, depending on experience

Department Account Management & Service

Required Experience : 2-5 years of relevant experience

Required Travel : Negligible

Required Education : High school or equivalent

EEOAA Policy

E-Verify Program

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As the 5th largest global insurance broker, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control.

Our growing team of 16,000 employees in 750 offices across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community and being one of the industry’s leading success in the mergers and acquisitions.

Position : Account Executive

Department : General Commercial BK

Work Location : 1600 63rd Street, 2nd Floor, Brooklyn NY

Ideal candidate will have proven experience and success marketing and servicing property and casualty insurance in a competitive market.

Functions & Responsibilities will include :

• Negotiating with Underwriters to provide the best possible coverages and rates according to underwriting guidelines
• Analyzing Risks and make appropriate recommendations
• Ensuring policy applications are accurate and complete
• Calling on policyholders to deliver and explain policies, to analyze current programs and suggesting additions or changes
• Developing and maintaining strong relationships with clients and insurance carriers
• Work with other departments to cross sell and service all accounts to the best of the agencies ability
• Support Producers and Account Executives with any guidance and customer service issues that arise
• Prepare insurance proposals for clients and potential clients
• Navigate and utilize on-line rating systems on company websites

Qualifications :

• Knowledge of EPIC
• Proficient in MS Office
• Valid NY P&C Licensed
• Good oral and written communication skills

Required Experience :

5 to 7 years servicing experience preferably with a brokerage company

Department Account Management & Service

Required Experience : 5-7 years of relevant experience

Required Travel : Negligible

Required Education : Bachelor's degree (4-year degree)

EEOAA Policy

E-Verify Program

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.

The Client Service Agent (CSA) will provide professional, courteous service to our clients, producers, and company personnel.

With a positive attitude, the CSA will provide a high level of support in obtaining, maintaining, expanding, and servicing our commercial accounts.

Working alongside the Producers, or AE as assigned, and the CSA shall be responsible for overseeing management of assigned accounts, including redundant interface with appropriate decision makers, carrier interface / marketing, relevant collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions.

Issues related to policy processing, maintenance of client data on the Epic agency management system, routine changes (e.

g. adding a new vehicle to the policy), and other transactional or clerical work fall within the domain of the CSA.

JOB RESPONSIBILITIES

• Manages a book of Property and Casualty insurance business.
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business
• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
• Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers.

Troubleshoots claims and billing issues.

• Responsible for overall retention of accounts in assigned book of business
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.

Identifies and follows-up on cross-selling opportunities when appropriate

• Produce binders, certificates, endorsements, and other related items while verifying their accuracy
• Maintain controls on renewals and binders to ensure timely preparation and processing
• Prepare summaries of insurance, schedules, and proposals as needed for account review
• Remarket renewals, contact clients, create renewal proposals and handle other renewal activities in coordination with the producer
• Assist Producers in the premium collection process and handle accounting issues
• Refers current and prospective clients to other departments for solicitation of those lines of business
• Assist clients with claims when necessary
• Adhere to all Agency systems, procedures and state regulations

QUALIFICATIONS

• Two (2) years in insurance company or agency preferred with at least one of those years in commercial lines
• High School diploma or equivalent; AA and / or college degree desirable
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Excellent written and oral communication skills
• Property and Casualty Insurance License
• Broad knowledge of insurance products and usages and ability to work independently
• Ability to work in a positive team environment

Department Account Management & Service

Required Experience : 2-5 years of relevant experience

Required Travel : No Travel Required

Required Education : High school or equivalent

EEOAA Policy

E-Verify Program

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.