Hotel EMC2 Jobs (2)

JOB DESCRIPTION : Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy.

Creates a welcoming, playful and thoughtful service environment. Greets and escorts arriving and departing guests to and from their accommodations, retrieving and transporting their luggage.

Responds to guest requests. Organizes and stores luggage as necessary in a designated area.RESPONSIBILITIES : Responsibilities include, but are never limited to : 1.

Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.

2. Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.

3. Represent the hotel in a positive manner at all times.4. Provide the highest quality of service to ensure a positive experience for all guests.

5. Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.6. Handle all guests' luggage with care.

7. Assist guests with taxis and other transportation needs.8. Work closely with Valet to ensure a smooth arrival and departure experience for all guests.

9. Open vehicle and hotel doors and greet arriving and departing guests.10. Respond to guest questions and give accurate information on local attractions, events, and daily activities in the hotel.

11. Be aware of VIP and repeat guests; greet them by name whenever possible.12. Communicate with the Front Desk to ensure quick and efficient guest check-ins.

13. Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.14. Deliver messages and / or packages to guests at their request in a timely manner.

15. Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.

16. Answer guest inquiries and / or direct guests to the appropriate department or manager.17. Maintain a neat and presentable lobby and hotel entrance at all times.

18. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.

19. Lead theWit experience as instructed by the hotel leaders.ABOUT THE COMPANY : A uniquely different type of hospitality management company, we innovate businesses by leveraging a diverse range of dynamic leaders with decades of industry expertise.

We are committed to providing distinct, engaging and unforgettable service experiences that are truly aligned with the values and lifestyles of our guests.

Our people are our most important asset, the guest is the reason behind everything we do, we are genuine and humble in our service approach, and we embrace the diversity of our people, which mirrors the diversity of the guests we serve.

We relentlessly pursue the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty.

Innovative programming and perpetual development keep us fresh and relevant.We embrace emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online engagement with our guests.

JOB DESCRIPTION : Hotel EMC2 is looking for Servers for the AM and PM shifts, for our restaurant, the Albert. Please indicate which shift you prefer in your application.

the Albert embodies the spirit of the restlessly curious and unconventional. Featuring Italian inspired cuisine, the Albert is a contemporary restaurant offering a menu that will engage, stimulate and revive the palate.

To view images of the restaurant, visit our website at : www.thealbertchicago.comRESPONSIBILITIES : RESPONSIBILITIES : * Accommodate guests by making each individual feel welcome, being on the floor at all times.

• Have a detailed knowledge about the menu, bar menu, and beverage list.* Present menu, answer questions, and make suggestions regarding food, beverage and service.
• Be aware of service flow, dining time, and adjust for each guest's individual needs. * Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
• Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Breakdown, clean and set-up of tables, buffets, and food stations. Perform all duties as assigned.QUALIFICATIONS : * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• 2-3 years related experience and / or training. * TIPS and ServSafe Certified. * Available to work opening & closing shifts, holidays and long shifts if necessary.
• Must be able to deal with guests in a professional manner. * Must maintain a professional appearance and have a strong sense of urgency * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of the Micros POS system. * Ability to stand for stand and / or walk for long periods of time without sitting.
• Must be able to lift and / or move up to 25 pounds. * Be flexible since this is a 24 / 7 hotel operation. * Regular and reliable attendance.

ABOUT THE COMPANY : A uniquely different type of hospitality management company, we innovate businesses by leveraging a diverse range of dynamic leaders with decades of industry expertise.

We are committed to providing distinct, engaging and unforgettable service experiences that are truly aligned with the values and lifestyles of our guests.

Our people are our most important asset, the guest is the reason behind everything we do, we are genuine and humble in our service approach, and we embrace the diversity of our people, which mirrors the diversity of the guests we serve.

We relentlessly pursue the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty.

Innovative programming and perpetual development keep us fresh and relevant.We embrace emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online engagement with our guests.