Hornblower Cruises and Events Jobs (5)

The 1st Cook acts as a right hand to the Sous Chef and is responsible for preparing and producing food items, a la carte, buffets, banquets, etc.

to specified requirements set by the Executive Chef and Food & Beverage department. The 1st Cook is flexible; open-minded and confident to take over any section of the kitchen operation at any time.

The 1st Cook’s goal is to ensure a high level of food quality, value, consistency, and satisfaction to the guests, while maintaining budgeted labor and staff.

Essential Duties & Responsibilities :

• Coordinates with Executive Chef, Executive Sous Chef and Sous Chef action plan for meal period.
• Inspect pre-opening progress and direct / assist as needed to ensure that all food operations meet or exceed standards and passenger expectations.
• Responsible for supervision and administration of line cooks and utility during meal period.
• Ensure that all Galley departments are always in full compliance with all company, United States Coast Guard and Federal Drug Administration rules and regulations at all times.
• Participate in pre shift and post shift line meetings.
• Ensure that all food specifications and presentations are adhered to during meal period.
• Daily attention to all cost control systems.
• Meet and exceed passenger expectations by ensuring departments provide yes I can service
• Maintain compliance with the company grooming and uniform standards
• Demonstrate a leadership style conducive to exceeding standards and maximizing crew retention
• Asset as needed in all mandated inventories and orders.
• Responsible for the Food Preparation, Food Service and Cleaning Procedures for the menu items, tasks and equipment section assigned to them.
• Responsible for maintenance and cleaning in the respective sections.
• Takes part in food storage loading, requisitioning, and maintenance (quality and quantity controls) when required.
• Maintains the high standard presentation of food and buffets, with guidance from the Chef / Sous Chef prepares menu production forecasting, daily requisition and production adhering to progressive cookery.
• Participates in all kitchen activities to the agreed standards and to the complete satisfaction of the passengers.
• Is responsible for the preparation and cooking of food to the highest standards to establish an efficient flow of food.
• Work towards minimizing spoilages and utilize food surpluses.
• Accepts training and guidance on a continuous basis. Passes along best practices and technique to fellow workers.
• Encouraged to give input for improvements in raw material, menus, cost savings and equipment.
• Ensure that all plating and buffets are well presented.
• Assures that all food requests are executed to the fullest satisfaction of the passenger in accordance with the Company's policies and in a timely fashion.
• Is aware of all fire, safety and emergency procedures.
• Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results.
• Prioritizes quality, production and completion of duties.
• Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
• Actively participates in embarking duties such as loading, unloading, luggage carrying, etc., as needed
• Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Minimum Qualifications & Requirements :

Education :

• HS Diploma or Equivalent Required
• Professional Certification(s) or License : Valid ServeSafe Food Handler certification or ability to acquire and maintain
• Valid Transportation Worker Identification Credential (TWIC) if applicable, and / or ability to obtain and maintain
• Copy of DD214, if Veteran status
• Valid Driver's License

Skills & Abilities :

Excellent verbal and written communications skills

Experience :

• Two years full service operations
• Experienced in supervision & training of employees
• Cruise industry experience preferred

Physical :

• Must submit to and pass mandated USCG physical
• Ability to meet and maintain the maximum onboard bunk bed capacity of 300 lbs.
• Ability to conduct work in a marine environment that is subject to some / all the following : confined spaces, uneven surfaces, variations in temperature, wake, and motion
• Ability to lift and carry up to 50 lbs.
• Ability to climb stairs and ladders

Other :

• Must be at least 21 years of age.
• Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident / incident testing.
• Compensation starts at $185 / day worked and goes up to $200 / day worked after 90 days.

Our Values - RESPECT :

At City Experiences and American Queen Voyages, our mission is to create amazing experiences not only for our guests, but our employees.

Our company values (RESPECT) allow us to live out our mission of creating amazing experiences.

RESPECT stands for : Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.

Additional requirements may be required depending on the physical needs of the role

EEO - Equal Opportunity Employment

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

City Experiences is seeking a Sales Associate for our City Experiences operation in Chicago, IL.

Base salary of $50,000 with a $5,000 bonus plan based on pre-determined quarterly sales goals.

Salary : $19.00 per hour

City Experiences is seeking a Bartender for our City Cruises operation in San Diego.

Salary : $82,000 annually

City Experiences is seeking an Executive Chef for our City Cruises operation in San Diego.

About You :

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity :

The Executive Chef works hands-on to successfully manage back of the house cruise execution to ensure consistently high levels of quality, service, sanitation, and guest satisfaction while maintaining a high level of profitability.

The best applicant is technically competent in food preparation and production, contributes to all galley operations, is hospitable to coworkers and guests, and acts safely and responsibly.

Essential Duties & Responsibilities :

• Manage back-of-the-house staff, including recruitment, training, coaching / discipline, and retention
• Ensure effective execution of each cruise (back-of-the house only) so that guests receive a high quality, amazing experience on each cruise.
• Routinely execute cruises 2-3 shifts per week; Identify and deliver skills training opportunities for all kitchen crew
• Invest in kitchen management crew to evaluate performance / skills and provide necessary coaching
• Adhere to all health department sanitation codes and requirements to maintain the Company’s strict standards of sanitation
• Foster closer liaison between culinary and other departments to fortify collaboration within the organization
• Follow company recipes and product specifications to prepare and produce high quality food
• Establish department priorities and execute against them based on long-term vision
• Work closely with Food & Beverage Director(s) to manage labor and budgets according to company guidelines
• Work with Food & Beverage Director(s) to build career paths for kitchen management crew; Build bench strength
• Ride cruises to observe & coach Sous Chef and / or Kitchen Supervisors on effective preparation & management
• Maintain a routine cleaning schedule for galley including daily cleaning of equipment, sanitizing food preparation surfaces, and floors
• Coordinate weekly inventory and verify discrepancies
• Be an ambassador and active participant in our shared values and customer service program (RESPECT)
• Actively engage with guests whenever present : Table touches, description of dish components and allergens
• Order and maintain food and supplies at a rotating par level of 14 days
• Maintain uniform and personal grooming in compliance with appearance standards; be an example for the crew
• Additional job duties as assigned.

Requirements & Qualifications :

• Minimum of five (5) years of total kitchen experience in full-service / banquet, high volume environment required
• Three (3) years kitchen management experience plus either minimum two (2) years’ formal culinary training or two (2) years’ additional kitchen experience in a full-service / banquet, high volume environment
• High school diploma or equivalent required
• Must have ServSafe Certification
• Proficient computer skills including Microsoft Office applications (especially Word & Excel)
• Valid driver’s license is required. Travel between ports is essential for the operation.
• Ability to manage multiple priorities / tasks, work in a fast-paced environment, and consistently meet deadlines
• Ability to establish and maintain effective working relationships
• Must be able to effectively understand and convey written and verbal information to coworkers and guests
• Must possess a service orientation actively looking for ways to help others
• The nature of the work may be strenuous - will work for extended periods without sitting
• Ability to work in confined spaces and perform duties within extreme temperature ranges
• Grasp, lift and / or carry, or otherwise move goods weighing a maximum of 100 lbs. on a continuous schedule
• Will be required to be available for work on all major holidays

Salary : $16.30 per hour

City Experiences is seeking a Hospitality Leadership Intern for our City Cruises operation in San Diego.

About You :

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity :

Hospitality Leadership Interns will serve as an essential part of the operations team by being an important point of contact with guests during cruises and various events and will provide exceptional service to the guests throughout the execution of the cruise and / or event.

Interns are expected to work safely and to be dynamic in a fast-paced environment. In addition to operational responsibilities, all Interns in the company are expected to participate in learning opportunities, including company-led webinars and completing e-learning leadership development courses.

Interns will support the company’s mission of creating amazing experiences for our guests.

Essential Duties & Responsibilities :

• Provide exceptional hospitality to guests and coworkers as prescribed in our company culture, RESPECT.
• In this rotational program, you will attain and maintain the ability to perform a variety of duties as they relate to various F&B job functions such as server assistant, host / hostess, server, bartender, event coordinator, dishwasher, guest service representative, and supervisor
• Assist event managers, sales, and event coordinators as required. Assistance may include attending ship meetings, executing timelines, maintaining contact with vendors, writing floor plans, and maintaining communication between sales and operations.
• Maintain good relationships with various clients, vendors, and coworkers.
• Attend and run daily pre-shifts, operations meetings, and leadership meetings as directed.
• Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.
• Ensure that staff and guests adhere to all safety standards and procedures.
• Assist with scheduling front-line staff according to the staffing matrix.
• Complete leadership development courses as assigned in Hornblower University.
• Participation in professional development sessions and workshops.
• Complete all tasks related to an internship project as determined by your departmental supervisor.
• Maintain the cleanliness and safety of all common areas and service stations aboard the vessels
• Be prepared to begin work at a scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Additional duties assigned.

Requirements & Qualifications :

• High school diploma or equivalent required.
• Must be pursuing an associate’s degree or bachelor’s degree.
• Available to work during the following summer or semester.
• Energetic and enthusiastic personality essential.
• Must be able to convey written and verbal information effectively to guests and coworkers.
• Must possess a service orientation actively looking for ways to help others.
• Basic computer skills required, including proficiency in Microsoft Office Suite
• Will work for extended periods without sitting.
• Required to lift furniture and other heavy items such as dishes up and downstairs.
• Will be required to be available for work on weekends and holidays.
• A self-starter, capable of working in a fast-paced environment.
• Highly efficient team player, with the ability to work independently in a fast-paced, fluid environment.
• Process and quality-oriented with sharp attention to detail.