Hospitality Service Support
The mission of Hooters is to Make People Happy and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere.
You will have the opportunity to be cross trained in three areas of responsibility.
Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated.
The Host recognizes and knows how to assist parties with children, large parties, businessmen / women and all other types of people that enter Hooters doors.
The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience.
The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.
Performing the To-Go role; taking orders via phone, delivery service apps / tablets, online orders, and walk-in guests. This role time, and order accuracy.
Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment.
The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.
Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms.
This role plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities.
Keeps all wait stations fully stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task.
The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values : S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Responsibilities
- Guest Happiness
- Food & Beverage Quality Assurance
- Order Accuracy
- Speed of Service
- Accurate Food Presentation
- Friendly & Attentive Customer Service
- Financial Management
- Responsible Cash Handling
- Brand Operating Standards
- Welcoming, Personal, & Courteous
- Ensures Proper Sanitation and Food Handling
- Prepared, in Uniform & Punctual for Shift
- Cleanliness
- Other
- Menu Knowledge
- Rotation Seating
- Aware of Events & Specials
- Sense of Urgency
- Store Events Spokesperson
- Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
- Facility Maintenance and Cleanliness
- Ensures Products are Available for FOH Employees
- Must be 17 / 18 years of age or older
- Customer Service Skills
- Basic Mathematical Computations Skills
- Ability to Promote Brand Integrity
- Ability to Maintain Professionalism at All Times
- Ability to Communicate Clearly
- Ability to Work Well with Others
- Ability to Multi-Task within a Fast-Paced Environment
- Ability to Adapt to Change
- Menu Knowledge
- Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters.
The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Restaurant Manager
Hooters of America LLC is looking for a Restaurant Manager in our Hooters of America!!
Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere.
Assists General Manager to ensure operations run efficiently and according to company policy and standards. Ensures vendors and suppliers are properly compensated and are meeting the needs of the business.
Assists General Manager in the selection of Front of House and Back of House employees. Supports the training and development of restaurant employees.
Manages performance of all hourly employees, with an emphasis on Front of House employees, to ensure they are successful in their individual roles.
Responsible for assisting in the completion of general business administration to include payroll, human resources, marketing and financial reporting.
Promotes the business, builds sales, increases profits, ensure guest satisfaction, and brand integrity. The Restaurant Manager embraces the company’s core values : S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Hooters is an Iconic concept, we currently operate 450+ Restaurants worldwide with more to come. Do you have a passion for Food, People and Fun while working?
If so, Hooters could be the perfect fit for you! With an over whelming demand for awesome atmosphere and service we are looking for our next leaders to provide ice cold beer and hot wings delivered by our World-Famous Hooters Girls.
Our comprehensive paid - training program is designed to train you for the skills necessary to be successful in your position, develop leadership qualities, and position you to advance within the organization.
Hooters thinks everyone looks good in ORANGE, do you?
People
- Performance Management
- Hiring & Retaining Talent
- Leadership & Coaching
- Training & Development
Customer
- Guest Service & Atmosphere
- Guest Satisfaction
- Food & Beverage Quality
- Menu & Product Launches
Financials
- Deliver Results
- Planning & Execution
- Inventory Control / P&L
Standards
- Responsible Alcohol Service
- Food Safety / Sanitation
- Hooters Girl Image
- Facility Maintenance & Cleanliness
- Safety & Security
Responsibilities
- Scheduling & Staffing
- Proper Cash Handling
- Team Building
- Manage Vendor Relationships
- To Go Service & Catering
- Local Store / Grassroots Marketing
Qualifications
- High School Diploma / GED
- 2+ years of full service restaurant management experience in a complex & fast paced environment
- Successfully completed food safety / sanitation training
- Must be 21 years of age or older
Knowledge, Skills, Abilities
- Basic knowledge in Microsoft Word and Excel
- General knowledge in full service restaurant operations / hospitality industry
- Strong organization and planning skills
- Strong operational skills in a customer-service & hospitality environment
- Strong coaching skills
- Intermediate mathematical computations skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships at all levels
- Ability to handle confidential and sensitive information
- Ability to manage changing priorities
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters.
The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M / F / D / V are encouraged to apply
Hospitality Service Support
The mission of Hooters is to Make People Happy and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere.
You will have the opportunity to be cross trained in three areas of responsibility.
Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated.
The Host recognizes and knows how to assist parties with children, large parties, businessmen / women and all other types of people that enter Hooters doors.
The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience.
The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.
Performing the To-Go role; taking orders via phone, delivery service apps / tablets, online orders, and walk-in guests. This role time, and order accuracy.
Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment.
The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.
Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms.
This role plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities.
Keeps all wait stations fully stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task.
The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values : S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Responsibilities
- Guest Happiness
- Food & Beverage Quality Assurance
- Order Accuracy
- Speed of Service
- Accurate Food Presentation
- Friendly & Attentive Customer Service
- Financial Management
- Responsible Cash Handling
- Brand Operating Standards
- Welcoming, Personal, & Courteous
- Ensures Proper Sanitation and Food Handling
- Prepared, in Uniform & Punctual for Shift
- Cleanliness
- Other
- Menu Knowledge
- Rotation Seating
- Aware of Events & Specials
- Sense of Urgency
- Store Events Spokesperson
- Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
- Facility Maintenance and Cleanliness
- Ensures Products are Available for FOH Employees
- Must be 17 / 18 years of age or older
- Customer Service Skills
- Basic Mathematical Computations Skills
- Ability to Promote Brand Integrity
- Ability to Maintain Professionalism at All Times
- Ability to Communicate Clearly
- Ability to Work Well with Others
- Ability to Multi-Task within a Fast-Paced Environment
- Ability to Adapt to Change
- Menu Knowledge
- Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters.
The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Restaurant Manager
Overview
Hooters of America LLC is looking for a Restaurant Manager in our Hooters of Hermitage
Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere.
Assists General Manager to ensure operations run efficiently and according to company policy and standards. Ensures vendors and suppliers are properly compensated and are meeting the needs of the business.
Assists General Manager in the selection of Front of House and Back of House employees. Supports the training and development of restaurant employees.
Manages performance of all hourly employees, with an emphasis on Front of House employees, to ensure they are successful in their individual roles.
Responsible for assisting in the completion of general business administration to include payroll, human resources, marketing and financial reporting.
Promotes the business, builds sales, increases profits, ensure guest satisfaction, and brand integrity. The Restaurant Manager embraces the company’s core values : S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Hooters is an Iconic concept, we currently operate 450+ Restaurants worldwide with more to come. Do you have a passion for Food, People and Fun while working?
If so, Hooters could be the perfect fit for you! With an over whelming demand for awesome atmosphere and service we are looking for our next leaders to provide ice cold beer and hot wings delivered by our World-Famous Hooters Girls.
Our comprehensive paid - training program is designed to train you for the skills necessary to be successful in your position, develop leadership qualities, and position you to advance within the organization.
Hooters thinks everyone looks good in ORANGE, do you?
Responsibilities : People
People
- Performance Management
- Hiring & Retaining Talent
- Leadership & Coaching
- Training & Development
Customer
- Guest Service & Atmosphere
- Guest Satisfaction
- Food & Beverage Quality
- Menu & Product Launches
Financials
- Deliver Results
- Planning & Execution
- Inventory Control / P&L
Standards
- Responsible Alcohol Service
- Food Safety / Sanitation
- Hooters Girl Image
- Facility Maintenance & Cleanliness
- Safety & Security
Responsibilities
- Scheduling & Staffing
- Proper Cash Handling
- Team Building
- Manage Vendor Relationships
- To Go Service & Catering
- Local Store / Grassroots Marketing
Qualifications :
- High School Diploma / GED
- 2+ years of full service restaurant management experience in a complex & fast paced environment
- Successfully completed food safety / sanitation training
- Must be 21 years of age or older
Knowledge, Skills, Abilities
- Basic knowledge in Microsoft Word and Excel
- General knowledge in full service restaurant operations / hospitality industry
- Strong organization and planning skills
- Strong operational skills in a customer-service & hospitality environment
- Strong coaching skills
- Intermediate mathematical computations skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships at all levels
- Ability to handle confidential and sensitive information
- Ability to manage changing priorities
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters.
The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M / F / D / V are encouraged to apply