Hotel maintenance
En español a continuación embajo.
The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned.
He / she is also responsible for participating in the preventative maintenance program, handling guest requests, and other work orders as assigned.
El personal de mantenimiento es responsable de ayudar con la operación mantenimiento servicio y reparación de los equipos asignados.
Él / ella también es responsable de participar en el programa de mantenimiento preventivo manejar las solicitudes de los huéspedes y otras órdenes de trabajo asignadas.
Él / ella también es responsable de realizar el trabajo de manera segura y eficiente y realizar trabajos comerciales como carpintería pintura plomería etc
Responsibilities
QUALIFICATIONS :
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Must have a valid driver’s license for the applicable state.
- Certificado de curso de un año de colegio o escuela técnica; o tres a seis meses de experiencia o capacitación relacionada a la materia;
o una combinación equivalente de estudios y experiencia.
- Capacidad de demostrar exactitud y meticulosidad; Monitorea su propio trabajo para garantizar calidad y aplica los comentarios que recibe para mejorar su desempeño.
- Capacidad de demostrar flexibilidad en respuesta al cambio y adaptación a métodos y procedimientos nuevos.
RESPONSIBILITIES :
- Assist with the operation maintenance and repair of equipment.
- Change out light bulbs; perform preventative maintenance for guest rooms to include : vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.
- Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC guestrooms, meeting rooms.
- Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation;
repair vacuum cleaners and any other small equipment upon request.
- Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings.
- Perform other tasks / jobs as assigned by the supervisor or manager.
- Asistir con la operación mantenimiento y reparación de equipos.
- Cambiar las bombillas; Realice el mantenimiento preventivo de las habitaciones de huéspedes para incluir : reparación de vinilo pintura de retoque reparación de muebles menores calafateo de tinas reparación de azulejos etc.
- Realice mantenimiento preventivo para máquinas de hielo refrigeradores equipos de cocina equipos de lavandería HVAC habitaciones salas de reuniones la piscina y el jacuzzi.
- Realizar reparaciones de plomería reparación de equipos de lavandería mantenimiento preventivo en todos los extractores y suministros;
monitorear la conservación de energía; repare aspiradoras y cualquier otro equipo pequeño a pedido.
- Asista de inmediato a cualquier alarma para determinar la ubicación exacta y la causa : determine el estado de emergencia e informe a la recepción con los resultados.
- Llevar a cabo otra tarea según asignada por el supervisor o gerente.
Must have reliable transportation. Must have some maintenance experience in hotels, apartments, or other residential living spaces.
Hotel Front Desk
Welcome to the newly renovated Holiday Inn Express Towson - Baltimore North , situated in a quiet corner of Towson and a short drive to downtown Baltimore.
Whether you are visiting Towson, the Baltimore area , or just passing through, relax in one of our recently updated guest rooms and suites.
Enjoy our convenient location directly off Interstate 695 and close to Interstate 83 and Interstate 95 . Our location is just a short 2 miles from Towson University and Goucher College and 5 miles from Morgan State University, Loyola University of Maryland and Notre Dame of Maryland University .
We are also conveniently located within 3 miles of Greater Baltimore Medical Center, University of Maryland St. Joseph Medical Center and Sheppard Pratt Health Systems .
Our complimentary breakfast buffet , seasonal outdoor pool and state of the art fitness center awaits your upcoming arrival.
Whether you are visiting for business or leisure, you are ensured a relaxing and rejuvenating experience with us.
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
Primary responsibilities include : registering guests making and
modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
QUALIFICATIONS :
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and / or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES :
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with hotel policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with hotel standards; maintain a friendly and warm demeanor at all times.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following : helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.
Hotel
Los limpiadores ganan $13.00 - $14.00 hr depende experiencia.
El ama de llaves del hotel es responsable de mantener las habitaciones de los clientes
limpias y atractivas pasillos áreas públicas del hotel limpiando las habitaciones de
acuerdo con los procedimientos del hotel.
En algunos casos, esta función también sería responsable de realizar actividades de
limpieza profunda" dentro de la habitación de huéspedes.
CALIFICACIONES :
Diploma de escuela secundaria o equivalente y preferiblemente con experiencia en
trabajos de hospitalidad o similares.
Esta posición requiere altos niveles de atención al detalle para comunicarse de manera
efectiva con los invitados y compañeros de equipo.
Comunicar información e ideas con claridad.
Realice el trabajo correctamente incluso cuando hay mucho trabajo.
RESPONSABILIDADES :
Mantener un trato cordial y servicial hacia los clientes y empleados.
Presentarse a trabajar regularmente según lo establecido por los estándares de trabajo
Mostrar una apariencia personal e higiene impecables.
Incluye el uso adecuado del uniforme y la placa de identificación de la persona.
Siempre cumpla con las reglas y regulaciones del hotel para garantizar una operación
eficiente del hotel.
Completamente limpio y ordenado las habitaciones requeridas en un turno. Complete
todas las tareas de limpieza anteriores, incluidas, entre otras, la preparación del carrito
de limpieza con artículos para los productos de limpieza y la ropa de cama de los
clientes.
Retire toda la basura y retire las toallas de ropa de cama y otros artículos sucios de las
habitaciones.
Llevar a cabo otra tarea asignada por el supervisor o gerente.