Outlets Manager
Overview
As the Outlets Manager, you would be responsible for directing and organizing the activities and services of the hotel’s food and beverage outlets (restaurant, bar, lounge, room service, coffee shop, etc.
in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Outlets Manager will report to the Director of Food & Beverage and will work closely with Executive Chef to achieve high score of food and service quality.
Specifically, you would be responsible for performing the following tasks to the highest standards :
- Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
- Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
- Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Recruit, interview and train team members
Responsibilities
The Outlets Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
Successful individuals must be available to work flexible schedules and have proven track records as effective trainers, coaches and motivators.
- Must have excellent communication skills and the ability to lead, direct and motivate supervisors and associates. Must be experienced with cost controls, financial controls, profit and loss statements, etc.
- Direct and participate the functions of the Food & Beverage department to meet the daily needs of the operation.
- Implement effective controls of food, beverage and labor costs among department.
- Maintain high standards of food & beverage quality, service & marketing to maximize profits through outstanding customer service.
- Regularly review and evaluate the degree of customer satisfaction of the Food & Beverage operations.
- Assist in the recruiting of high-quality personnel and manage the development, motivation and retention of staff.
- Conduct and execute all company and General Manager directed projects.
To successfully fill this role, the following requirements must be met :
- Restaurant and bar experience in the hotel / leisure sector in a managerial or supervisory capacity
- A high school certificate or equivalent
- Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Knowledge of Workplace, Health, Safety and Hygiene is essential
- Strong communication skills
- A passion for delivering exceptional levels of guest service
- Experience working with Micros is a plus
- Experience managing a department and Profit and Loss account
- High level of IT proficiency
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Individuals may need to sit or stand as needed for an extended period of time
- Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
- Proper lifting techniques required
- Exerting up to 75 pounds of force occasionally, and / or 50 pounds of force frequently and / or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Ability to use various vacuum cleaners, buffers, and cleaning chemicals
Other : The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.
We offer competitive wages, bonuses, and outstanding benefits inclusive of paid time off, medical / dental / vision, short term disability, life, accidental, critical illness insurance coverages, 401(K) retirement plans, as well as heavily discounted hotel benefits with Hilton and Pyramid Hotel Group.
We are a drug-free workplace; pre-employment drug screen and criminal background required. We participate in E-Verify. EOE / M / F / D / V
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