Hilton City Avenue Jobs (2)

The Wurzak Hotel Group is seeking a Hotel Controller for a landmark hotel in the Philadephia region.

We are seeking an accomplished professional who is eager to be an active member of their hotel's executive team. As such, this is an onsite (not remote) role.

This team member will be responsible for the accounting & financial reporting, as well as a key leader in developing business process improvements.

They will...

Oversee day-to-day accounting functions for the hotel :

• Complete month-end close
• Reconcile invoices, bank accounts, and balance sheets
• Manage credit card payments, cash, and bank deposits.
• Contribute to forecasts, budgets, and financial analysis.

Manage compliance :

• Ensure that payment terms comply with all corporate and hotel contracts.
• Ensure that statutory and fiscal reporting requirements are satisfied, including permits and licenses.

Support financial strategy and process improvement :

• Partner with operations to ensure accounting policies and procedures are adhered to, including using and implementing systems / software applications.
• Assist in the establishment, documentation, and maintenance of Standard Accounting Policies and Procedures and internal controls for our finance and accounting operations.
• Function as a key strategic member of the hotel executive team, giving insight and support to improve financial results.

Qualifications :

• Ability to work onsite 5 days per week.
• Prior hotel accounting experience is required - Hilton brand experience a huge plus
• A love of analyzing and spotting patterns in financial data, and working with the leadership teams to optimize finance workflows
• A heart for guest service
• Experience with any of the following systems is a plus : OnQ, M3 Accounting System, Aloha POS, Paychex.

Must be proficient in Excel and Outlook.

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.

WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage because of our talented team members create value through tireless innovation, a tight focus on operational details, and uncompromised guest satisfaction.

Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.

Room Attendant

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Ensure quality service, guest satisfaction and safety. Clean guest rooms in safe and efficient compliance with policies and procedures and brand standards.

Promptly report emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate.

Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions

• Clean and inspect guest rooms, public areas and back of the house.
• Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
• Ensure proper use of cleaning equipment and supplies.
• Ensure maintenance problems are promptly reported to Engineering through proper channels.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and respond to inquiries regarding lost items.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensure maintenance problems are promptly reported through proper channels.
• Comply with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• On time and at work when scheduled, and in proper uniform.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Any other tasks / duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school education or equivalent experience.
• One or more years of related experience.
• Familiarity with hospitality industry practices preferred

Skills and Abilities

• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Attention to details with good organizational and efficient time management skills.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Physical work is a primary part of job. Work is normally performed in an interior hotel environment. Physical requirements include extended periods of standing and / or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

The job requires close vision with or without corrective lenses.