Hill's Pet Nutrition Jobs (3)

Employee Referral : $2,000.00 US Dollar

No Relocation Assistance Offered

US Marketing Specialist

At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people.

If you’re interested in work that matters, fueled by passion for pets, we invite you to apply.

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills’ mission is to help enrich and lengthen the special relationships between people and their pets.

Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together.

As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

The primary responsibility of the Marketing Specialist is to support the Brand and Shopper Marketing teams in executing essential commercial processes such as tracking critical steps in go-to-market execution, documenting packaging and advertising claims, communicating and maintaining marketing databases, and managing inventories for promotional assets.

The ideal candidate will be a natural communicator with exceptional project management abilities, a high degree of ownership and initiative, and a desire for professional growth.

They will be expected to work closely with the marketing, sales and shopper marketing teams in a highly cross functional environment.

The position will play a critical role in increasing the effectiveness and impact of US teams to help deliver business growth objectives.

What you will do :

• Supports in achieving marketing objectives for the Marketing & Shopper Marketing business teams
• Manages critical new product support processes such as SKU creation, artwork process and routing
• Develops and maintains marketing project timelines and status reports, working closely with Global and Regional teams as needed
• Collaborates with marketing managers to plan and execute marketing campaigns
• Develops pet conference & event execution plans, as well as related communication materials
• Supports set up and performs ongoing audits of marketing materials inventory to maximize use and minimize waste.
• Develops & maintains marketplace database for advertising messages, packaging claims and pricing information
• Works closely with managers to create and manage purchase orders and payments
• Coordinates digital asset distribution for brand marketing materials
• Reviews existing processes and collaborates with cross-functional areas to propose efficiencies and improvements
• Supports ad hoc request to support day-to-day activities for the brand teams
• Complies with all policies and standards

Required Qualifications :

• Bachelor's Degree
• At least 2 years of relevant work experience in Marketing or Sales
• Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs)
• Ability to work well with cross-functional teams

Preferred Qualifications :

Certified Project Management Professional (PMP)-PMI

Salary Range $64,000 - $103,950 USD

Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location.

In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.

Note : This is an evergreen requisition.

If and when there is a job opening, the Company will contact only those individuals who have submitted resumes that match the skills, experience, and other requirements of the job opening.

These candidates will receive an invitation link to apply to the specific job and must apply again in order to be considered for it.

Colgate-Palmolive is constantly seeking the best talent to join our team. Submit your application so we can stay in touch and let you know when we are hiring for this specific position.

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?

If this is how you see your career, Hill’s Customer Experience Engagement Center is the place to be!

Hill’s Pet Nutrition is a multi-billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet and Science Diet brand pet food.

Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide.

Our company is a globally recognized Best Place to Work.

An agent is responsible for delivering an exceptional customer experience to Hill’s customers assisting Consumers, Veterinary Clinics, and Neighborhood Pet Stores with inquiries and concerns on product(s) and program(s) through phone calls, emails, chats, letters, and social media interactions to build and increase Hill’s loyalty and retention.

Additionally, this role helps resolve technical issues, troubleshooting orders.

This is a hybrid position Monday - Friday with 2 shifts between the hours of 8 : 00am - 5 : 00pm. Based on the area you are assigned, you can be assigned in-office days on Monday / Tuesday or Wednesday / Thursday.

The current office location is Topeka, KS but we will be relocating to Overland Park in Kansas City by the end of 2023.

What you will do

Agent roles will be responsible for tasks, including the following :

• Provide support to customers / consumers, which could include the following methods : phone calls, emails, chats, social media and letter for complaints, suggestions, praise, inquiries, and issues from consumers, retailers, breeders, field personnel, etc
• Provide support in a variety of areas including, but not limited to; specialized services, refunds & exchanges, maintaining customer account information, website navigation, troubleshooting technical issues, payment support, platform navigation, order management and warehouse processing, delivery tracking, feeding calculations, vet bill reimbursements
• Summarize and enter complaints and inquiries accurately and thoroughly
• Utilize established procedure flows and standard operating procedure guidelines to resolve customer / consumer interactions and escalate exceptions as needed
• Support marketing promotions with order entry, follow-up coupons, delight bags and swag
• Identifying and reporting system issues, submit IT tickets, and participate in systems testing
• Analyze personal performance metrics to amplify strengths and opportunities for growth
• Participate within the team to identify strengths and process improvements
• Perform other duties as assigned

Below provides a brief overview of the specific agent roles offered in Hill’s Customer Experience Service Center.

Consumer Affairs Agent

Answering consumer product questions and addressing both praise and complaints regarding product(s) and services. Agents protect the company when handling high risk complaints (pet ill, foreign material etc.

This team gains a deep understanding of our products and supports consumers in their Hill’s feeding experience.

Platform Agent

Successfully manages interactions with Consumers and Veterinary Clinics by providing assistance on consumer facing platforms by addressing inquiries and complaints regarding Hill’s platform program(s) and product(s).

Service Agent

Successfully manages interactions with Veterinary Clinics and Neighborhood Pet Store by providing support to Hill’s online business facing platforms addressing inquiries and complaints, as well as providing assistance in order management and maintaining account information.

Flex Agent

This position supports expected high-volume periods. It is an exciting way to gain insight on the Department and gain a better understanding of the three departments.

You must be willing to work cross functionally within any of the agent roles. The duration of the flex contract is nine months, A flex agent has a specific hiring bonus plus a secondary payout with strong performance.

The position includes benefits and receives a quarterly allocation of time-off. Flex agents have the opportunity to apply for a permanent position within 30 days of the contract end date.

Basic Qualifications

• High School Diploma or equivalent
• At least 3 years of experience in a customer service-related roles
• Proficient with alpha numeric typing and customer service technology tools such as Google Suite, Microsoft Office tools, C4C, and / or SAP, etc

Preferred Qualification

Expected Area of Skills

• Positive and service-oriented attitude with excellent written and verbal communication skills
• Possess a strong work ethic, a passion for excellence, and team player mentality
• Ability to address issues, resolve complaints, and handle difficult customer conversations
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Ability to reference technical product information to provide customer / consumer support
• Demonstrate integrity and commitment to consumer / customer satisfaction
• Organizational skills with the ability to manage numerous projects and priorities at once
• Comply with all policies and standards

Salary Range $36,000 - $45,000 USD

Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location.

In addition to your salary, Colgate-Palmolive

offers a performance based bonus and competitive benefits package.

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?

If this is how you see your career, Hill’s is the place to be!

We are Hill’s Pet Nutrition a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Balanced Advantage brand pet food.

Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best groundbreaking pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide.

Our company is a globally recognized Best Place to Work.

About the role :

The Operations Data Analyst position builds capability and decision making for the Customer Experience Engagement Center (CXEC) through Analytics.

Every day, the role acquires, compiles, cleans and analyzes data to identify insights, issues and opportunities within the CXEC.

This role prepares and facilitates the daily leadership review and has opportunities for monthly trend analysis to senior leaders.

The role will provide deeper insights on opportunity areas and participate in the cross functional solutioning, providing key insights into the Hill’s business from the customer lens which is valuable for future opportunities.

Duties and Responsibilities :

Works with internal partners to capture, collate, and cleanse raw data for appropriate analysis and problem solving

Analyzes data for the influence of missing information, outliers, plus confounding and extraneous variables

Incorporates descriptive, diagnostic, predictive, and prescriptive analytics to report on insights. Responsible for crafting / updating standardized reporting, scorecards and ad hoc requests.

Develops presentations of trend reporting and associated analytics. Presents to various audiences, including Agent Teams, CXEC Leadership and US Senior Leaders.

Builds and updates data sets that evolve in tandem with our business's needs. Partners with CXEC Team Leaders on the efficient use of data.

Train internal and third-party support teams on data collection and reporting as needed.

Basic Requirements

Bachelor's degree in business analytics, finance, business or related field

Experience in managing large data sets and crafting reports using Microsoft Excel, SQL, google suite and / or other related data platforms

Proficiency in Google / Microsoft suite (ie sheets, slides and docs)

Preferred education and experience requirements

Experience in SQL, Domo and Snowflake and / or SAP

Expected Areas of Knowledge, Skills and Abilities

Experience using data and metrics to back up assumptions and assertions of business value

Earn trust using facts and data, and advise and influence decisions of business partners through effective verbal and written communication

Able to build executive reports using various data visualization tools (Domo, SQL, Tableau, Power BI)

Google / Microsoft Suite proficiency (i.e, Sheets, Slides, Docs)

Experience of reporting and analysis from large and various sources of data sets

Demonstrated proficiency in understanding business problems and opportunities

Administration of customer service application technologies