Receptionist
About HELP USA
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
We hope that you will consider joining our team in the fight against homelessness.
Position Overview
As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City.
Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability.
Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.
As Homebase Receptionist, you’ll be the first person that our clients encounter when visiting or calling our program, and it’s critical that you are helpful, warm, and inviting to clients who are experiencing the crisis of imminent homelessness.
You’ll be responsible for monitoring the flow of people entering the office and managing a heavy call volume, providing relevant program information and directing callers and visitors as appropriate.
Your responsibilities will include :
Maintaining a neat, clean, and organized reception area.
Welcoming visitors, determining the nature of their visit, and announcing their arrival to appropriate team members.
Using electronic databases to determine clients’ community district and whether they have prior history with NYC shelters and / or Homebase.
Scheduling appointments for clients and referrals from external agencies with Homebase team members and with on-site representatives from other agencies, updating the Program Intake Appointment Calendar.
Receiving, sorting, and delivering incoming mail and packages.
Requirements
High School Diploma or GED required.
Excellent organizational and communication skills, with ability to effectively perform multiple tasks in a fast paced and demanding environment.
Ability to comprehend and follow oral and written instructions.
Ability to take the initiative and be dependable and resourceful.
Possess an understanding of team concepts.
Bi-lingual (English / Spanish) a plus
Valid NYS driver’s license a plus
Compensation : $16.83 hourly
EOE. A Drug Free Workplace.
Healthcare navigator
About HELP USA
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
We hope that you will consider joining our team in the fight against homelessness.
Position Overview
Our Supportive Services for Veteran Families (SSVF) program helps veterans and veteran families who are homeless or at risk of becoming homeless by providing a range of services that promote housing stability.
Our Veteran clients often have complex medical and / or mental health needs. As Healthcare Navigator with SSVF, you’ll be responsible for connecting Veterans to VA healthcare benefits or, where Veterans are ineligible for VA care, connecting them to community healthcare services.
You’ll provide case management and care coordination and work closely with the Veteran’s assigned interdisciplinary treatment team.
Specific responsibilities will include :
Coordinating with the Case Manager and Benefit Specialist to assess and identify any barriers to self-care and related healthcare interventions for Veteran clients.
Referring and connecting Veteran clients to appropriate healthcare services and providing appropriate health education materials.
Actively participating with the assigned Case Manager in the review and update of the Veteran client’s Housing Stability Plan, communicating any changes to the Veteran’s healthcare status and needs.
Conducting field visits and escorting Veteran clients to appointments as needed to provide thorough advocacy and support.
Actively participating in and contributing to case discussions in scheduled case conferences.
Submitting timely case notes in the case management system in order to report on and track active Veteran clients and service outcomes.
Identifying, networking, and coordinating with NYC VA Medical Centers and community healthcare providers, and maintain established relationships with healthcare providers.
Requirements
Bachelor’s degree in social Work or Public Health required, with Master’s degree preferred.
At least two years of experience in healthcare or social services.
Knowledge of the VA healthcare system as well as general knowledge of community healthcare and social service resources.
Ability to work independently and as part of a team.
Experience working with people experiencing homelessness.
Strong time management skills.
Ability to organize and maintain detailed records.
Computer literacy, particularly with Microsoft Office applications.
Compensation : $24.04 hourly
EOE. A Drug Free Workplace.
Case Manager (GPD)
About HELP USA
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
We hope that you will consider joining our team in the fight against homelessness.
Position Overview
HELP USA is seeking a Case Manager to provide services and referrals to homeless veterans who reside in HELP USA transitional housing under the Veteran Administration Grant per Diem Program.
As a Case Manager, your responsibilities will include :
Conducting initial intake interviews and assessments and developing an independent living plan.
Providing advocacy for public benefits including VA benefits, Public Assistance, Social Security, etc.
Identifying barriers and challenges that veterans face and utilizing a solution-based approach to effectively resolve issues that threaten housing stability.
Preparing housing stability plans with a path to permanent housing and self-sufficiency.
Serving as liaison with appropriate agencies and programs and maintaining a network of resources and contacts
Requirements :
Bachelor’s Degree in Social Work or a related field preferred.
Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency.
Prior experiences in case management, assessment, counseling, crisis intervention and housing placement preferred.
Knowledge and understanding of team concepts preferred.
Valid US driver’s license preferred.
Computer literate specifically with Microsoft applications required.
Compensation : $17.79 hourly
Art therapist
About HELP USA
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
Position Overview
As Creative Arts Therapist for one of our shelter sites, you’ll be a member of an interdisciplinary team and work with all program service staff to integrate therapeutic needs with placement related goals and objectives.
You’ll use art modalities to provide group and individual therapy to facilitate insight or behavioral change and support clients’ progress towards health and housing.
Your responsibilities will include :
Assessing clients, and determining goals for appropriate methods of treatment within the context of attaining mental health stability and diversion back to community when appropriate.
Creating and maintaining relevant group structures, milieu activities, and projects to encourage client participation in the therapeutic and housing process and to foster a sense of community and support.
Working closely with the interdisciplinary team to foster a therapeutic environment and participating in clients’ treatment plans, weekly case conferences, and staff meetings.
Completing progress notes to document the types of activities in which client participates, patterns of attendance, interpersonal behavior, response to modalities, and progress towards goals.
Requirements
Master’s Degree in Creative Arts Therapy
ATR-BC and LCAT
Bilingual (English / Spanish) preferred
Computer literacy, particularly with Microsoft Office applications.
Compensation : 26.97 hourly
EOE. A Drug Free Workplace.
Case manager
About HELP USA
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
We hope that you will consider joining our team in the fight against homelessness.
Position Overview
As a Case Manager with HELP USA, you’ll provide case management and crisis intervention services to residents in one of our supportive permanent housing programs with a goal of promoting independent living skills, increased housing stability, and well-being.
Specific responsibilities will include :
Conducting assessments, formulating individualized service plans, and providing referrals and on-going support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being.
Serving as the foundation of the supportive services made available to tenants, such as connecting them to community-based services and resources that are aligned with their ISP.
Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.
Serving as a liaison with medical, mental health and substance abuse providers to ensure a level of care that the consumers deserve.
Providing assistance with educational and employment linkages.
Working with property management to support tenants in all aspects of maintaining permanent housing.
Advocating for and assisting families and individuals in negotiation of the service delivery system, to ensure receipt of appropriate clinical and related services.
Planning, organizing, and facilitating community and / or recreational activities.
Maintaining documentation including case conferences, progress notes, contact logs, client communication logs, and all required correspondence in both electronic record system and charts.
Requirements
Bachelor’s Degree in Social Work, Psychology, Human Services or a related human / social services field.
Minimum two years’ experience in delivering clinical crisis services, supportive housing, homelessness services and / or Housing First.
Experience in case management, assessment, counseling, crisis intervention, and education / employment services preferred.
Experience in Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP), and Person Centered Planning (PCP) preferred.
Knowledge of AWARDS a plus.
SOAR certification must be obtained within three months, if not held already
Computer literacy, particularly with Microsoft Office applications.
Compensation : $22.73 hourly
EOE. A Drug Free Workplace.
Porter
What You’ll Do
As a Porter in one of HELP USA’s shelters for people experiencing homelessness, you’ll help provide our residents a clean and well-maintained living space that feels as much like home as possible during their stay with us.
Your daily responsibilities will include cleaning (sleeping areas, bathrooms, offices, windows, floors, grounds, etc.), garbage and trash removal, painting, landscaping, snow removal, minor repairs, and other maintenance-related assignments.
You’ll be successful if you can :
Lift 75 pounds.
Operate small machinery, power tools, and hand tools.
It would be great (but not required) if you have :
Experience in maintenance.
Some basic knowledge of wiring, boilers, and plumbing.
We Have GREAT BENEFITS!
Generous Paid Time Off!
2 weeks annual vacation accrues from Day 1
3 weeks annual vacation starting at beginning of 2nd full year
12 paid holidays, 3 paid personal days, 7 paid sick days (unused sick days carry forward)
401k with Company contribution even if employee doesn't contribute
Tuition Reimbursement and Educational Achievement Awards for employees completing educational & certification milestones
Flexible Spending Account for health care and dependent care expenses
Short-term and long-term disability
Employee Referral Bonuses
Compensation : $15.00 hourly
Who We Are
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, single adults, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
We hope that you will consider joining our team in the fight against homelessness.
EOE. A Drug Free Workplace.
Driver
About HELP USA
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
We hope that you will consider joining our team in the fight against homelessness.
Position Overview
As a Driver for one of our temporary housing sites, you’ll be responsible for transporting staff and residents to appointments and picking up and delivering program goods as needed.
You’ll maintain a vehicle log for all trips and inspect vehicles before and after trips to ensure that they’re clean and maintained in safe and efficient operating condition.
We’re very concerned about keeping our residents and employees safe, so you’ll take COVID precautions such as making sure that everyone in the vehicle wears a mask properly, taking and logging passenger temperatures, and following reduced passenger number guidance.
Requirements
High School diploma or GED
Class D driver’s license
Compensation : $15.00 hourly
EOE. A Drug Free Workplace.
Porter
What You’ll Do
As a Porter in one of HELP USA’s shelters for people experiencing homelessness, you’ll help provide our residents a clean and well-maintained living space that feels as much like home as possible during their stay with us.
Your daily responsibilities will include cleaning (sleeping areas, bathrooms, offices, windows, floors, grounds, etc.), garbage and trash removal, painting, landscaping, snow removal, minor repairs, and other maintenance-related assignments.
You’ll be successful if you can :
Lift 75 pounds.
Operate small machinery, power tools, and hand tools.
It would be great (but not required) if you have :
Experience in maintenance.
Some basic knowledge of wiring, boilers, and plumbing.
We Have GREAT BENEFITS!
Health insurance and Life Insurance provided by Union
Generous Paid Time Off!
2 weeks annual vacation accrues from Day 1
3 weeks annual vacation starting at beginning of 2nd full year
12 paid holidays, 3 paid personal days, 7 paid sick days (unused sick days carry forward)
401k with Company contribution even if employee doesn't contribute
Tuition Reimbursement and Educational Achievement Awards for employees completing educational & certification milestones
Flexible Spending Account for health care and dependent care expenses
Short-term and long-term disability
Employee Referral Bonuses
Compensation : $15 : 00 hourly
Who We Are
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, single adults, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
We hope that you will consider joining our team in the fight against homelessness.
EOE. A Drug Free Workplace.
Porter
What You’ll Do
As a Porter in one of HELP USA’s shelters for people experiencing homelessness, you’ll help provide our residents a clean and well-maintained living space that feels as much like home as possible during their stay with us.
Your daily responsibilities will include cleaning (sleeping areas, bathrooms, offices, windows, floors, grounds, etc.), garbage and trash removal, painting, landscaping, snow removal, minor repairs, and other maintenance-related assignments.
You’ll be successful if you can :
Lift 75 pounds.
Operate small machinery, power tools, and hand tools.
It would be great (but not required) if you have :
Experience in maintenance.
Some basic knowledge of wiring, boilers, and plumbing.
We Have GREAT BENEFITS!
Health insurance and Life Insurance provided by Union
Generous Paid Time Off!
2 weeks annual vacation accrues from Day 1
3 weeks annual vacation starting at beginning of 2nd full year
12 paid holidays, 3 paid personal days, 7 paid sick days (unused sick days carry forward)
401k with Company contribution even if employee doesn't contribute
Tuition Reimbursement and Educational Achievement Awards for employees completing educational & certification milestones
Flexible Spending Account for health care and dependent care expenses
Short-term and long-term disability
Employee Referral Bonuses
Compensation : $15.00 hourly
Who We Are
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, single adults, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
We hope that you will consider joining our team in the fight against homelessness.
EOE. A Drug Free Workplace.