Hard Rock Jobs (7) | Careereer.com

SUPERVISOR - RETAIL

Hard Rock San Francisco, CA

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Overview

The Retail Supervisor is responsible for assisting the Retail Managers with the day-to-day operations of the Rock Shop, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards and legal obligations are followed.

Position reports directly to the Retail Manager and is based in a Cafe.

Responsibilities

PEOPLE :

Greets employees as they begin their shift to promote an atmosphere.
Continuously provides employees with verbal recognition, direction, and support.
Motivate employees daily by having a positive attitude and having an open line of communication
Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.
Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
Monitors / coaches employees on performance, compliance with procedures and workload.
Uses daily retail R.A.P. Sheet to communicate goals and emerging business trends.
Informs management of employees who fail to meet standards to maintain a high quality workforce.
Ensure employees follow safety, sanitation and security procedures.
Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal / restaurant performance.
Prepares retail staff for shift via Soundcheck and ensures the Rock Shop is ready to open and run successfully according to standards.
Schedules breaks and zone assignments for Retail employees during the shift.
Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.

SALES AND PROFITS :

Opens & closes the retail store.
Completes Opening and / or Closing Checklists.
Balances staffing levels to achieve a cost-effective plan for running the Rock Shop.
Evaluates condition of fixtures and physical characteristics of Rock Shop via BPE. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.
Organize visual merchandise displays in order to increase foot traffic and sales.
Observes employees while they stock, assist guests, ring up sales, etc. to ensure adherence to policy and positive guest experience.

Evaluate staff via the usage of RSA scorecard.

Assist management with, and help prepare for retail inventory (when applicable).
Conducts retail product Pull Lists to fill in back stock.
Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
Ensures that staff is filling out the R.A.P. Sheet upon completion of their shift.
Review retail employee S.O.A.P. reports and other information regarding sales performance.
Monitors employees’ behavior and checks retail count balances to keep honest employees honest.
Supervises deliveries by validating invoices, counting and checking product quality to ensure that the billing and delivery meet amount and standards.
Communicates with other managers to ensure that all assigned duties of retail store are completed, up to standard, and that the store is in showroom quality and ready to open for business at the end of every business day.
Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability.
Assists in the of store staff in sales to deliver exemplary customer service and meet sales goals.
Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits

LEADERSHIP :

Self-Accountability
Innovation
Practices honesty, integrity, and professionalism at all times
Problem Solving
Modeling
Strategic Thinking
Communication
Coaching and Development
Impacting and Influencing
Encourage EVERYONE to maximize their potential

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Job Requirements include :

3-5 years of supervisor experience
Knowledge of inventory, P&L and key holder experience
Two (2) years of high volume supervisor experience
GED or High School degree preferred
Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
Ability to work a flexible schedule to meet the needs of the business

SKILLS

Strong leadership and interpersonal skills
Can illustrate consultative skills and ability to work cross-functionally.
Exhibits excellent verbal and written communication
Demonstrates strong problem solving and analytical skills through ability to diagnose and develop recommended

PHYSICAL DEMANDS

Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of
Ability to sit for extended periods of
Ability to make repeating movements of the arms, hands, and
Ability to express or exchange ideas verbally and perceive sound by
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
Ability to turn or twist body parts in a circular
Ability to tolerate exposure to heat, cold, chemicals, and loud / noisy
Ability to travel via auto or airplane for long periods of time

Additional Details

Closing :

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.

g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Options

Full-time

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Dispatcher - Hotel Ops

Hard Rock Las Vegas, NV

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Overview

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience.

The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues.

From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak.

A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history.

The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win America’s Got Talent’ TWICE.

Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need.

The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure / pedicure, body or hair treatment at the onsite spa and salon.

For more information, visit us online at or follow us : Facebook : The Mirage Hotel and Casino, Twitter : @TheMirageLV, Instagram : @themiragelv.

Responsibilities

It is the primary responsibility of the Dispatcher Hotel to provide excellent customer service and create a safe and friendly environment for employees and guests by assisting guests with baggage and personal belongings.

All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

POSITION RESPONSIBILITIES / DUTIES :

Welcome guests to the property and provide exceptional service upon arrival / departure and throughout the guests stay
Provide excellent service with the property's core service standards and brand attributes
Exhibit a professional demeanor and willingness to assist all guests whenever possible
Answers incoming phone calls, transaction-based phone service
Answer property questions; provide accurate information regarding rooms, restaurants, Unity, casino events, promotions, entertainment, and directions for guests
Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Meet the demands of a fast-paced environment by using good judgment and the ability to multitask Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies
Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property
Resolve guest complaints within scope of authority, otherwise refers the matter to Front Desk management Maintain a clean work area for both guests and employees
Process - group baggage documents for arrivals and departures, wheelchair and electric scooter rental documents, floral and delivery documents
Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
Provide information for all citywide events, promotions, general information and directions regarding casinos, hotel, and local area
Meet the demands of a fast-paced environment by using good judgment and the ability to multitask
Process all guest requests and respond promptly and discreetly to guest inquiries
Practice teamwork, create a positive work environment, greet fellow employees, and thank them when they lend assistance.
Provide excellent service consistent with the property's core service standards and brand attributes.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service.
Keep the Front Services / Hotel Management Team informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions Notify Management Team and Security of all unusual events, circumstances, missing items, or alleged thefts.

Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed.

Perform other job-related duties as assigned

Qualifications

EDUCATION and / or EXPERIENCE :

Required :

Effectively communicate in English, in both written and oral forms
High school diploma or equivalent
Working knowledge of Microsoft Office, Outlook, Word, and Internet Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Ability to work with minimal supervision.
One (1) year of previous experience working in a similar resort setting

Preferred :

Bilingual, English as the primary or secondary
Working knowledge of a Property Management System e Post-secondary education

Options

Full-time

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STAFF ACCOUNTANT

Hard Rock New York, NY

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Overview

The incumbent in this position is responsible for ascertaining the integrity of accounting records for the purpose of compiling, reconciling, reporting, adjusting, computing and / or reclassifying accounting and operational information.

The position will work with and report information to senior leaders. Incumbents in this position are assigned to various assignments and responsible for familiarity with operations, financial statements, general ledger, income journal, A / P, Payroll, A / R, and cash controls.

Responsibilities

Organize and prepare all files, documents, and records related to cash and cash equivalents on a daily basis. Prepare daily deposit in accordance with established cash handling procedures.
Verifies figures, posting, and documents to ensure they are accurately posted in financial system.
Prepare, review, and reconcile vendor invoices, account statements, and process invoices for payment through financial system.
Ensure timely billing and collections of all Accounts Receivable accounts. Follow-up on collections efforts on a timely basis and provide A / R updates to senior leadership.
Assists with daily and month-end journal entries of revenue to ensure accuracy and timeliness of information.
Prepares cash flows reflecting daily activity with bank accounts; responsible for monthly bank reconciliations.
Creates an atmosphere that induces positive work environment at property for others; responsible for actively building and retaining guest relations and acts as a mentor to others to provide superior guest service.
Follows internal control procedures to ensure property maintains a high level of fiscal integrity.
Work with department heads and managers to process payroll.
Other duties as assigned.

Qualifications

Education, Experience, Testing & Certifications :

This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 5 years’ progressive accounting experience and / or the completion of a Bachelor's degree in Accounting, Finance, or related field, as well as 2 years’ background in accounting procedures.
Must successfully pass background check.
Must successfully pass drug screening.

Knowledge of :

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Sound interpersonal judgment and decision-making skills
Financial systems and proficiency with spreadsheet software.
Internal control procedures
10-Key calculator.

Options

Full-time

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ADMINISTRATIVE ASSISTANT CASINO MARKETING