Spa Receptionist
Job Description :
Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services.
With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.
Hand and Stone Massage and Facial Spa, located in Hand & Stone - Dr Phillips / Windermere, is seeking a Spa Receptionist.
You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding !
Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!
Responsibilities :
- Meet membership sales goals
- Detailed knowledge of the menu of services don’t worry, we’ll train you!
- Have excellent customer service to members and guests, while building relationships that last
- Capable of working flexible hours
- Effectively communicate sales, promotions, and service options with clients
- Uphold spa cleanliness standards
- Bring a positive and energetic attitude
- Answer phones, schedule appointments, and file documents
- Perform various other duties as assigned
What’s in it for you?
- Competitive Compensation - hourly wage PLUS commissions.
- Contests - do you want to put your sales skills to the test? See what we have in store!
- Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
- Ongoing Training - We are ALWAYS learning and improving.
- Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
- Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
- Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?
Qualifications :
- Must be 18 years old or older
- Must be exceptionally organized and have great attention to detail
- Must be a strong team player with the ability to work independently with minimal supervision
Sales Manager
Hand & Stone Massage and Facial Spa Charlotte- South Park is growing our leadership team! Our ideal candidate has 1 - 3 years of leadership experience, is a responsible, driven individual with excellent communication skills, great quick thinking and problem-solving skills, and an ability to work independently.
We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth.
Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration.
Benefits GALORE!
- Full Time team members are eligible for our benefits package which includes Medical Insurance with a generous monthly employer contribution, Vision and Dental Insurance, Life Insurance, and Supplemental Insurance
- 401K plan with a 5% company match!
- Paid Time Off
- We offer a competitive compensation structure - earning potential is practically unlimited for strong sales performers!
- Professional and safe working environment
- Employee retail and service discounts
- Opportunity for professional growth - we can craft a development path to get you to your career goals
- AND MORE!
Our goal is to provide our valued members and guests with a world-class experience, and our Sales Managers are a critical link to create a world-class client experience.
Our Sales Managers set the tone for the spa, coach and train the front desk and sales team to excellence, drive membership and gift card sales performance, and grow the business.
The Sales Manager works hand in hand with the spa's General Manager to manage the day-to-day operations of the spa, with particular focus on the front desk, sales, and guest service.
As Sales Manager, you will
- Provide excellent customer service and experiences to all guests and members through the answering of phone calls, setting appointments, greeting guests and membership sales and management
- Oversee and manage daily operations of the front desk
- Assist General Manager in managing sales performance by driving key metrics
- Assist in the recruiting, hiring, onboarding, and training process for our sales and guest service team
- Train, monitor, and coach performance of all sales and guest service staff
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services with effective, clear communication
- Work with the front desk team to maximize appointment book and eliminate booking errors
- Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.
Role Requirements
- Proven passion for communicating with people and providing consistent, excellent service
- Capability to work flexible hours including nights, weekends and some holidays
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment.
- Computer proficiency; knowledge of retail / appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 49 locations across 8 states.
We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation.
We are in the people business, and our people come first!
We can’t wait to meet you!
Visit us in person at 4310 Sharon Rd, Charlotte, NC 28211