Hallmark Aviation Services Jobs (11)

Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

REQUIREMENTS AND SKILLS NEEDED :

• Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met
• Manage staff and delegate duties
• Acts as primary contact with Airline Management to ensure their satisfaction
• Ensure staff understand and abide by all company standards, policies and procedures
• Review activity reports to establish data required for planning station's operation
• Proactively seek workable solutions to operational challenges
• Monitor staff performance, identify areas that may require additional training to increase efficiency
• Conduct agent performance reviews, monitor attendance and requests for time off
• Coordinate activities with other departments and service providers to ensure operation meets company and government policies and regulations
• Enforce EEOC and unlawful policies, hostile work environment
• Ensure clean and neat work areas
• Give proper shift briefings
• Inform staff of new / revised policies and procedures
• Display positive customer service stance when dealing with clients and customers
• Ensure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS)
• Remain approachable and accessible to agents and passengers during shift
• Monitor shift trade approvals, vacation time, seek volunteers for extra hours when needed
• Ensure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human Resources
• Ensure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staff
• Complete required reports in a timely manner and distribute accordingly.
• Promote a professional environment, monitor uniform standards
• Coach and counsel employees
• Visit lounge, if applicable, and ensure customer satisfaction
• Visit / monitor transit operations, if applicable, to ensure that queues are managed
• Plan and monitor oversold flights (transfers, DBC, etc)

SUPERVISORY RESPONSIBILITIES

Entire station while on duty.

Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Long periods of standing and walking long distances
• Periods of long sitting at a desk
• Occasional lifting up to 70 lbs
• Working various hours on a 24 hour clock
• Regular overtime

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Airline Station area
• Various lighting from natural sunlight to fluorescent
• Noise levels from passenger check in area, phone and radio communications
• Repetitive motion from PC keyboard and mouse use.

Required Skills

LANGUAGE SKILLS

Read, write and speak English fluently.

MATHEMATICAL SKILLS

Statistical and basic math

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior airline supervisor experience
• Proven ability to do extremely well when working under extreme deadlines
• Excellent organizational skills
• Excellent leadership skills
• Successful completion of Duty Manager training

Required Experience

EDUCATION and / or EXPERIENCE

Bachelor degree preferred or industry experience of 5 years

LANGUAGE SKILLS

Read, write and speak English fluently.

MATHEMATICAL SKILLS

Statistical and basic math

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior airline supervisor experience
• Proven ability to do extremely well when working under extreme deadlines
• Excellent organizational skills
• Excellent leadership skills
• Successful completion of Duty Manager training

ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at SFO airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

Airline Business Manager Summary :

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations / retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o Familiarity with the Aviation industry (or B2B crack) : Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed.

Apply online today! https : / / hallmark-aviationcareers.silkroad.com /

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements :

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Required Skills

Required Experience

Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

Airline Business Manager Summary :

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations / retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o Familiarity with the Aviation industry (or B2B crack) : Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed.

Apply online today! https : / / hallmark-aviationcareers.silkroad.com /

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements :

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Required Skills

Required Experience

Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious Airline for our Atlanta, GA (ATL) Location.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

DEPARTMENT : Atlanta, GA (ATL)

REQUIREMENTS AND SKILLS NEEDED :

Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Excellent interpersonal, coaching and counseling skills

Understand that staff development is a leader’s responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writing

Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation

5 Yrs Airline Experience preferred : Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours

SPECIFIC DUTIES INCLUDE :

Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Required Skills

Required Experience

REQUIREMENTS AND SKILLS NEEDED :

Basic skills and knowledge of airports / general aviation experience

Must have RAMP and BAGROOM EXPERIENCE

Knowledge of weather and basic aircraft operational requirements

Ability to work radios and ARINC communications

Able to work Flexible Hours; Able to work Independently

Good communication skills

Good Organizational abilities, dependable and reliable

Able to act / react quickly and efficiently to a changing situations / environment

Must show attention to details- accuracy a must

Courteous and Professional

Ability to follow instructions and must be a team player

Supervisor experience preferred

Required Skills

Basic Requirements :

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be require

Possess valid State Driver License

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Required Experience

Basic Requirements :

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be require

Possess valid State Driver License

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at LAX airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

Airline Business Manager Summary :

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations / retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o Familiarity with the Aviation industry (or B2B crack) : Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed.

Apply online today! https : / / hallmark-aviationcareers.silkroad.com /

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements :

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Required Skills

Required Experience

Hallmark Aviation Services is seeking a Supervisor for an International Airline in San Diego, CA (SAN).

The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

• Minimum 18 months Airline Experience Preferred
• Strong leadership abilities
• Excellent focus on Customer and Client satisfaction
• Must be able to work morning, afternoon and / or night shift
• Ability and willingness to work harmoniously in a team environment
• Strong leadership, but stronger team player
• Ability to work under pressure
• Able to communicate effectively, verbally and in writing
• Thorough knowledge of airport operations : A rrivals, Departures, Ticket Counter
• Basic knowledge of airline reservations
• Able to solve basic problems within the operation : DBC, Delays, Cancellations, Etc.
• Computer, typing and ticketing experience
• Able to operate independently and work varied hours

Required Skills

Basic Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient
• Basic Math Skills : Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures

Required Experience

Basic Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient
• Basic Math Skills : Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement.

Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services.

We invite you to apply and be a part of our exclusive team to provide the ultimate service...

peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at San Diego International Airport (SAN).

We cater to a distinctive clientele.

What we offer.

• Excellent advancement opportunities
• Paid Training
• Dynamic Workplace
• Medical benefits (Full-Time Employees)
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives and travel perks
• Flight Benefits

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment :

• Learn behind-the-scene workings of an international airport.
• You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Computer savvy

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

It's just one click away.

Required Skills

Required Experience

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement.

Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services.

We invite you to apply and be a part of our exclusive team to provide the ultimate service...

peace of mind

Position Summary :

The Lounge Agent is responsible for greeting customers, taking drink / food orders, making drinks, as well as serving beer, wine and other beverages.

The Lounge Agent must successfully complete transactions on POS machine as well as communicate ticket times and potential problems to the manager on duty and other team members as necessary.

The Lounge Agent must prepare food in the BOH and deliver to appropriate table. Lounge Agent must strive to provide the highest quality of service to customers and associates at all times.

Lounge Agents must also maintain restrooms, buss tables, wash dishes and sanitize food service areas and dining areas as necessary.

Lounge Agents must perform all other responsibilities as directed by the business or as assigned by management.

What we offer.

• Excellent advancement opportunities
• Paid Training
• Dynamic Workplace
• Medical benefits (Full-Time Employees)
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives and travel perks
• Flight Benefits

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment :

Essential Duties & Responsibilities (including, but not limited to) :

• Greets customers and takes food / drink orders
• Provides information about products and looks for opportunity to "up-sell" products
• Follows recipes and / or product directions for mixing beverages
• Follow recipes and / or product directions for preparing small food plate / entrees
• Collects payments and operates POS registers for drinks and / or food served, following company policies and procedures for all transactions;

secures all monies at the end of each shift

• Follows alcohol awareness procedures for preventing intoxication
• Ensures a clean, sanitized and well stocked bar and dining areas
• Ensures a clean, sanitized and well stocked kitchen & work station(s)
• Clears unnecessary items from tables as needed; pre-bussing, bussing and wiping down tables
• Communicate effectively with team
• Maintain awareness of factors such as food safety and the temperature of the food
• Ensure order is complete before it is delivered to the table
• Minimizes safety hazards by following all safety rules and procedures
• Wash dishes, glassware, flatware, pots, sheet pans, trays, and other items using a dishwasher system or by hand according to health safety standards
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition
• Sort and remove trash and any large food particles, placing it in designated trash areas as needed
• Sweep, scrub, mop and dry floors as needed
• Transfer supplies, equipment or product between storage and work areas, by hand or using hand trucks
• Attend all scheduled employee mandatory meetings and offer suggestions for improvement
• Coordinate with and assist fellow employees to meet guest needs and support the operation of the lounge
• Fill-in for coworkers where needed to ensure guest service standards and efficient operations are maintained
• Clean, maintain and stock restrooms, shower and personal hygiene areas as needed

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 21 years of age, high school graduate or G.E.D equivalent.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Computer savvy

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

It's just one click away.

Required Skills

Required Experience

Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious International Airline for our Newark, NJ (EWR) Location.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

DEPARTMENT : Newark, NJ (EWR)

REQUIREMENTS AND SKILLS NEEDED :

Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Excellent interpersonal, coaching and counseling skills

Understand that staff development is a leader’s responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writing

Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation

5 Yrs Airline Experience preferred : Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours

SPECIFIC DUTIES INCLUDE :

Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Required Skills

Required Experience

Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious Airline for our Kahului-Maui Location, and other Seasonal Locations.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

DEPARTMENT : MAUI, HI (OGG)

REQUIREMENTS AND SKILLS NEEDED :

Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Excellent interpersonal, coaching and counseling skills

Understand that staff development is a leader’s responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writing

Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation

5 Yrs Airline Experience preferred : Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours

SPECIFIC DUTIES INCLUDE :

Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Required Skills

Required Experience