H&M Jobs (9)

Job Description

About the Role

At H&M, as a Retail Sales Associate you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store’s sales and profit.

As a Retail Sales Associate, you will always put customers first, offer assistance, and share your Product and Fashion knowledge.

You will create an environment that is easy for our customers to shop through Store Operations and Great Garment Care. By sharing knowledge and skills with colleagues, you will actively contribute to creating a Best Team to meet our customers’ expectations.

This role will work in accordance with H&M standards, policies, procedures, and legal requirements.

Your Day to Day*

• Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
• Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
• Actively process, stock, and replenish garments on the sales floor and stock room
• Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
• Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in the appropriate bag following the register best practices routine
• Eager to educate and promote our H&M Loyalty program to our customers
• Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
• Work in accordance with H&M standards and local legislation with health & safety and security routines to guarantee you, your colleagues, and customer safety at all times
• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store

Qualifications

Who You Are

• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment
• Inclusive, positive, creative, and willing to learn on the job!
• A team player with a flexible approach
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Must be able to work a flexible work schedule, including nights and weekend

Additional Information

Why You’ll Love Working for H&M

• A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Job Status : Hourly, Non-Exempt

Compensation :

Sales Associates Start at $12.75 per hour

Benefits :

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.

We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA.

Plus, additional Voluntary Benefits.

Our Career site will have more details, click on Benefits at career.hm.com

Please note that seasonal employees are not eligible for these benefits

EEOC Code : SLS

This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

H&M, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting.

This range may be modified in the future.

Job Description

About the Role

At H&M, as a Retail Sales Associate you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store’s sales and profit.

As a Retail Sales Associate, you will always put customers first, offer assistance, and share your Product and Fashion knowledge.

You will create an environment that is easy for our customers to shop through Store Operations and Great Garment Care. By sharing knowledge and skills with colleagues, you will actively contribute to creating a Best Team to meet our customers’ expectations.

This role will work in accordance with H&M standards, policies, procedures, and legal requirements.

Your Day to Day*

• Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
• Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
• Actively process, stock, and replenish garments on the sales floor and stock room
• Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
• Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in the appropriate bag following the register best practices routine
• Eager to educate and promote our H&M Loyalty program to our customers
• Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
• Work in accordance with H&M standards and local legislation with health & safety and security routines to guarantee you, your colleagues, and customer safety at all times
• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store

Qualifications

Who You Are

• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment
• Inclusive, positive, creative, and willing to learn on the job!
• A team player with a flexible approach
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Must be able to work a flexible work schedule, including nights and weekend

Additional Information

Why You’ll Love Working for H&M

• A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Job Status : Hourly, Non-Exempt

Compensation :

Sales Associates Start at $12.75 per hour

Benefits :

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.

We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA.

Plus, additional Voluntary Benefits.

Job Description

SELLING You ensure that the garment presentation in windows and in store is according to the Commercial Handbook. together with your Flagship Window Manager you lead the team to maximize and drive the Commercial opportunities within the H&M brand guidelines.

Fashion Knowledge

• Ensure you are up-to-date with current Fashion trends, styling techniques so you can anticipate your customer needs.
• Share, inspire and educate your team on the seasonal trend information.

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve excellent customer service

Indirect Customer Service

• Follow up the styling Identity through the implementation of the Commercial handbook. Secure well styled GTL mannequins in windows and A-Area’s is correct according to the customer profile.
• Launch and maintain all sale campaigns and activities on time and according to H&M standards in relation to windows.
• Partners with the store team to create a clear red thread from windows to a-area with wearable buying suggestions.

Drive Sales Targets

• Ensure stores windows and styling can compete effectively in the local market by identifying opportunities in styling and windows to provide the best customer experience and increase selling.
• Initiate changes to improve the business together with the store team.

Team

You support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure the all legal requirements and H&M polices are fulfilled.

General Information

General Information

Training & Development

• Develop the visual and styling skills of store teams.
• Execute visual training for all colleagues to support window and styling presentation according to Commercial handbook.
• Support with expansion needs.
• Seek Stylist potential for succession.

Visual Store Operational Routines

• Follows best practice on quantity, condition and maintenance for all visual material and visual scheme orders, display stock and interior materials with sustainability in mind.
• Manage the upkeep of the window props in designated storage place to be organized and stored safely.
• Shares information to team regarding windows and styling while continuing to evaluate throughout the season.

Communication & Legal Requirements

Ensure that all communication in the windows meet local legislation.

Routines

Organize and plan your workload according to business needs and Window / Commercial Planner. Ensure safety, Security and administration procedures are always followed.

Commercial Routines

• Adapt the store planning according to store needs and budget from the commercial plan.
• Complete and take action on Best Brand portion of the Store Experience Tool (S.E.T) to maximize Styling and window opportunities.

Commercial Routines

• Complete the GTL sample picking for both Window and Indoor to create clear stories and maintain the Red Thread.
• Complete all windows and A-Area’s styling morning routines daily before store opening.
• Responsible for window check in routine of visual material and visual scheme orders in communication of missing orders to Window Visual Manager.
• Control quality and condition of all incoming visual material.
• Maintain and care for all display and interior material with sustainability in mind.
• Keep Visual room maintained and organized.
• Share information with team on commercial handbook, seasonal changes & continue to evaluate through the season.
• Provide updates of all VM information to store team.
• Paint Windows as necessary.

Security

• Promote employee and customer safety.
• Resolve health & safety, legal and security issues.
• Prevent loss.

Qualifications

3 years of visual window and display experience

• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
• Ability to climb a ladder and use a step stool.

Ability to coach on customer profile styling techniques and standards.

• Must be able to work with hand and power operated tools and lift in order to execute display set ups
• Open availability including evenings and weekends.
• Required to travel up to 85% to support other stores.

Additional Information

Why You’ll Love Working for H&M

• A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Job Status : Hourly, Non-Exempt

Reports to : Flagship Window Visual Manager

Compensation :

Window Visual Merchandisers start at $19.66-21.63 per hour

Benefits :

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.

We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA.

Plus, additional Voluntary Benefits.

Job Description

Overall Job Summary : As aMulti Area Security Manager, you are responsible for supporting the Sales & Profit in your Areas by setting a security plan to deliver the Best Customer Experience in line with your Area’s goals and Country Security focuses.

Acting as a leader with a strong knowledge-based approach, you support the stores and Area Teams to enable the Best Teams from a security perspective based on results, values, and leadership.

You support the Areas by effectively and efficiently ensuring the delivery (with the lowest possible long-term cost) of Security Services and Green Standard achievements for the H&M Group.

You work in accordance with legal requirements and H&M Global standards, policies and procedures to meet the expectations of customers and colleagues for all brands.

Analyze facts that lead to a risk-based approach to losses and cost.

This position is based in Seattle Metro Area

Core Responsibilities includes but is not limited to :

People and Teams - Acting as a leader with a strong knowledge-based approach, you empower the Store and Area Teams to raise risk awareness.

You build a better performing customer centric organization that makes risk-based decisions. You work with talent and development based on results, values, and leadership to have the right people in the right place with the right competences.

• Communicate clearly and in an inspiring way about business performance and goals
• Partnership with Area Sales Managers & Area Teams to secure & promote a health and safety culture in stores
• Support Area Human Resources & Store Management Teams to monitor the completion of all Health, Safety and Security related trainings in GROW (Learning Management System)
• Promote a positive feedback culture
• Educate Area Teams on all security aspects
• Educate leadership throughout our offices and stores on H&M Group Code of Ethics
• Partnership with Area Human Resources and Area Sales Managers to identify, develop and manage future security talent through succession planning
• Supports with coordinating and managing local crisis situations when they arise
• Establish cross functional collaboration with the different functions at Area level and organizes quarterly meetings with each

Planning - You have a clear and aligned definition of the Security Scope of work based on the Green Standards audit model.

You have clear and aligned requirements and processes in the project management scope with all stake holders. You have budgets based on requirements, risks and long-term plans.

• Ensure Security operations according to the H&M Global Security Strategy and the agreed Service Scope for all brands.
• Assists with planning, training & implementation of special projects (Security Training, Store openings, Inventory, IT, etc.)
• Develop the Security budget together with the Regional Security Manager and Security Controller on scheduled and reactive work and planned activities (press event, designer, etc.).
• Setting strategic plans to achieve H&M Security goals based on relevant KPI’s.
• Execute future initiatives and projects within your Areas with partnership of all stakeholders.
• Ensure Store Green Standard Audit planning, execution and follow up.
• In partnership with the Security Project Manager ensure clear timelines and plans for executing projects (new store / rebuild / closures) with all stakeholders within the project management scope for all brands.
• Responsible for the maintenance and upkeep of all security assets for assigned stores
• Responsible to acknowledge and process work order requests within a timely manner
• Responsible for the entire life cycle of the invoice process

Profit - You work actively with cost follow up including forecast and investment costs. You minimize risk to the company by achieving and executing all Green Standards.

You identify well performing stores, capture best practices and share experience from existing stores within the Security Team and with our Stakeholders.

You work actively with the loss prevention strategy in every business unit to minimize shrink.

• Overview of cost performance within Areas based on actual vs budget including forecasting
• Responsible for developing and executing improvement plans to meet forecast and budget
• Manage vendors on a day to day basis and provide feedback for our Quarterly Vendor Review
• Identify opportunities within Workers Comp and General Liability, taking cross functional collaboration with appropriate stakeholders to minimize accidents.
• Identify opportunities within security reports and collaborate cross functionally to maximize profit and minimize loss.
• Strategic Loss Prevention Strategy for all stores with quarterly follow up to minimize shrink and increase stock accuracy
• Responsible to identify and resolve dishonest activity via loss prevention H&M approved portals, conduct investigation in partnership with Regional Employee Relations and Area Human Resources
• Manages all risk related situations in assigned stores inclusive of store accidents, customer conflict, unproductive shoplifting incidents and disruptive customers
• By utilizing available resources and partnering with Investigators, identify and analyze external theft trends.

Additional Accountabilities :

Responsible for creating and managing a budget in conjunction with the Sales Market Security Manager. Overview of approximately up to 90 H&M Group properties (stores, offices, split-points, DC).

What You’ll Need to Succeed :

• Possess the necessary documents and ability to travel internationally
• Bachelor’s degree preferably in a safety related field, or equivalent working experience
• Minimum of 2 years as an H&M Store Manager or comparable external experience
• Proficient in Microsoft Office
• Strong professional maturity and the ability to deal with sensitive and confidential information
• Experience leading and managing a team
• Knowledge of OSHA regulations
• Strong communication, teamwork, analysis, judgment and customer focus skills
• Ability to identify internal and external risk, implement mitigation routines and analyze accident data for potential safety concerns
• Strong cognitive skills including problem analysis, decision making and strong quantitative analysis
• Excellent communication skills, ability to articulate information in all formats
• Wicklander and Zulawski interview and interrogation techniques
• On call for all store incidents, nights, weekends (Break-ins, weather, alarms, civil unrest activities, etc.)
• Valid Driver’s license
• Required domestic travel up to 65% of time

Job Status : Salary, Exempt

Salary Range : $91,177 - $102,574

EEOC Code : PRO

Benefits :

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.

We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA.

Plus, additional Voluntary Benefits.

Job Description

About the Role Working at the heart of a fast-pasted fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style.

This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values.

You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

This position reports to our Store Visual Manager (based on volume) or the Store Manager.

Your Day to Day*

Sales and Profit

The Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook.

Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines.

The role will execute floor moves based on those joint decisions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.
• Adapt the store planning according to store needs and budget from the Commercial plan.
• Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.

Visual Store Operations Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete all sales floor and window morning routines daily before the store is open
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep the visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

People and teams

The Visual Merchandiser will support the Store team to enhance customer and working experience in-store through coaching and development.

Together with the Store Management team, the Visual Merchandiser will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Identify future Visual Merchandiser talent for succession.

Communication and Legal Requirements

Ensure that all communication in the windows and on the sales floor complies with local legislation.

Security

• Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store

Qualifications

Who You Are

• Inclusive, positive, creative, and willing to learn on the job!
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• 1-2+ years of transferrable experience welcome
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Must be able to work with hand and power-operated tools (Iron, Steamer, etc) and lift in order to execute display setups
• Must be able to work a flexible work schedule, including nights and weekends
• May be required to travel to support other store

Additional Information

Why You’ll Love Working for H&M

• A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Job Status : Hourly, Non-Exempt

Compensation :

Hiring Range is $19.66 - $21.63 Hourly

Benefits :

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.

We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA.

Plus, additional Voluntary Benefits.

Job Description

About the Role

At H&M, as a Retail Sales Associate you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store’s sales and profit.

As a Retail Sales Associate, you will always put customers first, offer assistance, and share your Product and Fashion knowledge.

You will create an environment that is easy for our customers to shop through Store Operations and Great Garment Care. By sharing knowledge and skills with colleagues, you will actively contribute to creating a Best Team to meet our customers’ expectations.

This role will work in accordance with H&M standards, policies, procedures, and legal requirements.

Your Day to Day*

• Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
• Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
• Actively process, stock, and replenish garments on the sales floor and stock room
• Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
• Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in the appropriate bag following the register best practices routine
• Eager to educate and promote our H&M Loyalty program to our customers
• Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
• Work in accordance with H&M standards and local legislation with health & safety and security routines to guarantee you, your colleagues, and customer safety at all times
• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store

Qualifications

Who You Are

• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment
• Inclusive, positive, creative, and willing to learn on the job!
• A team player with a flexible approach
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Must be able to work a flexible work schedule, including nights and weekend

Additional Information

Why You’ll Love Working for H&M

• A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Job Status : Hourly, Non-Exempt

Compensation :

Sales Associates Start at $11.00 per hour

Benefits :

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.

We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA.

Plus, additional Voluntary Benefits.

Job Description

About the Role Working at the heart of a fast-pasted fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style.

This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values.

You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

This position reports to our Store Visual Manager (based on volume) or the Store Manager.

Your Day to Day*

Sales and Profit

The Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook.

Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines.

The role will execute floor moves based on those joint decisions.

Fashion Knowledge

• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.
• Adapt the store planning according to store needs and budget from the Commercial plan.
• Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.

Visual Store Operations Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete all sales floor and window morning routines daily before the store is open
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep the visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

People and teams

The Visual Merchandiser will support the Store team to enhance customer and working experience in-store through coaching and development.

Together with the Store Management team, the Visual Merchandiser will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Identify future Visual Merchandiser talent for succession.

Communication and Legal Requirements

Ensure that all communication in the windows and on the sales floor complies with local legislation.

Security

• Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store

Qualifications

Who You Are

• Inclusive, positive, creative, and willing to learn on the job!
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• 1-2+ years of transferrable experience welcome
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Must be able to work with hand and power-operated tools (Iron, Steamer, etc) and lift in order to execute display setups
• Must be able to work a flexible work schedule, including nights and weekends
• May be required to travel to support other store

Additional Information

Why You’ll Love Working for H&M

• A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Job Status : Hourly, Non-Exempt

Compensation :

Hiring Range is $19.66 - $21.63 Hourly

Benefits :

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.

We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA.

Plus, additional Voluntary Benefits.

Our Career site will have more details, click on Benefits at career.hm.com

EEOC Code : SLS

This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting.

H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Job Description

About the Role Working at the heart of a fast-pasted fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style.

This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values.

You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

This position reports to our Store Visual Manager (based on volume) or the Store Manager.

Your Day to Day*

Sales and Profit

The Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook.

Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines.

The role will execute floor moves based on those joint decisions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.
• Adapt the store planning according to store needs and budget from the Commercial plan.
• Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.

Visual Store Operations Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete all sales floor and window morning routines daily before the store is open
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep the visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

People and teams

The Visual Merchandiser will support the Store team to enhance customer and working experience in-store through coaching and development.

Together with the Store Management team, the Visual Merchandiser will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Identify future Visual Merchandiser talent for succession.

Communication and Legal Requirements

Ensure that all communication in the windows and on the sales floor complies with local legislation.

Security

• Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store

Qualifications

Who You Are

• Inclusive, positive, creative, and willing to learn on the job!
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• 1-2+ years of transferrable experience welcome
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Must be able to work with hand and power-operated tools (Iron, Steamer, etc) and lift in order to execute display setups
• Must be able to work a flexible work schedule, including nights and weekends

Job Description

SELLING You ensure that the garment presentation in windows and in store is according to the Commercial Handbook. together with your Flagship Window Manager you lead the team to maximize and drive the Commercial opportunities within the H&M brand guidelines.

Fashion Knowledge

• Ensure you are up-to-date with current Fashion trends, styling techniques so you can anticipate your customer needs.
• Share, inspire and educate your team on the seasonal trend information.

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve excellent customer service

Indirect Customer Service

• Follow up the styling Identity through the implementation of the Commercial handbook. Secure well styled GTL mannequins in windows and A-Area’s is correct according to the customer profile.
• Launch and maintain all sale campaigns and activities on time and according to H&M standards in relation to windows.
• Partners with the store team to create a clear red thread from windows to a-area with wearable buying suggestions.

Drive Sales Targets

• Ensure stores windows and styling can compete effectively in the local market by identifying opportunities in styling and windows to provide the best customer experience and increase selling.
• Initiate changes to improve the business together with the store team.

Team

You support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure the all legal requirements and H&M polices are fulfilled.

General Information

General Information

Training & Development

• Develop the visual and styling skills of store teams.
• Execute visual training for all colleagues to support window and styling presentation according to Commercial handbook.
• Support with expansion needs.
• Seek Stylist potential for succession.

Visual Store Operational Routines

• Follows best practice on quantity, condition and maintenance for all visual material and visual scheme orders, display stock and interior materials with sustainability in mind.
• Manage the upkeep of the window props in designated storage place to be organized and stored safely.
• Shares information to team regarding windows and styling while continuing to evaluate throughout the season.

Communication & Legal Requirements

Ensure that all communication in the windows meet local legislation.

Routines

Organize and plan your workload according to business needs and Window / Commercial Planner. Ensure safety, Security and administration procedures are always followed.

Commercial Routines

• Adapt the store planning according to store needs and budget from the commercial plan.
• Complete and take action on Best Brand portion of the Store Experience Tool (S.E.T) to maximize Styling and window opportunities.

Commercial Routines

• Complete the GTL sample picking for both Window and Indoor to create clear stories and maintain the Red Thread.
• Complete all windows and A-Area’s styling morning routines daily before store opening.
• Responsible for window check in routine of visual material and visual scheme orders in communication of missing orders to Window Visual Manager.
• Control quality and condition of all incoming visual material.
• Maintain and care for all display and interior material with sustainability in mind.
• Keep Visual room maintained and organized.
• Share information with team on commercial handbook, seasonal changes & continue to evaluate through the season.
• Provide updates of all VM information to store team.
• Paint Windows as necessary.

Security

• Promote employee and customer safety.
• Resolve health & safety, legal and security issues.
• Prevent loss.

Qualifications

3 years of visual window and display experience

• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
• Ability to climb a ladder and use a step stool.

Ability to coach on customer profile styling techniques and standards.

• Must be able to work with hand and power operated tools and lift in order to execute display set ups
• Open availability including evenings and weekends.
• Required to travel up to 85% to support other stores.

Additional Information

Why You’ll Love Working for H&M

• A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Job Status : Hourly, Non-Exempt

Reports to : Flagship Window Visual Manager

Compensation :

Window Visual Merchandisers start at $19.66-21.63 per hour

Benefits :

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.

We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA.

Plus, additional Voluntary Benefits.

Our Career site will have more details, click on Benefits at career.hm.com

Please note that seasonal employees are not eligible for these benefits

EEOC Code : SLS

This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

H&M, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting.

This range may be modified in the future.