Great Wolf Lodge Jobs (8)

Pay : $17.00 per hour

A Great Wolf, the Security Attendant is one of the most important positions in the lodge, as they are vital to ensuring the safety of our guests, their families, and anyone that visits our lodge.

No matter the situation, Great Wolf security is trained to respond and ensure all guests enjoy a safe and fun environment.

Essential Duties & Responsibilities

• Maintains the security and safety of the hotel, Guests, Pack Members and their property by providing constant vigilance in and around the hotel premises
• Fills in security related job assignments
• Runs routine inspections of the hotel premises
• Acts promptly in the event of a circumstance that requires attention
• Assists Management in dealing with any incidents that arise within the hotel and produces detailed documentation of event
• Follows all Occupational Health & Safety rules upheld by the hotel
• Projects a professional and polished image that inspires confidence and trust
• Remains composed and behaves professionally during emotionally charged or stressful situations
• Provides guest service in every interaction with guests at the resort
• Helps manage risk, and uses contingency plans to face uncertainty and adapt to change
• Sorts through conflicting perspectives without taking sides. Is aware of personal biases and doesn't allow them to affect decisions

Basic Qualifications & Skills

• High School education or equivalent
• Experience managing extensive closed circuit television arrays; comfortable operating and monitoring activities on-premises using CCTV systems, access control systems, and alarm systems
• Willingness to work evenings, weekends, and Holidays depending on business demands
• Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

• Law enforcement background
• First responder training

Physical Requirements

• Lift up to 30 lbs.
• Ability to sit and / or stand for long periods of time

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Pay : $0 per hour - $0 per hour

At Great Wolf, the Waterpark Maintenance Manager leads a team of technicians to keep waterpark running and ensures a safe and fun environment for guests.

The Manager is responsible for leading the installation, maintenance and repair of aquatic equipment ensuring functionality that meets all required quality standards, resulting in maximum operating time and customer satisfaction.

Essential Duties & Responsibilities

• Responsible leadership of staff members, including; recruiting, hiring, training, and maintaining appropriate staffing levels for the department
• Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management
• Oversee the implementation of all waterpark property and equipment repairs and preventative maintenance, monitor life safety systems
• Oversees and ensures that the administration of the department is in compliance with all corporate and brand standards and all federal, state and local laws
• Oversees, delegates, and performs as necessary maintenance and repair work on the waterpark equipment
• Understands pool chemistry and general pool maintenance practices
• Completes and maintains certification training in Aquatic Facility Operator and / or Certified Pool Operator programs
• Perform tasks efficiently and in compliance with all safety rules and regulations
• Uses and reinforces safe chemical handling in addition to following and adhering to MSDS practices and procedures as outlined by GWR standards, OSHA, EPA, Green Seal, and Federal, State, and Local laws
• Plans and completes successful annual shutdowns by coordinating with the Aquatics Director, Director of Engineering, Lodge General Manager, and associated contractors
• Maintains records and documentation according to corporate, industry, and government standards
• Schedules staff to ensure operational excellence, while keeping within budgetary limits
• Follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc.
• Monitor supplies and inventory in a timely and efficient manner, minimizing waste and ensuring that equipment is prepared and operational for the next shift
• Monitors work order volume and prioritizes assignments for team as necessary
• Inspects work assignments by maintenance staff to ensure that work is completed in a timely manner and within specifications
• Manages shift operations including staff scheduling, training and coaching.
• Assists the Director of Engineering in reviewing Market Metrix comments to follow up with any necessary actions for their area of responsibility
• Assists Director of Engineering in managing labor, forecasting, and inventory processes for their area of responsibility

Basic Qualifications & Skills

• Bachelor's degree in business, engineering or related field (or equivalent education / experience)
• 1+ year supervisory / leadership experience
• Minimum 3 years experience in general maintenance, HVAC, plumbing, or waterpark maintenance
• Working knowledge of chemicals, tools, equipment, and supplies used in providing comprehensive building / water park maintenance services
• Successful completions of criminal background check and drug screen
• Availability to work flexible hours and varied shifts including weekends and holidays, as required

Desired Qualifications & Traits

• Previous resort maintenance experience
• Expert at hands-on equipment maintenance
• Able to develop, implement, and monitor programs that adhere to all appropriate regulations, including : Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications

Physical Requirements

• Able to lift up to 75 lbs.
• Able to bend, stretch, and twist
• Able to sit or stand for long periods of time
• Able to climb multiple flights of stairs on daily basis and walk frequently

Pay : $0 per hour - $0 per hour

At Great Wolf, the Waterpark Maintenance Manager leads a team of technicians to keep waterpark running and ensures a safe and fun environment for guests.

The Manager is responsible for leading the installation, maintenance and repair of aquatic equipment ensuring functionality that meets all required quality standards, resulting in maximum operating time and customer satisfaction.

Essential Duties & Responsibilities

• Responsible leadership of staff members, including; recruiting, hiring, training, and maintaining appropriate staffing levels for the department
• Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management
• Oversee the implementation of all waterpark property and equipment repairs and preventative maintenance, monitor life safety systems
• Oversees and ensures that the administration of the department is in compliance with all corporate and brand standards and all federal, state and local laws
• Oversees, delegates, and performs as necessary maintenance and repair work on the waterpark equipment
• Understands pool chemistry and general pool maintenance practices
• Completes and maintains certification training in Aquatic Facility Operator and / or Certified Pool Operator programs
• Perform tasks efficiently and in compliance with all safety rules and regulations
• Uses and reinforces safe chemical handling in addition to following and adhering to MSDS practices and procedures as outlined by GWR standards, OSHA, EPA, Green Seal, and Federal, State, and Local laws
• Plans and completes successful annual shutdowns by coordinating with the Aquatics Director, Director of Engineering, Lodge General Manager, and associated contractors
• Maintains records and documentation according to corporate, industry, and government standards
• Schedules staff to ensure operational excellence, while keeping within budgetary limits
• Follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc.
• Monitor supplies and inventory in a timely and efficient manner, minimizing waste and ensuring that equipment is prepared and operational for the next shift
• Monitors work order volume and prioritizes assignments for team as necessary
• Inspects work assignments by maintenance staff to ensure that work is completed in a timely manner and within specifications
• Manages shift operations including staff scheduling, training and coaching.
• Assists the Director of Engineering in reviewing Market Metrix comments to follow up with any necessary actions for their area of responsibility
• Assists Director of Engineering in managing labor, forecasting, and inventory processes for their area of responsibility

Basic Qualifications & Skills

• Bachelor's degree in business, engineering or related field (or equivalent education / experience)
• 1+ year supervisory / leadership experience
• Minimum 3 years experience in general maintenance, HVAC, plumbing, or waterpark maintenance
• Working knowledge of chemicals, tools, equipment, and supplies used in providing comprehensive building / water park maintenance services
• Successful completions of criminal background check and drug screen
• Availability to work flexible hours and varied shifts including weekends and holidays, as required

Desired Qualifications & Traits

• Previous resort maintenance experience
• Able to develop, implement, and monitor programs that adhere to all appropriate regulations, including : Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications

Physical Requirements

• Able to lift up to 75 lbs.
• Able to bend, stretch, and twist
• Able to sit or stand for long periods of time
• Able to climb multiple flights of stairs on daily basis and walk frequently

Pay : $9.00 per hour

A Great Wolf, the Bartender provides friendly and responsive service to all guests, ensuring a fun and safe environment. The Bartender prepares cocktails and non-alcoholic beverages, has knowledge of common drinks, and makes suggestions to guests.

The Bartender also monitors inventory and takes appropriate action to re-stock as necessary.

Essential Duties & Responsibilities

• Serves customers alcoholic and non-alcoholic beverages including beer, wine, cocktails, juices, etc.
• Prepares garnishes and mixes drinks for guests according to recipes
• Assess customer needs and preferences and make recommendations
• Maintain attractive and orderly appearance of bar area through arrangement of bottles & glassware
• Ensure bar area adheres to highest standards of cleanliness, presentation, and service
• Prepares, cleans, and maintains draught beer equipment; connects couplings to beer barrels and to faucet
• Responsible for ensuring a safe and secure bar area by enforcing standards and procedures for alcohol consumption; comply with all legal regulations
• Monitor customers' alcohol consumption and refuse service and / or call for alternate transportation as necessary
• Maintain supplies via ordering, requisitioning, or re-stocking snacks, liquors, beers, wines, and non-alcoholic beverages;

replace kegs / beer barrels; prepare garnishes

• Enhance skillset and knowledge by participating in educational opportunities; stay abreast of industry trends; experiment with new cocktail recipes
• Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting

Basic Qualifications & Skills

• Must be 21 years of age
• Must be flexible regarding scheduling based on business demands
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Previous bartending training and / or experience; demonstrated knowledge of beer, wine, cocktails and non-alcoholic beverages
• Understanding of sanitation-related issues and knowledge of precautions necessary to ensure clean beverage preparation environment
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Pay : $3.50 per hour

The Server is responsible for taking food and beverage orders, serving food and beverages, and handling transactions while interacting in a positive, friendly and efficient manner with our guests.

Essential Duties & Responsibilities

Helps patrons select food and beverages by presenting menu; offering cocktails and appetizers; suggesting courses; explaining the chef's specialties;

identifying appropriate wines; answering food preparation questions and understanding customer's special needs and / or dietary restrictions

• Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Keeps kitchen staff informed by noting timing of meal progression
• Serves orders by picking up and delivering patrons' choices from bar and kitchen including accompaniments and condiments from service bars, as requested
• Responds to additional patron requirements by inquiring of needs; observing dining process
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Basic Qualifications & Skills

• Some High School education or equivalent
• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Previous server experience
• Prior experience with Point-of-Sale (POS) technology
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Physical Requirements

• Able to lift up to 15 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Pay : $9.00 per hour

A Great Wolf, the Bartender provides friendly and responsive service to all guests, ensuring a fun and safe environment. The Bartender prepares cocktails and non-alcoholic beverages, has knowledge of common drinks, and makes suggestions to guests.

The Bartender also monitors inventory and takes appropriate action to re-stock as necessary.

Essential Duties & Responsibilities

• Serves customers alcoholic and non-alcoholic beverages including beer, wine, cocktails, juices, etc.
• Prepares garnishes and mixes drinks for guests according to recipes
• Assess customer needs and preferences and make recommendations
• Maintain attractive and orderly appearance of bar area through arrangement of bottles & glassware
• Ensure bar area adheres to highest standards of cleanliness, presentation, and service
• Prepares, cleans, and maintains draught beer equipment; connects couplings to beer barrels and to faucet
• Responsible for ensuring a safe and secure bar area by enforcing standards and procedures for alcohol consumption; comply with all legal regulations
• Monitor customers' alcohol consumption and refuse service and / or call for alternate transportation as necessary
• Maintain supplies via ordering, requisitioning, or re-stocking snacks, liquors, beers, wines, and non-alcoholic beverages;

replace kegs / beer barrels; prepare garnishes

• Enhance skillset and knowledge by participating in educational opportunities; stay abreast of industry trends; experiment with new cocktail recipes
• Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting

Basic Qualifications & Skills

• Must be 21 years of age
• Must be flexible regarding scheduling based on business demands
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Previous bartending training and / or experience; demonstrated knowledge of beer, wine, cocktails and non-alcoholic beverages
• Understanding of sanitation-related issues and knowledge of precautions necessary to ensure clean beverage preparation environment
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Pay : $3.50 per hour

The Server is responsible for taking food and beverage orders, serving food and beverages, and handling transactions while interacting in a positive, friendly and efficient manner with our guests.

Essential Duties & Responsibilities

Helps patrons select food and beverages by presenting menu; offering cocktails and appetizers; suggesting courses; explaining the chef's specialties;

identifying appropriate wines; answering food preparation questions and understanding customer's special needs and / or dietary restrictions

• Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Keeps kitchen staff informed by noting timing of meal progression
• Serves orders by picking up and delivering patrons' choices from bar and kitchen including accompaniments and condiments from service bars, as requested
• Responds to additional patron requirements by inquiring of needs; observing dining process
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Basic Qualifications & Skills

• Some High School education or equivalent
• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Previous server experience
• Prior experience with Point-of-Sale (POS) technology
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Physical Requirements

• Able to lift up to 15 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Job Summary

The Director of Marketing is responsible for driving new customer acquisition and maximizing lifetime value of existing customers through measurable marketing programs in our paid and owned channels.

Success in this role will be determined by the ability to translate business objectives into innovative marketing strategies, lead the development and execution of marketing programs across paid and owned channels and analyze results to optimize programs in collaboration with internal and external partners.

The ideal candidate is results orientated with an in depth experience in media, CRM and data driven performance management.

This role requires the ability to strategically think and work in a dynamic, fast-paced environment.

Responsibilities :

• Translates business and marketing objectives into data driven marketing strategies (goals, tactics and metrics) across paid and owned channels.
• Serves as primary marketing advisor to multiple business functions on the appropriate campaign objectives, strategy and results.
• Drives thought leadership and execution for mass and personalized marketing efforts across email and paid digital.
• Works closely with the Brand Team to ensure that all marketing content & copy align with the overall Great Wolf brand vision
• Leads, coaches and guides the marketing team (including paid media, owned media and social) to determine most effective mix of product and brand content to achieve both revenue and engagement goals, inclusive of overseeing the paid digital and social media strategy as it relates to all paid promotions
• Develop and manage digital and offline advertising campaigns that support both top and bottom of the funnel. Primary focus will be developing and optimizing digital advertising campaigns across display, social, video, paid search and mobile as well as offline campaigns across OOH, TV and radio.
• Actively develop, test, and analyze content, targeting, bidding strategies and landing pages to maximize results, drive volume, meet revenue goals and increase ROI.
• Act as thought leader in performance marketing and programmatic advertising space for the brand, including maintaining fluency in the most recent best practices.
• Oversee the strategy, execution and optimization of all CRM (email, SMS, etc) marketing programs.
• Develops and maintains strong, collaborative relationships across the organization, lodges, vendors and industry professionals.
• Establishes strong media agency relationships and provides business strategy to inform media planning. Manages day to day relationship.
• Plans and manages marketing budgets. Redeploys funds as required to meet both revenue and budget targets.
• Reviews and analyzes marketing performance by using data to build upon success of program, while operating within specific forecast models.
• Identifies trends, patterns and correlations to develop actions with key stakeholders that will improve marketing performance to meet goals.
• Perform organic competitor analysis to discover content gaps and opportunities to optimize strategy.

Required Qualifications :

• BA / BS Degree, preferably in Marketing, Communications, Business, or related field of study.
• Management level marketing experience
• Experience with display, paid search and paid social in a B2C organization and TV, OOH and radio advertising.
• Demonstrated proficiency in digital marketing technologies and software, including but not limited to DMP, data onboarding, bid management, A / B testing, Google Premium / 360 Analytics, DSPs, and attribution.
• Experience leveraging online and offline marketing channels to drive B2C customer acquisition, lead generation and / or revenue generation.
• Demonstrated strong leadership and communication skills with the ability to build collaborative relationships and influence effectively across the organization and outside vendors.
• Demonstrated strong decision making, planning, organizational and interpersonal skills
• Demonstrated strong analytical capabilities to understand and draw insights from reporting, budgets, P&L statements
• Demonstrated strong project management skills including strategy, problem solving and attention to detail
• Demonstrated experience leading, coaching and developing a blended team of internal, external and cross-functional stakeholders

Preferred Qualifications :

• Experience in the hospitality industry
• Experience with marketing automation and email service provider platforms
• Experience managing agency relationships’, ability to socialize a brand objective with a third party to gain influence and buy in
• Experience managing paid digital and social media strategy, inclusive of targeting criteria, creative testing, budget management and measurement