goPuff Jobs (3)

Gopuff’s mission is to make daily life effortless. We want to be the go-to solution for immediate, everyday shopping needs.

Whether you’re shopping for grocery, home, baby or pet essentials, we want your experience to be shockingly fast, frictionless and unmatched.

Gopuff has a network of small warehouses, called micro-fulfillment centers, in hundreds of cities and towns across the U.

S. We store about 3,000 products in each micro-fulfillment center, so when you order, your stuff comes directly from us to you.

We don’t charge crazy surge pricing because we’re not a courier service, and because we’re delivering direct instead of picking it up from the store, we deliver fast.

Our motto is : Order in seconds, delivered in minutes. We are looking for an experienced Executive Assistantto assist with administrative duties.

The highly successful candidate will keep the executive that they support organized, productive and informed, while also helping to run the day-to-day operations of the office.

You Will :

• Play a key role in running of the GoPuff office in San Francisco and Concord, CA
• Drive and manage project to establish key processes in our Retail business
• Perform an extensive array of administrative tasks (manage calendars, scheduling, book travel)
• Coordinate cross departmental duties and meeting for internal and external clients
• Assist in coordinating reservations and clients visiting the office
• Prepare responses to correspondence
• Create and modify documents such as Contract Request Forms, invoices, reports, memos, and letters using word processing, spreadsheet, etc.
• Maintain confidentiality in all aspects of third party and staff information
• Coordinate travel for Executive team members and visitors
• Identify, prioritize and resolve issues in a proactive manner
• Possess an ability to preemptively foresee needs of the office and Executive(s)
• Create the space and office plan to support our growing company
• Manage interaction with third parties to ensure site safety and adherence to policy.
• Work with various partners such as Facilities Team to support office maintenance projects as well as Tech team to ensure office technology is functioning properly
• Assist in coordinating new hire set-up; creating fobs / keys and setting up desk space for new employees in conjunction with the Onboarding team
• Assist with sorting and delivering incoming mail to all departments and employees as well as coordinating any outgoing shipments and mail
• Act as the jack-of-all-trades who supports the staff and keeps the office running smoothly and efficiently
• Jumps in to help out teams who are under a high workload and picks up critical tasks if needed

You Have :

• Bachelor's degree required
• 3+ years in administrative capacity with partners or executives preferred
• Advanced computer proficiency and working knowledge of Microsoft Office and Gmail
• Excellent oral communication skills, writing skills, organizational and problem solving skills
• Ability to interact effectively with internal management and various levels of external parties
• Attention to detail with the ability to manage multiple priorities and responsibilities
• Ability to work well either independently or as part of a team
• Proven ability to consistently and positively contribute in high-paced, and changing environment

Benefits We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.

Gopuff employee discount-Career growth opportunities-Internal rewards programs-Annual performance appraisal and bonus-Equity program*Not applicable for contractors or temporary employees.

Gopuff is seeking a Social Media Copywriter to join our organic Social Media Team, who will serve as the day-to-day liaison and ultimate champion between the Gopuff organization and our online audience.

You are CUSTOMER OBSESSED and live for connecting 1 : 1 with people online, turning strangers into fans and fans into customers.

You love writing, you love the Internet (and all its weirdness), and you love combining these two things : participating in, sparking and driving conversations that will make Gopuff’s social media the best branded content on the internet.

Responsibilities :

• STRATEGIZE! THINK! IDEAS! Brainstorm and pitch inventive, exciting, innovative ideas and campaigns to connect with our existing and future customers, both online and in-person, to drive amplified conversation and Gopuff mentions that gets the Internet to notice Gopuff, drives our social KPIs and business KPIs in a way amplifies the content itself, think : how can this content extend into media & press, into the app, into consumer tactics?
• WRITE, WRITE, WRITE! Lead ideation of written content creation for GP’s social channels across all mediums : social brand storytelling, captions, text on screen, interactions with customers and brands across all of our active channels : TikTok, Twitter, Facebook, Instagram, Youtube and new and emerging social media channels.

Update our pages with compelling company news as necessary.

OWN OUR SOCIAL TONE OF VOICE Act as the voice, tone, and moderator of the brand through strategic community support, original content development (writing, storyboarding and storytelling focus), and digital engagement to build brand presence and trust.

You’re ultimately responsible for translating the GP master tone of voice into a social media TOV and! owning the dissemination, maintenance and evolution of our social TOV and messaging guidelines as the master brand evolves.

• PUBLISH & COMMUNITY MANAGE Distribute and post Gopuff’s content across channels, and oversee daily community management across brand's channels (responding to fans, identifying real-time moments and brand banter opportunities)
• Report on your own work and use data and insights to drive the generation of ALL content & creative strategy
• Own our Twitter strategy and content creation specifically, writing tweets on the daily
• Create content natively within social marketing channels
• Define and implement social listening and a reactive fan dialogue and moderation strategy that monitors hot and rising social media conversations and trends, and briefing them into the larger team to create and execute against
• Prepare active consumer care response plans as news or crises come up

Qualifications :

• Are a passionate consumer of social : you know who’s doing it best
• Love capturing and communicating brand stories through digital media
• A solid knowledge of SEO, keyword research and analytic tools
• Awesome writing, presenting and communication skills
• Understand the difference between organic and paid social!
• Are proficient in creating FOR social media (you know specs, native features, best practices, etc. that will improve the quality of the content)
• Have managed social channels for brands or communities
• Are an insight-miner; someone who loves looking at data points to understand what flopped, what worked, and how to improve content next time
• Have a strong attention to detail
• Can produce in a fast-paced, high-volume and deadline driven environment
• Understand social media is a 24 / 7 environment and are ready to jump on an opportunity that makes sense for the brand at any time
• Are willing to jump in as necessary when a great opportunity arises
• Are great at juggling multiple projects and to-do’s at once!
• Able to work non-standard hours when necessary, anticipating potential opportunities and workflow shifts to support goPuff’s key initiatives and events
• Positive, proactive and has a TRUE love for customer service

Benefits We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.

Gopuff employee discount-Career growth opportunities-Internal rewards programs-Annual performance appraisal and bonus-Equity program*Not applicable for contractors or temporary employees.

Gopuff is looking for a Copywriter to support Gopuff’s marketing team who will be responsible for writing best-in-class copy, according to the newly-established tonal guidelines.

This writer will be focused on creating and editing content for CRM, In-App and general marketing projects.. You’ll be working hand-in-hand with internal cross functional teams to deliver best-in-class, high-performing creative across channels at high volume and high quality.

The ideal candidate will be a consumer first, strategic thinker that obsesses over bold creative approaches that drive performance and deliver business results (Orders and New Customers).

This person should understand that the character and consistency of Gopuff’s brand messaging is the key to building long-lasting relationships with our customers, and building the brand.

Responsibilities

• Write compelling and on-brand copy for all Gopuff needs.
• Be ready, willing and able to handle a range of assignments; writing across channels, including web, app, digital, social, e-mail, product, search.
• Love and enjoy working collaboratively with writers, designers, creatives and non-creatives.
• Have a scrappy, entrepreneurial spirit and enthusiastically accept challenges.
• Work on evergreen daily brand work but also write for sub-brand or private label projects, as they arise.
• Have a sense of humor and a knack for writing with a clear, direct and human tone.
• Be able to come up with creative concepts.
• Tackle every assignment, big or small, with energy, focus and care.

Qualifications

• 2-3 years of experience at a design / creative agency or in-house at savvy brands.
• Compelling examples that demonstrate writing for brand-building projects, as well as content strategy.
• Experience selling to and communicating with customers in a retail context.
• Ability to multitask between projects and work with multiple teams / departments.
• Ability to work fast without compromising quality.
• Excellent understanding of grammar and sentence structure.

Benefits We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.

Gopuff employee discount-Career growth opportunities-Internal rewards programs-Annual performance appraisal and bonus-Equity program*Not applicable for contractors or temporary employees.