Lead Security Officer
The Lead Security Officer implements organization's goals, may provide input into strategic goals for the Security Department.
RESPONSIBILITY LEVEL : Implements organization's goals, may provide input into strategic goals for the Security Department.
Conducts research, evaluates data, and reports on findings, supporting the development and implementation of policies, procedures, and programs.
Has familiarity with the Security Department budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects.
Typically works on projects and initiatives that span 12 months - 2 years. PRINCIPAL DUTIES : 1.
Ensure compliance to security and safety standard operating procedures at Goodwill corporate locations. 2.
Conduct or assist with investigations of accidents, thefts, and discovered and / or reported incidents; prepare detailed, accurate and legible written reports;
review all incident reports completed by Security Officers. 3.
Prepare and conduct new officer training, including onboarding, facilities tours, vehicle training, radio etiquette, proper uniform, and reporting incidents. 4.
Assist with the creation and implementation of security staff schedules and rotations. 5.
Provide guests, employees and vendors, professional and courteous assistance in the conduct of their business at the agency - in person and by phone. 6.
Respond quickly to emergency and non-emergency situations including alarms at Goodwill corporate locations in accordance with Goodwill policies and procedures. 7.
Respond to, evaluate and / or treat medical emergencies within the facility within the guidelines of Goodwill Industries policies and procedures. 8.
Respond to and actively intervene in situations involving agitated, aggressive or disruptive, including but are not limited to all levels of the confrontational continuum up to and including physical restraint. 9.
Provide visible deterrence to crime and prohibited activities by patrolling the facility and adjacent grounds, and be alert and watchful for any activities which could result in the injury of a person or the damage or loss of property. 10.
Become skilled in MEDIC First Aid, CPR and Non-Violent Crisis Intervention Skills within 180 days of employment. 11.
Maintain a thorough knowledge of the facility, the guidelines of Goodwill Industries policies and procedures and any problems or situations unique to the facility. 12.
Assist with creation and conducting of security audits. 13.
Maintain a safe and orderly work environment. 14.
Leading and Developing Talent : May partner with coworkers to advance their development. 15.
Project and Change Management : May serve as a team member, or subject matter expert, for formal or department projects.
Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities.
Engages effectively in change affecting her / him, communicating appropriately with supervisor.
Follows through on learning, skill building, and practice necessary to adapt to change. 16.
Problem Solving : Light supervision; works independently.
Periodic review of work by manager or direct customer.
Researches, analyzes, and evaluates situations and reports on findings.
Solves advanced problems. 17.
Technical Skill : Advanced knowledge of professional principles and skills.
Comprehensive knowledge of principles, practices and procedures of particular field of specialization. 18.
Community Engagement : Champions Goodwill's community engagement initiatives.
Aware of Goodwill's community partner organizational and participates in volunteer opportunities as pertains to role and interest.
Participates in industry / knowledge groups. 19.
Responsible for all other duties / responsibilities as assigned. REQUIREMENTS : 1.
Two years of college education or experience equivalency, and a minimum of 5 years' experience. 1.
Valid driver's license required. 2.
Ability and willingness to work a flexible schedule, including off-shifts, weekends and holidays, when necessary.
Must respond and manage response to any non-retail Wisconsin location when alarms are triggered. CORE CULTURAL COMPETENCIES : 1.
Customer Focus : Independently anticipate and meet customer needs, while searching for ways to improve customer service.
Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs. 2.
Values Differences : Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.
Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating.
Challenge stereotyping or offensive comments. 3.
Communicates Effectively : Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.
Listens with interest to what others have to say. 4.
Situational Adaptability : Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.
Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed. 5.
Drives Results : Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.
Sets high standards for own performance, showing determination in the face of obstacles and setbacks. 6.
Ensures Accountability : Takes responsibility and ownership for successes and failures in own work.
- Monitors progress of performance and changes approach accordingly, following through on commitments. PHYSICAL / SENSORY DEMANDS : Job requires the following : remain stationary for sustained periods of time;
- ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and / or fingers;
visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information.
Regularly lifts and / or moves up 10 pounds, frequently lifts and / or moves up to 20 pounds, occasionally lifts and / or moves up to 50 pounds.
Moves about to accomplish tasks.
Lift : Raises objects from lower to higher position or moves objects horizontally.
Reach : Extending upwards or downwards to retrieve objects.
Stoop, kneel crouch or crawl : Positions self to retrieve objects.
Worker is subject to weather conditions (hot, humid, dry, cold etc.).
Worker is subject to human blood, body fluids or tissue.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (GWINT)
Janitor/Exterior (Fill In)
The Janitor Exterior is responsible for the cleaning of assigned areas to include bathrooms, floors, grounds, and maintenance of equipment used for cleaning service in and around the galley.
RESPONSIBILITY LEVEL : Responsible for the cleaning of assigned areas to include bathrooms, floors, grounds, and maintenance of equipment used for cleaning service in and around the galley. PRINCIPAL DUTIES : 1.
Clean and sanitize restrooms.
This includes cleaning walls, mirrors, toilets, urinals and mopping of floors.
Replenish hand soap and paper products.
Empty all restrooms garbage containers. 2.
Set up cleaning cart with all supplies and equipment necessary to clean restrooms. 3.
Empty garbage cans and remove cardboard boxes from kitchen area.
Transports garbage bags and cardboard to the outside dumpsters and trash compactor. 4.
Maintain cleanliness of the back dock area by sweeping and mopping.
Mop hallway. 5.
Clean and sanitize areas after bodily fluid spills following the standards established for handling blood borne pathogen spills. 6.
Removal of snow and operation of snow removal equipment. 7.
Follow proper sanitation and established safety procedures at all times and wear personal protective equipment as required. 8.
Report all defective equipment to appropriate supervisor. 9.
Follow safety procedures and report safety hazards to appropriate supervisor. 10.
Knowledge and ability to use a pallet jack. 11.
Clean floors and hallways with motorized floor machine. 12.
Other duties as assigned. REQUIREMENTS : 1.
High school diploma or equivalent preferred. 2.
Minimum of one year of work experience in a commercial janitorial setting is preferred. 3.
Sanitation license is preferred. CORE COMPETENCIES : 1.
Operate various pieces of equipment in the performance of job duties. 2.
Ability to work independently and complete duties in a timely manner. 3.
Ability to work and communicate effectively with co-workers and customers. 4.
Ability to work for a prolonged period of time in hot or cold environments. 5.
Able to clean and sanitize area in response to BBP needs. PHYSICAL / SENSORY DEMANDS : 1.
Lift and carry 60 pounds up to 10 feet. 2.
Independently push a cart with a 40-pound load up to 100 feet. 3.
Full range of motion and be able maneuver in small spaces. 4.
Repetitive use of hands and frequent standing and walking for long periods. (SEW) (INT) (EXT)