Seasonal Administrative SupportEmailViewApply
Summary / Objective
We’re always looking for the best talent to join our winning team! Come join a team of diverse and passionate people from all backgrounds to welcome into our energetic, fast-paced and collaborative environment.
Go Retail Group based in Austin, Texas is the parent company to several strong retail brands, including Calandars.com, Go! Retail Stores.
In addition to its rapidly growing ecommerce operations, the company operates nearly 100 year round retail stores and more than 1,000 seasonal pop-up stores in shopping malls throughout the US.
Founded in 1993, the company has a vibrant and unique culture with a focus on fun and hard work. Other fundamentals of the corporate environment are civic responsibility, environmental consciousness, and excellent compensation and benefits.
With offices in South Austin (Montopolis and Burleson), we offer a fun, friendly, collaborative, and positive work environment with casual dress (you can wear shorts!), pleasant work spaces, paid training, and company perks.
Job Title : Retail Operations Seasonal Administrative Support
Department : Retail Operations
Reports To : Operations Manager
Essential Functions :
1. Provide excellent customer service and support to Retail Operations team during our peak season. This position will communicate cross-departmentally and the field to ensure issue resolution and escalation of issues to drive sales and operational success for our location.
2. Provide phone / email support to resolve time critical issues with a sense of urgency, incoming and outgoing
3. Actively work incident queues and action requests to address issues based on level of urgency, focusing on driving sales and providing the highest level of service to the stores
4. Assist in Payroll hour control and adherence to guidelines
5. Assist in Loss Prevention report analysis and communicating opportunities with stores.
6. Assist in general data and metric analysis
7. Log all communications with operators and employee managers in our tracking system
8. Perform filing and other administrative task work for the team
9. Assist in setting up travel arrangements and other key functions for the team and tracking those costs
10. Utilize key checklists to ensure proper procedures are in place at all locations and identify opportunities to correct
11. Work cross-departmentally to provide support to multiple managers
12. Assist in kitting, mass mailings and related administrative functions.
13. Must be available weekdays 8-5 / 9-6 and ½ day Saturday once per month