Georgia Institute of Technology Jobs (3)

Responsibilities

Job Duty 2 - Answer customer questions by providing service information and resolving problems.

Job Duty 3 - Consult with users to determine steps and procedures to identify and resolve the problem.

Job Duty 4 - Identify, investigate, and resolve users' problems with computer software and hardware

Job Duty 6 - Guide users through diagnostic and troubleshooting processes, including using diagnostic tools and software and following verbal instructions

Job Duty 7 - For inquiries requiring more than a primary response, investigate and resolve customer issues directly, usually serving as the sole response source;

follow up as necessary.

Job Duty 8 - Engage in learning opportunities in other areas to gain a broader knowledge of the organization's services.

Job Duty 10 - Perform other related duties as assigned.

Required Qualifications

Educational Requirements

High School or GED

Equivalent combination of education and experience also acceptable

Other Required Qualifications

Occasionally stand and walk for up to 30 minutes at various times during the workday.

Required Experience

Zero to two years experience in customer technical support

Preferred Qualifications

Preferred Educational Qualifications

Technical Diploma in computer operations or related field.

Proposed Salary

$19.50 Hourly

Knowledge, Skills, & Abilities

ABILITIES

Ability to explain technical issues to technical and non-technical employees and customers. Proficient with or the ability to quickly learn an array of computer hardware and software.

Ability to work independently, collaboratively, and in teams.

KNOWLEDGE

Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software. Maintain knowledge of technological innovations and trends.

SKILLS

Robust phone contact handling and active listening skills. Customer orientation and ability to adapt / respond to different characters.

Ability to multi-task, prioritize, and manage time effectively over an extended period.

Responsibilities

Job Duty 2 - Answer customer questions by providing service information and resolving problems.

Job Duty 3 - Consult with users to determine steps and procedures to identify and resolve the problem.

Job Duty 4 - Identify, investigate, and resolve users' problems with computer software and hardware

Job Duty 6 - Guide users through diagnostic and troubleshooting processes, including using diagnostic tools and software and following verbal instructions

Job Duty 7 - For inquiries requiring more than a primary response, investigate and resolve customer issues directly, usually serving as the sole response source;

follow up as necessary.

Job Duty 8 - Engage in learning opportunities in other areas to gain a broader knowledge of the organization's services.

Job Duty 10 - Perform other related duties as assigned.

Required Qualifications

Educational Requirements

High School or GED

Equivalent combination of education and experience also acceptable

Other Required Qualifications

Occasionally stand and walk for up to 30 minutes at various times during the workday.

Required Experience

Zero to two years experience in customer technical support

Preferred Qualifications

Preferred Educational Qualifications

Technical Diploma in computer operations or related field

Proposed Salary

$19.50 hourly

Knowledge, Skills, & Abilities

ABILITIES

Ability to explain technical issues to technical and non-technical employees and customers. Proficient with or the ability to quickly learn an array of computer hardware and software.

Ability to work independently, collaboratively, and in teams.

KNOWLEDGE

Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software. Maintain knowledge of technological innovations and trends.

SKILLS

Robust phone contact handling and active listening skills. Customer orientation and ability to adapt / respond to different characters.

Ability to multi-task, prioritize, and manage time effectively over an extended period.

Coordinate arrangements for holding meetings, gatherings or other events on behalf of a campus unit or office. Responsible for scheduling and planning the event, reserving a location, arranging for support services and follow-up.

Events range from small to large scale, are both internal and external facing and utilize unit based facilities and other locations, on and off campus.

This position will interact on a consistent basis with : Unit management and staff and event sponsors, vendors. This position typically will advise and counsel : event sponsors, vendors.

This position will supervise : NA.

Responsibilities

Job Duty 1 -

Confer with event sponsors to determine scope and overall objectives associated with an event.

Job Duty 2 -

Based on client needs and facility availability determine resources required and prepare event schedule.

Job Duty 3 -

Make necessary facility reservations.

Job Duty 4 -

Arrange for any catering requirements, facility set-up, parking, security, etc. May coordinate attendee travel arrangements.

Job Duty 5 -

Design and create promotional / publicizing materials (print, website, etc.).

Job Duty 6 -

Manage and track event budgets / costs, and maintain associated reports.

Job Duty 7 -

Conduct follow-up to determine adequacy of services provided in support of event.

Job Duty 8 -

May be responsible for identifying prospective customers and generating revenue.

Job Duty 9 -

Perform other duties as assigned.

Required Qualifications

Educational Requirements

High school diploma, GED Certificate or Vocational School Diploma

Other Required Qualifications

Vo additional information.

Required Experience

Four to five years of job related experience

Preferred Qualifications

Preferred Educational Qualifications

Technical Diploma, Associate's Degree or two years college course work.

Knowledge, Skills, & Abilities

SKILLS

This job requires working knowledge and skills in event management. This includes skills in customer service, organizing, planning and scheduling.

Use of business related computer applications is required.