Sales Representative
Job Description Conduct sales calls to promote, sell, and service company products and services to existing and competitive customers Implement quarterly sales plan and achieve sales goals and objectives Maintain proficient level of knowledge of company products and support sales efforts Coordinate customer activities at all meetings as assigned Complete administrative reporting as assigned (for example : expense reports, account profiles and analysis, daily planners, competitive updates, and inventory log) Provide ongoing field intelligence reports on competitive activity, changes in markets, distribution, and pricing, as well as input on customer preferences and product features Cost-effectively manage time and assets Maintain adequate inventory and assist in the reallocation and delivery of product Effectively utilize sales collateral to support promotional and territorial needs Train and educate both existing and competitive customers Provide 24-hour, 7 day a week on-call territory coverage (including holidays, weekends, evenings) Available / willing to work / travel weekends and evenings Ability to travel outside of assigned territory with ease (approx.
10% of time) This position requires on-call time Continuous verbal and written communication Must be able to drive approximately 80% of the time within assigned Territory Must have a valid driver's license and active vehicle insurance policy Requirements : Bachelor's degree 3 years medical industry sales experience (selling physician preference products) in hospital environment OR 1 year of medical industry sales experience with a medical / business Master's degree OR at least 1 year of Clinical Specialist experience.
Frequent 2-handed lifting of up to 40 lbs. from floor to chair / table and from one to another surface at approximately the same level.
Sitting, standing and / or walking for up to eight plus hours per day. Environmental exposures include eye protection, infectious disease and radiation.
Frequently required to use hands to finger, handle or feel objects, tools or controls. Ability to effectively use a mobile phone, PC, keyboard and mouse.
Frequent bending / stooping, squatting and balance. Environmental exposure to infectious disease and radiation. Powered by JazzHR
Office Manager
As the leader of the team, it is the Office Manager’s main objective to provide our patients with a unique experience and cultivate a culture of mutual respect and growth.
They will be the point customer service for our patients and the go to support for our providers. The Office Manager is accountable for creating and promoting a welcoming environment, leading by example, developing the team, achieving Practice metrics, demonstrating the value proposition to the patients, and creating effective working relationships between the offices.
Essential Functions and Responsibilities : Manages Daily Operations : Opens and closes the office or delegates as needed.
Manages provider and staff schedules ensuring the practice is adequately covered. Oversees the day-to-day management of the practice and the lead handlers’ efforts ensuring they are meeting their daily targets and reaching out to patients celebrating special occasions.
Spot-checks calls and procedures and provide feedback as needed. Regularly audits and updates all training and onboarding material ensuring they reflect current processes.
Continuously assesses workflows, processes, and procedures, identifies areas of improvement, and develops best practices and appropriate changes to improve outcomes.
Works with the team to ensure the availability of adequate resources, supplies, equipment, and services. Ensures timely and accurate documentation in the patient record and outcomes database.
Oversees referrals to plastic surgery. Responsible for projects delegated by leadership that center around process improvement and sales.
Communicates to leadership project delays explaining the cause and updating delivery date. Performs Financial and Team Management : Manages all purchasing and sales of products guaranteeing patients’ needs are always met.
Reviews and corrects daily financial close to ensure all monies are accounted for. Tracks inventory / sales weekly and submits the order form to the business associate manager.
Assists leadership’s continued efforts to streamline the process. Calculates monthly commissions for providers and staff.
Reports data to leadership and highlights opportunities for improvement weekly Maintains an up-to-date Revenue Tracker on a weekly basis.
Sets and presents sales goals for the practice, per provider, and supports the team in achieving those goals. Conducts annual performance reviews and reports to leadership.
Communicates changes including but not limited to, services, schedules, policies, memorandums, staffing, and hours of operation to the team.
Ensures all necessary certification is acquired prior to starting new providers. Manages Relationships : Maintains excellent relationships with referring offices, patients, and all referring relationships and continuously seeks to understand needs, confirm goal alignment, and demonstrate value proposition.
Identifies the practice’s strategic goals and objectives and manages the team to achieve those goals, while remaining compliant with operations standards.
Builds and develops effective working relationships with clinical and support staff. Encourages all staff to provide exceptional customer service.
Meets regularly with leadership including consultants and outside vendors who are involved with management. Educates and consults patients on various services and products offered by the office.
Facilitates communication and collaboration between Plastic Surgery and other offices for patient referrals, surgeries, and provider schedules.
Manages Community Education / Marketing efforts : Drives revenue through suggesting and planning events and promotions. Approval is required to roll out any kind of patient programs and promotions.
Holds weekly staff meetings to discuss cross-selling and upselling techniques and treatment strategies. Assists with marketing efforts as needed, including but not limited to obtaining before & after photos, social media content from providers, and website postings.
Monitors patient reviews and complaints daily and escalates concerns to leadership in a timely fashion. Powered by JazzHR