GAT Airline Ground Support Jobs (24)

Airline Cabin Appearance Agent - UA

GAT Airline Ground Support Kansas City, KS
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GAT is seeking dynamic individuals to join its team of aviation professionals to join our team.

Classification : Variable Hour, Non-Exempt

Job Summary :

Cabin Cleaner Agents provide support to GAT's airline clients by performing a variety of ground handling services while providing clients and passengers with prompt, friendly, and courteous service.

Job Responsibilities :

Perform cosmetic arrangement of seat belts, headrests, etc.

Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories

Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys and lavatories.

Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc.

Assist Ramp agents when Cabin Cleaning is complete.

Load and unload passenger baggage and / or freight and cargo to / from aircraft bins, bag carts, and / or conveyor belts.

Transports loaded bags and / or freight and cargo to / from aircraft and / or airport terminals

Drives and / or operates ground support equipment

Performs FOD walks in the ramp area between flights

Marshals aircrafts during arrival and departures

Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights

Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags

Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations

Adheres to company policies and procedures

Perform other duties as assigned

Requirements :

Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).

A working knowledge of GSE maintenance issues.

Experience and understanding of the commercial issues in aviation.

Must have a High School diploma, GED

Must be at least 18 years of age

Capable of processing information in a timely manner

Must have and maintain a Valid Driver's License

Able to proficiently speak, read, and write in English

Basic computer literacy

Previous ramp or airline experience

Must successfully complete all training requirements and maintain certifications throughout employment

Must clear a FBI fingerprint background check

Physical Requirements

Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time

Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively

Must be physically fit to perform the duties of the job

Willing to work outside in all types of weather conditions with exposure to loud noises

Specific Working Hours

Must be able and flexible to work variable shifts, weekends, and holiday specific shifts to be determined

Must be able to work extended hours on short notice during non-routine operations

Full-time
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General Manager

GAT Airline Ground Support Portland, OR
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GAT Airline Ground Support, a fast-growing airline service company, is actively seeking an experienced General Manager. If you are looking for an opportunity to join a growing, fast paced, reputable airline service company then look no further.

You will have the opportunity to help expand GAT's business portfolio through effective leadership that results in excellent quality service to our customers.

The ideal candidate possesses skills necessary for taking advantage of growth opportunities. Successful General Managers earn rewards for their achievements.

Compensation :

Annual compensation Depends on Experience, with Potential Production Bonuses

Benefits :

Flight Privileges, Major Medical, 401k plan, Dental, Vision, Paid Vacation, Paid Holidays, and Advancement Opportunities

Job Summary :

General Manager positions have the responsibility for maintaining financial budgetary goals, safety policies, procedures and working conditions which affect the employee on the job.

In addition to being responsible for immediate work environment he / she will develop their direct reports. Must effectively communicate all safety policies and procedures, GAT's core values, and GAT's Mission to all levels of the organization.

Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services.

This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals overseeing a 24-hour operation.

A professional and positive image must be consistently displayed by the employee. Must possess a sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement.

Must have excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.

Job Duties :

  • General Managers must be able to conduct monthly safety meetings for all employees (without exception).
  • Responsible for managing all operation activities and multiple carrier contracts
  • Must be able to conduct flight audits, station audits and "at risk" behavior audits.
  • Participate in monthly company safety conference calls.
  • Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
  • Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices.
  • Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
  • Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct / participate in employee coaching and counseling as necessary.
  • Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies.
  • Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
  • Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
  • Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
  • Conduct weekly Lead / Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
  • Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
  • Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
  • Investigate all service failures including chargeable delays, baggage / cargo / mail mishandling.
  • Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.
  • Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics. Liaise with all customer service, airport, USPS and our customer.
  • Respond to and / or investigate concerns reported by customer's supervisory personnel.
  • Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.
  • Other duties as assigned

Qualifications :

Bachelor's degree or appropriate combination of education and experience

5+ years of Airline industry

5+ years of Experience managing and leading people with financial responsibility

Executive presence and understanding of a large corporate environment

Large scale project management experience

Experience managing multi-customer market

Strong strategic skills and business acumen combined with the ability to motivate teams to deliver high quality standards

Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders

Strong analytical skills

Must be a self-directed, highly motivated and proactive leader

Strong communication skills; written and verbal

Willing to rotate own schedule to be visible to all clients, team members as needed

This General Manager position is located in our Eugene, Oregon station and would require relocation.

Full-time
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Airport Cabin Appearance Agent

GAT Airline Ground Support Los Angeles, CA
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GAT is seeking dynamic individuals to join its team of aviation professionals to join our team.

Classification : Variable Hour, Non-Exempt

Job Summary :

Cabin Cleaner Agents provide support to GAT's airline clients by performing a variety of ground handling services while providing clients and passengers with prompt, friendly, and courteous service.

Job Responsibilities :

Perform cosmetic arrangement of seat belts, headrests, etc.

Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories

Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys and lavatories.

Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc.

Assist Ramp agents when Cabin Cleaning is complete.

Load and unload passenger baggage and / or freight and cargo to / from aircraft bins, bag carts, and / or conveyor belts.

Transports loaded bags and / or freight and cargo to / from aircraft and / or airport terminals

Drives and / or operates ground support equipment

Performs FOD walks in the ramp area between flights

Marshals aircrafts during arrival and departures

Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights

Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags

Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations

Adheres to company policies and procedures

Perform other duties as assigned

Requirements :

Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).

A working knowledge of GSE maintenance issues.

Experience and understanding of the commercial issues in aviation.

Must have a High School diploma, GED

Must be at least 18 years of age

Capable of processing information in a timely manner

Must have and maintain a Valid Driver's License

Able to proficiently speak, read, and write in English

Basic computer literacy

Previous ramp or airline experience

Must successfully complete all training requirements and maintain certifications throughout employment

Must clear a FBI fingerprint background check

Physical Requirements

Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time

Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively

Must be physically fit to perform the duties of the job

Willing to work outside in all types of weather conditions with exposure to loud noises

Specific Working Hours

Must be able and flexible to work variable shifts, weekends, and holiday specific shifts to be determined

Must be able to work extended hours on short notice during non-routine operations

Full-time
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Airport Customer Service Agent

GAT Airline Ground Support Los Angeles, CA
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Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints.

Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals.

A professional and positive image must be consistently displayed by the employee.

Responsibilities :

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

Must be able to announce both incoming and outbound flights.

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

Able to stand and work in one location for up to four hours at a time.

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

Work independently without direct supervision.

Requirements :

Must be at least 18 years of age

Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

Ability to read, speak, and understand the English language.

Ability to stand for long periods of time

Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

Possess entry-level computer skills

Occasionally lift bags or items weighing between 50 and 70 pounds

Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

Must be able to work nights, weekends, and holidays

Full-time
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Airport Customer Service Agent

GAT Airline Ground Support Los Angeles, CA
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Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints.

Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals.

A professional and positive image must be consistently displayed by the employee.

Responsibilities :

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

Must be able to announce both incoming and outbound flights.

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

Able to stand and work in one location for up to four hours at a time.

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

Work independently without direct supervision.

Requirements :

Must be at least 18 years of age

Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

Ability to read, speak, and understand the English language.

Ability to stand for long periods of time

Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

Possess entry-level computer skills

Occasionally lift bags or items weighing between 50 and 70 pounds

Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

Must be able to work nights, weekends, and holidays

Full-time
APPLY

Airport Cabin Appearance Agent

GAT Airline Ground Support Los Angeles, CA
APPLY

GAT is seeking dynamic individuals to join its team of aviation professionals to join our team.

Classification : Variable Hour, Non-Exempt

Job Summary :

Cabin Cleaner Agents provide support to GAT's airline clients by performing a variety of ground handling services while providing clients and passengers with prompt, friendly, and courteous service.

Job Responsibilities :

Perform cosmetic arrangement of seat belts, headrests, etc.

Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories

Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys and lavatories.

Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc.

Assist Ramp agents when Cabin Cleaning is complete.

Load and unload passenger baggage and / or freight and cargo to / from aircraft bins, bag carts, and / or conveyor belts.

Transports loaded bags and / or freight and cargo to / from aircraft and / or airport terminals

Drives and / or operates ground support equipment

Performs FOD walks in the ramp area between flights

Marshals aircrafts during arrival and departures

Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights

Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags

Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations

Adheres to company policies and procedures

Perform other duties as assigned

Requirements :

Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).

A working knowledge of GSE maintenance issues.

Experience and understanding of the commercial issues in aviation.

Must have a High School diploma, GED

Must be at least 18 years of age

Capable of processing information in a timely manner

Must have and maintain a Valid Driver's License

Able to proficiently speak, read, and write in English

Basic computer literacy

Previous ramp or airline experience

Must successfully complete all training requirements and maintain certifications throughout employment

Must clear a FBI fingerprint background check

Physical Requirements

Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time

Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively

Must be physically fit to perform the duties of the job

Willing to work outside in all types of weather conditions with exposure to loud noises

Specific Working Hours

Must be able and flexible to work variable shifts, weekends, and holiday specific shifts to be determined

Must be able to work extended hours on short notice during non-routine operations

Full-time
APPLY

Airport Ramp Agent

GAT Airline Ground Support Los Angeles, CA
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Job Summary

Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties.

Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable of working in stressful situations, under rigid time constraints, and potentially interacting with customers.

Responsibilities for Ramp Agent

  • Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
  • Maintain on-time connections by guiding aircraft to and from gate positions
  • Protect baggage and other equipment from damage, loss and weather conditions
  • Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
  • Assist with record-keeping and documentation to ensure correct routing of baggage
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Report equipment problems and breakdowns to facilitate fast repairs

Requirements

  • Must be at least 18 years of age
  • Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
  • High school diploma or equivalent, such as successful completion of a GED
  • Familiarity with basic computer programs to assist with record-keeping and baggage routing
  • Possess a valid driver's license and have a good driving record
  • Pass a physical agility test, depending on the airline
  • Strong teamwork and collaboration skills to help achieve team goals
  • Excellent verbal and written communication skills, such as email and phone
  • Flexible schedule allowing work during nights, weekends and holidays
  • Adaptability to changing priorities and time management skills
Full-time
APPLY

Airport Ramp Agent

GAT Airline Ground Support Los Angeles, CA
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Job Summary

Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties.

Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable of working in stressful situations, under rigid time constraints, and potentially interacting with customers.

Responsibilities for Ramp Agent

  • Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
  • Maintain on-time connections by guiding aircraft to and from gate positions
  • Protect baggage and other equipment from damage, loss and weather conditions
  • Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
  • Assist with record-keeping and documentation to ensure correct routing of baggage
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Report equipment problems and breakdowns to facilitate fast repairs

Requirements

  • Must be at least 18 years of age
  • Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
  • High school diploma or equivalent, such as successful completion of a GED
  • Familiarity with basic computer programs to assist with record-keeping and baggage routing
  • Possess a valid driver's license and have a good driving record
  • Pass a physical agility test, depending on the airline
  • Strong teamwork and collaboration skills to help achieve team goals
  • Excellent verbal and written communication skills, such as email and phone
  • Flexible schedule allowing work during nights, weekends and holidays
  • Adaptability to changing priorities and time management skills
Full-time
APPLY

Airport Ramp Agent

GAT Airline Ground Support Los Angeles, CA
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Job Summary

Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties.

Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable of working in stressful situations, under rigid time constraints, and potentially interacting with customers.

Responsibilities for Ramp Agent

  • Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
  • Maintain on-time connections by guiding aircraft to and from gate positions
  • Protect baggage and other equipment from damage, loss and weather conditions
  • Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
  • Assist with record-keeping and documentation to ensure correct routing of baggage
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Report equipment problems and breakdowns to facilitate fast repairs

Requirements

  • Must be at least 18 years of age
  • Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
  • High school diploma or equivalent, such as successful completion of a GED
  • Familiarity with basic computer programs to assist with record-keeping and baggage routing
  • Possess a valid driver's license and have a good driving record
  • Pass a physical agility test, depending on the airline
  • Strong teamwork and collaboration skills to help achieve team goals
  • Excellent verbal and written communication skills, such as email and phone
  • Flexible schedule allowing work during nights, weekends and holidays
  • Adaptability to changing priorities and time management skills
Full-time
APPLY

Airport Ramp Agent

GAT Airline Ground Support Los Angeles, CA
APPLY

Job Summary

Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties.

Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable of working in stressful situations, under rigid time constraints, and potentially interacting with customers.

Responsibilities for Ramp Agent

  • Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
  • Maintain on-time connections by guiding aircraft to and from gate positions
  • Protect baggage and other equipment from damage, loss and weather conditions
  • Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
  • Assist with record-keeping and documentation to ensure correct routing of baggage
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Report equipment problems and breakdowns to facilitate fast repairs

Requirements

  • Must be at least 18 years of age
  • Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
  • High school diploma or equivalent, such as successful completion of a GED
  • Familiarity with basic computer programs to assist with record-keeping and baggage routing
  • Possess a valid driver's license and have a good driving record
  • Pass a physical agility test, depending on the airline
  • Strong teamwork and collaboration skills to help achieve team goals
  • Excellent verbal and written communication skills, such as email and phone
  • Flexible schedule allowing work during nights, weekends and holidays
  • Adaptability to changing priorities and time management skills
Full-time
APPLY

UA - Ramp Lead

GAT Airline Ground Support Sacramento, CA
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Classification : Variable Hour, Non-Exempt

Job Summary

Ramp Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance.

By supporting Ramp Agents professional development, this role ensures that Ramp Agents are knowledgeable about ground operations related GAT policies and procedures to ensure excellent customer service and on time flight performance.

Leads work with Supervisors and other leaders on staffing, supporting regular and irregular operations, and may provide training to Ramp Agents as necessary.

Job Duties

Ramp Leads must report to work on a regular and timely basis.

Ensures Ramp Agents are in Personal Protective Equipment (PPE) and ready to perform duties

Provides input on operational improvements and efficiencies

Reports operational feedback for flight delays and performance to leadership

Addresses security related issues to leadership, is responsible for meetings

Able to perform under pressure and within fixed time constraints

Ensure Ramp Agents are adhering to our uniform standards

Lift, load, unload, and transport customer bags and cargo to / from aircrafts, bag carts, and conveyor belts,

Drive and operate ground support equipment.

Prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories.

Ensure necessary ground equipment is available in the ramp area and bag room for upcoming flights.

Follow company and federal safety regulations and procedures.

Perform other duties as required

Requirements :

Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel

Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).

A working knowledge of GSE maintenance issues.

Experience and understanding of the commercial issues in aviation.

Must have a High School diploma, GED

Must be at least 18 years of age

Capable of processing information in a timely manner

Must have and maintain a Valid Driver's License

Able to proficiently speak, read, and write in English

Basic computer literacy

Previous ramp or airline experience

Must successfully complete all training requirements and maintain certifications throughout employment

Must clear a FBI fingerprint background check

Physical Requirements

Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time

Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively

Must be physically fit to perform the duties of the job

Willing to work outside in all types of weather conditions with exposure to loud noises

Specific Working Hours

Must be able and flexible to work variable shifts, weekends, and holiday specific shifts to be determined

Must be able to work extended hours on short notice during non-routine operations

Full-time
APPLY

Airport Customer Service Agent

GAT Airline Ground Support Sacramento, CA
APPLY

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints.

Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals.

A professional and positive image must be consistently displayed by the employee.

Responsibilities :

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

Must be able to announce both incoming and outbound flights.

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

Able to stand and work in one location for up to four hours at a time.

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

Work independently without direct supervision.

Requirements :

Must be at least 18 years of age

Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

Ability to read, speak, and understand the English language.

Ability to stand for long periods of time

Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

Possess entry-level computer skills

Occasionally lift bags or items weighing between 50 and 70 pounds

Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

Must be able to work nights, weekends, and holidays

Full-time
APPLY