Gables Search Group Jobs (4)

DIRECTOR OF OPERATIONS MARKET RESEARCH TELEPHONE CALL CENTER

Set up and manage projects from start to finish. This includes assigning interviewers to projects based on previous briefings and performance, checking quotas and remaining sample to complete the project, and ensuring supervisors are prepared for shift.

Full knowledge of the Quancept and Voxco CATI systems, being used in the center and its management; including capability of checking quotas, loading and managing sample, running toplines and other simple reports.

Daily meeting with direct staff regarding current project schedule, review project budgets vs. actual production, quality efforts and sample health.

Responsibility for management of telephone center operations including the quality, efficiency and performance of interviewing, and for ensuring all projects are completed on time, on budget and in a manner and quality that is consistent with client and the company goals.

Primary point of contact for all call center issues including technical infrastructure.

Planning, directing and coordinating department efforts, i.e., training, staffing, etc.

Understanding department budgets and utilizing them to promote Center success. Evaluating and developing strategies and plans for departmental success.

Ensuring a healthy work environment for all Center employees. Work with shift supervisors to ensure that all interviewers are meeting production goals by reviewing interviewer production statistics, identifying strengths and weaknesses of individual interviewers and ensuring that supervisors are working one on one to improve interviewer performance.

Oversee the assignment of interviewers to projects that maximize their strengths as well as the performance of the job and assign other interviewers to retraining.

Working with shift supervisors, ensure that all interviewers are producing quality work by confirming that supervisors are reviewing and coordinating feedback to interviewers on monitoring and validating.

Ensure that policies and procedures are being followed, and coordinate feedback from coding and data processing to the supervisors.

Ensure interviewers have a forum through which to evaluate supervisors

Continually coach supervisors and work to improve their level of competence both managerially and technically. Ensure the Center's overall quality is in line with Company Standards.

Ensure Client Services Managers are provided accurate, clearly presented status reports on their projects nightly, according to their specifications.

Ensure telephone center's quality assurance department provides feedback to supervisors on interviewer performance, and ensure supervisors are providing feedback to interviewers.

Oversee client monitoring and ensure project directors receive feedback from QA department regarding their clients’ monitoring.

Provide daily interviewer notes for staff detailing projects going that day, specific dialing patterns or client concerns, and goals for production and dials on each project.

Keep up to date with labor laws pertaining to the State we operate in as well as any 'conditions' affecting the work environment (i.

e., rules / guidelines re : COVID)

Responsible for the individual performance and development of supervisors.

• Communication skills in a professional setting
• Leadership skills
• Coaching and mentoring skills

Maintain budgets on jobs by tracking production rates versus their bid and hourly revenue. Intervene on problem jobs by communicating with Client Services Managers in order to meet hourly revenue goals on all projects.

Monitor gross and operating margins and work to achieve goals on a monthly basis. Monitor and maintain the center’s annual budget, i.

e., Gross Margin & Revenue per Hour (RPH).

Working knowledge of financial statements, i.e., budgets, gross margins, labor reports, etc.

Proficiency in Excel - understanding and using formulas, i.e., basic operations (MDAS), reference cells / worksheets

Problem solving, critical thinking, relationship building and empathy.

Do you consider yourself outgoing? Are you detail-oriented and enjoy working with others? Lastly, are you looking to join a growing organization, that offers real opportunities for growth?

Our client is looking to add an Administrative Assistant to their team. This role serves dual functions. Part of your time will be focused on performing administrative tasks, supporting the ongoing management and improvement of the firm’s operations.

The second function is where the GROWTH opportunity presents it self, as you will be working very closely with, and supporting the Business Development team.

This partnership will expose you to the ins and outs of Business Development, Sales, and Marketing, and can lead to opportunities in these functions within the organization!

Primary Responsibilities :

• Reception duties and other clerical tasks as assigned
• Expense & Travel Management including bi-weekly expense reporting back-up duties
• Administrative support to team
• Calendar management for team leaders
• Weekly Travel Calendar & Staff Meeting Materials management
• Meeting & Catering Coordination : Organize internal / external meetings including catering, meeting materials, etc.
• Supplies Fulfillment Coordination : Distribute and organize receivables, daily replenish of supplies in respective areas, daily / weekly supplies restock for all printing devices
• Management of internal Telephone Directory
• Mailings : Management of certified mailings of tax filings, distributions, and notifications

Qualifications :

• 3-5 years of administrative assistant experience or similar
• Polished and articulate writing and speaking skills, demonstrating self-confidence and tact
• Extrovert personality, high EQ, good at connecting with others and cultivating relationships
• Self-starter with strong sense of ownership and ability to operate within a close team and independently
• Driven, strong interest in self-development, and high integrity
• High level of maturity and an exceptional work ethic
• Resourceful and detail-oriented with strong organizational skills
• Comfortable in a fast-paced and evolving environment
• Ability to work independently and with team members
• High sense of personal responsibility and accountability
• Desire to be proactive and anticipate the needs of others
• Proficiency in a variety of software applications Word, Excel, PowerPoint and Outlook
• CRM database knowledge : Experience creating, maintaining and entering information into databases
• Concur (or similar) Travel and Expense platform knowledge
• Knowledge of various conferencing platforms (BlueJeans, Zoom, Teams, etc.

We seek a Project Manager to provide expertise in project delivery and management with the expectation to manage various projects and / or programs.

The Project Manager needs to have a diverse background in water / wastewater to manage projects related to design, planning and construction;

and a variety of other related assignments as well as work in a team environment developing engineering studies, conceptual designs, construction plans and specifications, as well as providing support during construction.

ESSENTIAL RESPONSIBILITIES

• Mentoring staff and providing career guidance and supporting their growth while following our core values
• Develop and maintain client relationships with existing and new clients to understand their future needs and to ensure that their expectations are being met
• Managing multiple technical assignments simultaneously to lead teams to complete assignments to the client's satisfaction while following the contract requirements and maintaining schedule and budget.
• Technical excellence in planning studies, preliminary designs, final designs, program management, bid assistance and office services during construction for pump stations, pipelines, treatment plants, and stormwater systems.
• Identify and lead business development pursuits, including positioning and preparation of proposals, to meet the Office's growth goals
• Manage staff assignments and work load to increase efficiency, while helping staff achieve their career objectives.

QUALIFICATIONS

Education : Bachelor of Science degree in Civil or Environmental Engineering is required. Master's degree is desirable.

Experience : Minimum 8 years’ experience in water and wastewater design, planning, construction management and business development;

water / wastewater treatment and large treatment plant experience required.

Certifications : A PE designation is required. PE certification in northeast states is desirable.

SKILLS / COMPETENCIES

• Ability to develop and manage client relationships and demonstrated ability to manage large projects
• Strong communication and technical writing skills
• Demonstrated experience in project delivery including the management of client expectations, technical team, and financial aspects of projects
• Strong technical and entrepreneurial competencies as well as a desire to expand existing client relationships and to establish working relationships with new clients.
• Demonstrable commitment for exceeding client expectations by presenting and implementing the best solutions to meet their needs.
• Self-starter with ability to participate collaboratively with team and lead and manage others

About the role...

The I nformation Security Engineer is responsible for planning, developing, implementing, and maintaining information security environment in alignment with industry standard practices, authoritative source guidance, and regulatory requirements.

The ISE will have primary responsibility for several areas of information security, including, but not limited to : data security, security baselines, endpoint security, network security, security monitoring, threat intelligence, vulnerability management, Identity and Access Management (IAM), information security incident management, and resiliency.

This position will work with the Associate Vice President, Information Technology to provide reporting to organizational leadership regarding the current status of the information security program.

This opportunity is remote within the continental United States.

You will...

• Design and implement information security architecture and solutions that meets the organization's needs for confidentiality, integrity, and availability of information and systems.
• Develop technical security projects to address identified information security risks and business information security requirements.
• Manage the process of gathering, analyzing and assessing the current and future threat landscape, as well as providing management with a realistic overview of risks and threats in the company's environment.
• Stay up-to-date with emerging security threats and vulnerabilities, and recommend appropriate countermeasures and security technologies.
• Integrate security requirements into system and network architecture.
• Participate in incident response and investigation activities and develop and maintain incident response plans.
• Participate in audits and assessments of the organization's security posture and ensure that any identified deficiencies are remediated in a timely and effective manner.
• Monitor and report on compliance with technical security policies.
• Communicate information security goals and new programs effectively to the Associate Vice President, Information Technology.
• Serve as a focal point of contact for the information security team.
• Assess current technology architecture for vulnerabilities, weaknesses and for possible upgrades or improvement.
• Implement and oversee technological upgrades, improvements and major changes to the information security environment.
• Monitor the external threat environment for emerging threats and advise relevant stakeholders on the appropriate courses of action.
• Work with the development teams to ensure that there is a convergence of business, technical and security requirements.
• Design, coordinate and oversee security testing procedures to verify the security of systems, networks and applications, and manage the remediation of identified risks.
• Manage and contain information security incidents and events to protect IT assets, intellectual property, regulated data and the organization's reputation.

You need...

• A Bachelor's degree in Computer Science, Information Security or equivalent work experience.
• 4-7 years of experience in Information Security, with a focus on security architecture.
• Professional security management certification or be able to achieve certification within 6 months, such as Certified Information Systems Security Professional (CISSP), CISSP Architecture Concentration (CISSP-ISSAP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), SANS Global Information Assurance Certification (GIAC), or other similar credentials.
• Strong knowledge of common information security management frameworks, such as ISO / IEC 27001, ITIL, COBIT as well as those from NIST, including 800-53 and Cybersecurity Framework.
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to convey information security concepts to technical and nontechnical audiences at various hierarchical levels.
• Experience in designing and implementing security solutions for enterprise-level organizations.
• Strong understanding of security technologies and protocols, including firewalls, intrusion detection / prevention systems, VPNs, encryption, and access control systems.
• Familiarity with regulatory requirements related to handling information, including SOX, HIPAA and Payment Card industry / Data Security Standard (PCI).
• Experience with vulnerability resolution best practices.
• Keep abreast of industry security trends and developments.
• Vendor relationship management ensure that service levels and obligations are met.
• Excellent analytical skills, the ability to manage multiple projects under strict timelines.

We offer competitive compensation and excellent benefits :

• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Ability to work 100% remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com