Housekeeper/Cleaner (Contract)
Frontdesk uses revolutionary technology and a value-driven culture to create unforgettable travel experiences in the best U.
S. cities. After years of traveling and staying in poorly-managed hotels and apartments, our founders worked together to build a team focused on providing 5-star guest experiences and comfortable, personalized stays.
Today, Frontdesk has grown to host hundreds of suites across the country. We're looking for the best cleaners in Chicago who are reliable, hardworking, and trustworthy to clean our 1 and 2 bedroom apartments on a daily basis.
In addition to typical cleaning, we depend on our contractors to be our eyes and ears in each guest suite. Frontdesk contractors carefully inspect each suite for damages, maintenance issues, and missing items and report potential issues to the local manager to ensure that each suite is clean and ready for a 5-star stay.
Pay Details : Pay starts at $25 per clean Contractors typically are given 4 - 6 cleans / day Each clean typically takes between 45 - 80 minutes’ Requirements : Availability to accept cleans from 9 : 30 AM-4 : 00 PM most days of the week and on weekends.
Denying more than three jobs within a six month period is grounds for deactivation. Reliability. We are looking for someone who completes jobs within the required time window and to Frontdesk standards.
Not completing claimed jobs before 4 : 00pm is also grounds for deactivation. Must have a driver's license, a reliable personal vehicle, and car insurance (you are expected to drive between storage and the apartments, so there is no way around this).
Have a smartphone and can communicate effectively through our app. Great attention to detail. Previous hotel, maid service, or contracted cleaning experience preferred but not required.
Must be willing to submit to a background check. A Day in the Life of a Frontdesk Cleaning Contractor : Available cleans are posted every night at 8 : 00 PM for the next day.
We attempt to schedule five or more jobs per contractor with multiple jobs at the same properties but that is not always possible and, therefore, is not guaranteed.
The next morning you’ll arrive at our storage facility at 9 : 30 AM to collect all the clean linens and supplies you’ll need to clean for your assigned jobs.
Frontdesk cleans are performed in the time between guest checkout and check-in. Guest checkout at 10 : 00 AM so you’ll leave storage to start your cleans at that time.
Ideally, all your cleans will be at the same building, but sometimes you may have to drive between properties to complete all of your jobs.
Guest check-in is at 4 : 00 PM so all jobs must be completed by that time. You will then drive back to storage before you head home to drop off dirty linens and return unused supplies.
Hospitality Operations Manager
Frontdesk is at the cutting edge of hospitality with a new generation of travelers in mind. We are on a mission to unlock a dynamic lifestyle anytime, anywhere.
Operating in over 30 U.S. markets with more than 1,000 units across 150+ buildings, we provide a home away from home to travelers, a sustainable renting model to building owners and managers, and a positive and committed relationship with the communities we serve.
Founded in 2017, Frontdesk is a hospitality company providing flexible stays for the modern traveler and can be found not only on our own website, but also on travel sites like Expedia, Airbnb, Booking.
com, Marriott, VRBO, and more. With an average rating of 4.7 out of 5 stars, Frontdesk maximizes guest flexibility with zero compromises on reliability.
Milwaukee, Wisconsin is our home base with our HQ located right on the river in the heart of downtown. No matter where our employees are based, our culture is defined by service, optimism, humility, and vision.
Together, we have built a company where passion is key and our core values are at the heart of everything we do.
Core Values :
Clean the toilets. We don’t put ourselves above any task. We all contribute wherever needed.
Do the right thing. We operate with integrity, never cutting moral corners. We are committed to quality outcome even if it takes extra energy or time.
Be a good neighbor. It’s more than a partnership, it’s a deep respect for the communities that we serve.
Wow our guests. We strive to exceed the expectations of every single guest, every time. Every guest and every stay matters to us.
Own it. We have a culture of bravery and personal responsibility. When mistakes happen, we fail fast and learn steadily.
Growth Mindset. We reach for our own growth, and encourage each other to grow. We will always support you along the way.
What is the role?
Our team is welcoming visionaries, real estate enthusiasts, and prospective team members who have the same passion to serve our guests and partners exceptionally.
We are looking for a Hospitality Operations Manager that is passionate about all things hospitality and manages the day-to-day operations for our guests and provide them 24-hour customer service.
Most of the guests' interaction is done through messaging through the city’s virtual experience agent. It is the Hospitality Operations Manager’s role to assist with any requests, feedback, and concerns from guests over the phone or in person.
In addition, you will assist with managing the upkeep of our rental units as well as ensuring your team is providing the most exceptional experience to our guests.
What will you do at Frontdesk? :
Overseeing cleaning team and third-party vendor relationships.
Managing inventory of operational supplies.
Experience recruiting and onboarding new team members.
Overseeing upkeep and maintenance for units.
Guest communications and troubleshooting over the phone.
Respond to guests’ emergencies and problems.
Primary point of contact for property manager communications.
Assisting with furnishing of new units.
Various projects as assigned, including the expansion of other core business operations.
In certain instances, you may be required by the city to serve as a local, 24 / 7 emergency contact for Frontdesk’s units in New Orleans.
What are we looking for :
1+ years of prior experience in hospitality, customer service, or co-hosting Airbnb listings (experience in hospitality or housekeeping is a plus!).
Self-starter with ability to get things done by driving through the issues while producing results.
Extreme attention to detail.
Empathetic leader- you understand people and you ensure that you frame your decision making based on how it would impact guests, team members, and your market.
Adaptable and flexible mindset, after all, we are a startup so adapting to the needs of the business excites you!
Ability and willingness to clean and lift or move up to 20lbs.
Must have a reliable vehicle as the role requires driving between job sites daily.
What do we offer : Competitive Salary
Competitive Salary
Health
Dental
Vision
Life
Disability
Flexible spending
Employee assistance
Unlimited paid time off
Community involvement
much more!
Frontdesk is an Equal Opportunity Employer where everyone belongs, and all backgrounds are encouraged to apply. We are committed to maintaining a work environment that does not tolerate discrimination or harassment.
Frontdesk will not discriminate against any protected status under federal, state, or local law.