Hotel Front Desk Clerk
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
- Communicate with housekeeping to make sure guest rooms are ready
Qualifications :
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- High school graduate, GED recipient, or equivalent
- 1+ year of hotel industry experience or related job preferred
About Company
Our renovated North Houston hotel has everything you need to maintain balance on the road, including complimentary shuttle to Bush Intercontinental Airport.
Refresh in our stylish rooms and suites with modern decor, ergonomic workspaces and signature plush bedding. Stop by our Flight Deck restaurant to enjoy and inviting atmosphere to catch a game, craft cocktails and enjoy a delicious meal.
Feel your best at our luxurious indoor pool and 24-hour gym or enjoy outdoor recreation at Houston Arboretum and the Golf Club of Houston. ur company!