Dispatcher-3rd shift
Job Description :
The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods.
The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Core Duties & Responsibilities :
- Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
- Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
- Develop a strong relationship with Independent Contractors within assigned fleet
- Offer exceptional support to drivers to ensure that their professional needs are being met
- Monitor shipments throughout transit in order to effectively meet delivery schedules
- Respond to customers efficiently, thoroughly, and professionally
- Manage customer and driver expectations to align with operational capabilities
- Monitor performance and available hours of Fleet Drivers
- Work cooperatively with customer service / sales to provide solutions for customers’ needs and resolve issues
- Other duties as assigned
Requirements :
- Self-motivated problem-solver with strong desire to meet customer needs
- Strong verbal and written communication skills
- Desire for a long-term career with an industry leading company
- Ability to present and maintain a positive corporate image in a fast paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
- Must be willing to work a flexible schedule
Skills :
- Ideal candidate will possess a can do" attitude with a will do" work ethic
- Must have the ability to work in a fast paced environment
- Experience with AS400 operating systems is a plus
- Transportation industry knowledge and experience is a plus
- Prior dispatch / load planning experience is a plus
Forward Air is an Equal Opportunity employer.
IND1
Dispatcher
Job Description :
The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods.
The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Core Duties & Responsibilities :
- Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
- Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
- Develop a strong relationship with Independent Contractors within assigned fleet
- Offer exceptional support to drivers to ensure that their professional needs are being met
- Monitor shipments throughout transit in order to effectively meet delivery schedules
- Respond to customers efficiently, thoroughly, and professionally
- Manage customer and driver expectations to align with operational capabilities
- Monitor performance and available hours of Fleet Drivers
- Work cooperatively with customer service / sales to provide solutions for customers’ needs and resolve issues
- Other duties as assigned
Requirements :
- Self-motivated problem-solver with strong desire to meet customer needs
- Strong verbal and written communication skills
- Desire for a long-term career with an industry leading company
- Ability to present and maintain a positive corporate image in a fast paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
- Must be willing to work a flexible schedule
Skills :
- Ideal candidate will possess a can do" attitude with a will do" work ethic
- Must have the ability to work in a fast paced environment
- Experience with AS400 operating systems is a plus
- Transportation industry knowledge and experience is a plus
- Prior dispatch / load planning experience is a plus
Forward Air is an Equal Opportunity employer.
IND2
Logistics Coordinator
Job Description :
The Logistics Coordinator will reconcile, review, and confirm Final Mile delivery routes for assigned markets. The key responsibilities of this role are to utilize applicable software to validate efficient routing, ensure market-specific needs are met, provide internal customer service and continued support, and validate order data accuracy.
Core Responsibilities & Duties :
- Optimizing routes for multiple markets
- Communicating with internal customers to support operational needs
- Validating and reconciling order data
- Identifying opportunities for improvement and efficiency gains
- Other duties as assigned
Requirements :
- Strong technical skills (i.e., Microsoft Word, Excel, web-based applications, etc.)
- Adaptability to an evolving environment
- Proactively establish and maintain effective working team relationships with all support departments
- Ability to work independently and prioritize multiple objectives while maintaining quality
- High school diploma or GED required
Skills :
- Strong verbal and written communication skills
- Ability to organize and maintain line of sight on open issues
- Transportation and / or Logistics industry knowledge or experience is a plus
- Home appliance knowledge is helpful
Forward Air is an Equal Opportunity employer.
IND1
Sales Executive
Job Description :
The Sales Executive will be responsible for developing and executing a sales strategy that will increase revenue and market share for Forward Air.
They will be accountable for prospecting, qualifying, and closing new business opportunities while maintaining and growing existing customer relationships.
The ideal candidate will have a proven track record of exceeding sales targets in the transportation industry and a strong network of contacts across the country.
Join the Sales team at Forward Air, an industry-leading expedited LTL transportation company that is revolutionizing the logistics industry at the perfect time.
Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies.
We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country.
With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air is the perfect place to advance your sales career and make a lasting impact in the transportation industry.
Join us today and be a part of the future of logistics!
Core Responsibilities & Duties :
- Develop and execute a sales strategy to meet or exceed sales targets and increase market share in the region
- Identify, develop, and qualify new sales opportunities through research, prospecting, and outbound calling
- Meet with customers to understand their needs and recommend appropriate transportation solutions that will benefit their business
- Build and maintain strong relationships with customers and serve as their main point of contact, providing them with exceptional customer service and ensuring customer satisfaction
- Collaborate with the sales team and other departments to ensure customer needs are met and expectations are exceeded
- Provide accurate and timely reporting of sales activities and customer interactions in the company's CRM system (Salesforce)
- Continuously improve product and industry knowledge to stay up-to-date on market trends and competition.
- Other duties as assigned
Qualifications :
- Bachelor's degree in Business, Sales, or a related field
- 3+ years of experience in account management, preferably in the transportation or logistics industry
- Proven track record of achieving sales targets and growing accounts
- Excellent communication, negotiation, and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work independently as well as in a team environment
- Knowledge of CRM software (Salesforce) and Microsoft Office Suite
Skills :
- The ideal candidate will possess a can do attitude with a will do work ethic
- Must have the ability to work in a fast paced / high volume sales environment
Forward Air is an Equal Opportunity employer.