FLEETCOR Jobs (1)

Crew Accommodations Agent (Hotel and Travel Consultant)

Honolulu, HI, USA Req #6796 Thursday, May 25, 2023

What We Need

FLEETCOR is currently looking to hire a / an Crew Accommodations Agent within our Lodging division. This position falls under our TA Connections line of business and is located in Honolulu, HI.

In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of clients and their crew.

The Crew Accommodation Agent will support the associated clients with a variety of different issue system related in an efficient and timely manner by taking ownership of each case from beginning to end;

and will liaise with other departments to ensure swift and consistent problem resolution. You will report directly to Nabil Guernouti and regularly collaborate with the related airline team(s) / department(s) .

How We Work

As a / an Crew Accommodations Agent you will be expected to work in a virtual environment. FLEETCOR will set you up for success by providing :

• Assigned workspace is home office set up
• Company-issued equipment (+ remote access)
• Remote training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include :

• Receiving inbound inquiries to source hotel, transportation and travel needs of clients for their crew and management
• Ensuring Reservations consistency and execution between multiple systems and channels utilized in the booking process
• Obtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs,
• Effectively utilizing all Customer Service tools and technology to process, track and report transaction
• Professionally responding to all clients and / or vendors and escalate issues, complaints or service disruptions according to procedures,
• Continually update and maintain company database with client transactions and sourcing inventories
• Providing continual feedback on customer service processes and
• Interacting with internal departments,
• Supporting other duties / projects as needed

Qualifications & Skills

• Passion for customer service and must have relevant work experience
• Fluency in English and preferably one / two more languages
• Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
• Effective communication skills and great listening skills
• Commitment to continuous improvements, changes and has a willingness to learn
• Thinks creativity and strong analytical and problem-solving skills
• Self-motivated and able to work independently and as part of a team
• Excellent negotiations skills using different channels and methods of communications (phone or email)
• Excellent interpersonal and client relationship skills
• Ability to work in a call center / service desk environment
• Powerful verbal and written communication skills
• Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment
• Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
• Ability to manage and provide feedback to all types of individuals
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays
• High School Diploma or higher qualification is required
• One year experience of hotel / travel industry experience is necessary
• Fluent in English (required) and at least one more language (Italian, German, French, Spanish is preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including : major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.

Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses.

Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values : integrity, collaboration, innovation, execution and people. These values offer you the opportunity to thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows

you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by :

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to make the difference as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments.

Learn more by visiting or following FLEETCOR on .

Equal Opportunity / Affirmative Action Employer

If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links : and

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About the Company :

FLEETCOR Technologies, Inc. ( FLEETCOR ) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products.

We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue
• 800,000 Directly Served Business Clients
• 9,700+ Employees

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check.

We group our payment solutions into five primary categories : Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics : customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including :

• Forbes Global Growth Champion FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
• Forbes World’s Most Innovative Companies FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
• Fortune 1000 Company FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking#872
• S&P 500 In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks :

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.

Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP / Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging.We know different ideas, perspectives and backgrounds lead to better innovation and results.

We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by :

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to make the difference at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values :

• Innovation : Figure out a better way
• Execution : Get it done quickly
• Integrity : Do the right thing
• People : We make the difference
• Collaboration : Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide a better way to pay.

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles.

Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection.

We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity / Affirmative Action Employer :

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law.

If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links : and .